Royal Wharf, E16

By
Ballymore Group, Oxley Holdings
Ranked 11th out of 14 in Royal Docks
3.63 (based on 37 reviews) 3.63 (37 reviews)

Category Scores

3.86
Facilities
4.16
Design
3.68
Location
3.70
Value
3.67
Management

The large Royal Wharf development overlooks the River Thames and is situated close to London City Airport. Built by Ballymore and designed by David Morley Architects, it comprises some 3,385 homes, as well as a high street, market square and waterfront park and walkway. For residents at Royal Wharf, London’s business districts of Canary Wharf and the City are within easy reach thanks to fast and frequent services from the nearby Pontoon Dock DLR station.

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Royal wharf amazing development

Verified Resident
Verified Resident
Review Date Nov 2020

The design of the building is good. There is greenery within each block of flats. The facilities building management and property management are very swift and always happy to help. The post room service is also really good.

Please tell us what you like and dislike about this area:

Like – The amenities in the development is awesome. There is lot of greenery around.

Dislike – There are not too many local shops, restaurants around and groceries shop as well.

Please share one thing (or more) which you wish you had known before you moved in:

There are sometimes issues of hot water heating.

How has the building management responded to any problems or issues you have raised:

They have swiftly auctioned any problems or issues. They are available within the premises and are easily accessible a phone call away or even on the app

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Manager Response

Good Morning,
Thank you for your feedback,

All feedback received is communicated to the entire team and used to congratulate or train staff.

I do agree with your point regarding local shops, however, I am aware that few restaurants/shops are agreed and will hopefully soon opening in Royal Wharf, I feel this will only add to the feeling of a community.

If you do suffer from losses of any utilities please do contact the team who will be more than happy to help

Unsafe development

Review Date Nov 2020

Poorly managed, constant issues with hot water outages for hours or days at a time. Noise coming from the plant room that can be heard throughout the building and broken doors to buildings meaning we are constantly targeted by thieves stealing parcels. Services are always affected and security is doing a poor job in tackling the antisocial behaviour taking place in the evenings on the development streets. It feels unsafe to live here.

Please tell us what you like and dislike about this area:

The area on first visit seems lovely but it’s actually a crime hotspot, parcel thefts from the mailrooms of each building, dog thefts whilst walking the streets and muggings. All this for the security charge we pay.

Please share one thing (or more) which you wish you had known before you moved in:

How horrible Ballymore are to deal with, they issue constant threats of inspections on flats and you have to let them in to check balconies, it’s like renting now owning. They ignore you when you have an issue.

What is the best feature of your home:

Leaving to go somewhere else but apart from that the flat is warm, good heating

2
Facilities
1
Design
1
Location
1
Value
1
Management
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Manager Response

David, thank you for your feedback and I am concerned that you do not feel safe with the development. I would like to address each of your points one at a time please. the security team have been successful in managing anti-social behaviour on the development, having such a large diverse development the team have reduced the reports of antisocial behaviour of other residents and guest by over 50% and 4 of which have resulted in eviction. The crime level of Royal Wharf compared to that of adjoining areas and postcodes we are on average 60% lower ( met police webpage). We have had no reports of Muggings or dog thefts within the Royal wharf footprint since started in March. we are working closely with all business partners and the Royal wharf RA in regards to the doors and the gate issues. If you wish to discuss these pints in depth I am available on the phone, virtual meeting or in person Monday to Friday in the management office, Thank you again for your feedback, it is very useful for us

All style, no substance

Verified Resident
Verified Resident
Review Date Nov 2020

The design is good and on the outside the properties look beautiful, however the quality is incredibly poor. In the year that we have been in this property, we have reported 11 faults in our flat alone – one of which being that the fire alarms weren’t connected to the mains. Being in the resort during lockdown has seemed to heighten the issues also: the constant noise from construction with no notice, threatening communications regarding issues outside residents’ control, and frankly reckless policies in response to the COVID pandemic. I’d recommend it rent short term, but I think long term would be a headache especially given all the complaints in the residents app.

Please tell us what you like and dislike about this area:

The gym and pool are good facilities to have and there are two parks nearby, however the parks can get very very busy as these are used by everyone in the area. There is no high street with shops and restaurants and to have access to any of these would require travel. The dlr is so busy during rush hour that you may have 5+ trains pass before you can get on, and there’s a similar picture at Canning Town. This means if I leave after 7:45am, I will always be late to work in central London.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how bad the transport situation was in the mornings and also the quality of the buildings.

What is the best feature of your home:

The look. The finish is nice and it’s light and spacious.

3
Facilities
4
Design
1
Location
3
Value
1
Management
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Manager Response

Please allow me to apologize for the construction noises on the development, I do hope that this has been drastically reduced since the construction of the development was completed in September. We did communicate in advance regarding the levels of noise and the impact, however, throughout both lockdowns, the government permitted construction works to proceed.
This being said I do fully empathize with you and all other residents regarding the noise levels, as with all construction works they are never quiet. I sincerely hope that this level of noise has now stopped as the construction team has left.

I would like to ask if you would like to contact me and the team regarding the policies as I would like to understand areas where we can improve the service. Throughout the lockdown, regulations were being forced on all businesses and we acted in a way to protect the residents and staff on the development and feedback will help in improving the service in the future.

The commercial situation has dropped off mainly due to the pandemic and the impact it is having on the hospitality business, since the lockdown, we have completed and handed over the hairdresser and have completed on two restaurants, that are due to move in over the next few months(restrictions permitting). We cannot influence the DLR, however, we have a proposed bus route on the development (TFL) and with this, we will have links with the long-awaited Cross Rail (Travel time 3 minutes)

A beautiful development on the up, needs more local shops and restaurants but these will come with time

Verified Resident
Verified Resident
Review Date Aug 2020

The development is outstanding. It’s honestly a little slice of heaven. The design is brilliant on the whole, and most buildings get a ton of natural light from floor to ceiling windows. There’s a large team for cleaning and maintaining the development, as well as for staffing the post room, concierge, and clubhouse. Most members of staff are lovely, proactive and helpful. The clubhouse gym is quite small for the number of residents and can get really busy. The only downside to living here is that there isn’t much to do in the local area. The DLR is also incredibly busy in the mornings. Getting to central London takes a little bit longer than if you lived in Canning Town (because of having to take the DLR 2 stops before having access to the Tube).

Please tell us what you like and dislike about this area:

DLR station is within a 5 minute walk (either Pontoon Dock or West Silvertown, depending on which side of the development you’re on). There’s a brand new pier for the Thames Clipper service just for Royal Wharf too – great way to get to work if it fits your commute. Shops and amenities are improving with time. There are 2 cafes in the development, a beautiful new pub by the riverside (The Windjammer). The main grocery shop is a Sainsbury’s Local in the centre of the development. You can walk directly from Royal Wharf onto the riverside, and get great views of the Thames Barrier. The development is also right next to Thames Barrier Park, which is beautiful (but a little small). If you walk around 10 mins you end up at the Royal Docks which are also quite nice. There is little in the way of restaurants in the area.

Please share one thing (or more) which you wish you had known before you moved in:

There is plane noise from London City Airport but this is barely noticeable with all the windows closed. Ask the agent to wait for a plane to go by so you can hear what the noise is like for yourself. There are a lot of families and married couples living here, so that’s typically who you’ll see walking around the development. The area inside Royal Wharf itself feels incredibly safe but if you leave the development it turns dodgy really quickly.

How has the building management responded to any problems or issues you have raised:

Very fast and proactive building management. Respond to queries very quickly but I think action can take a long time depending on the type of fault.

5
Facilities
5
Design
2
Location
4
Value
4
Management
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Manager Response

Thank you for your feedback.

There have been completions on the development regarding restaurants, and I hope that these will be fitting out over the next few months.
even with such a sporadic outlook and future, I do feel that the future of the Royal Wharf is great with the additional shops and restaurants, the feel of the development is that of a community , and nothing has proved this more than the reaction of many residents and the association with the lockdown restrictions you have all been faced with. Thank you

AWFUL

Verified Resident
Verified Resident
Review Date Jul 2020

AWFUL. RATS running around. CONSTRUCTION NOISE IS UNBEARABLE. It has, unfortunately, really effected my health and work. Someone was assaulted and there was a robbery, days apart from eachother. It is the police that steps in, not Ballymore. We pay a “service charge” but the duty manager is generally Pointless/Useless. Someone said they’re Literally counting down the days till they can get out. – I’d echo that.

Please tell us what you like and dislike about this area:

CONSTRUCTION NOISE IS UNBEARABLE. HORRIFIC

1
Facilities
1
Design
1
Location
1
Value
1
Management
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Manager Response

Good morning
I apologize that it has taken me so long to address this, but I have only just yesterday received the login I hope that the noise levels have improved massively since the construction team left in September, if not please let me know. As with many large developments along with the Thames, we do experience some vermin issues, however, we have a very proactive pest control company, who are willing to engage with residents and to react to any sighting, etc, I have taken some data from the Met police website nad the crime rate on the development is over 50% better that that of surrounding areas nad below the national average. the security team has a close relationship with the police and they do not have the powers of arrest or the legal powers of the police. the team are highly trained and have been responsible for a reduction in crime and evictions due to noise levels. the team is on-site 24/7 to offer as a deterrent and if the statistics are anything to look at they are doing a good job. we do understand we could do better and because of it’s we are constantly training and testing and investing in the staff. only the other day one security operatives fast actions resulted in 2 arrests.

If you would like to discuss your or any points directly please contact me know the management office.

thank you

Lovely development.

Verified Resident
Verified Resident
Review Date May 2020

The design of buildings is well done but things seem to have been rushed to complete on time. There has been lots of snagging since hand over and even lights missing.

The building management have been on top of this and commited to fix but some things take well over 6 months.

The area is nice but does attract boy racers and noisier types but we are still in east London. There is talk of a bus route going through which I seriously hope does not happen as it is unnecessary. Service charges are also extortionate and frankly a joke when it comes to their invoices over the last year. £12k for two Christmas trees.

Please tell us what you like and dislike about this area:

It really feels like a community in the area and almost separate from the surrounding area. Transport links are very good. Food options should be increased in the future but this is within the plans.

Please share one thing (or more) which you wish you had known before you moved in:

Ballymore does not allow Airbnb and have threatened legal action to anyone who would like to rent a room. This was not conveyed and has reduced our income dramatically.

If there is one thing you would change about your flat or property what would it be:

There is no option to open two large windows in our living room. It’s seems ridiculous a Juliet balcony or window was not installed. I would also say it is worth delaying handover and ensuring everything is completed to a higher standard.

5
Facilities
5
Design
5
Location
3
Value
3
Management
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Manager Response

Thank you for your feedback.

we are doing all we can to improve the service levels provided and to offer a near-perfect experience to all of our residents.

I take on board your thoughts regarding Airbnb, and I would hope that moving forwards this is portrayed to all potential purchases.

I have taken on all feedback since my arrival regarding the budget headings and have this service charge year addressed such items as the Christmas trees. we are also implementing traffic control measures to slow the traffic on the development down.

Two restaurants have completed, and they are just waiting for the green light from the government and the business before they start the fit-outs.

Thank you again for your feedback., I hope that we will keep improving and the community closeness will keep growing.

Ferdinand Magellan Court Royal Wharf

Verified Resident
Verified Resident
Review Date Apr 2020

– Very poor finish and quality, such as constant break ins, broken doors and broken lifts which take months to fix
– lack of green space around the development
– sold with a high street of shops which is non existent
– very good gym space and facilities to use
– poor public transport for commuting due to overcrowding
– really good views from the developments into central London
– very confusing as to why the entrances to buildings are not inside the gates of the buildings communal areas

Please tell us what you like and dislike about this area:

Poor building standards but a nice modern feel

Please share one thing (or more) which you wish you had known before you moved in:

Our view of central london would be going

If there is one thing you would change about your flat or property what would it be:

Better security of the building and better bathroom fans

3
Facilities
3
Design
4
Location
3
Value
3
Management
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Good Experience and Nice place to stay…

Review Date Jan 2020

There is a Tesco and a Morrisons really close so it is very convenient. The Concierge is very helpful and will help you out with anything you need. It is very good to have a Post box Service on site too.

Please tell us what you like and dislike about this area:

I really like that is is a very safe and quiet place to live. The flats are very modern and look amazing, both in the inside and outside! You are very close to tube station and it is very easy to get to the center of London.

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Great spot

Verified Resident
Verified Resident
Review Date Sep 2019

The property is fine. Majority of neighbours are pleasant however there are a few unlikable ones. There is not enough parking spaces and to buy a parking space in the underground car park can cost up to £20,000

 

Please tell us what you like and dislike about this area:

Dislike that there is a lot of noise from cars of a night and you can hear them revving their engines

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known traffic can be quite bad and the trains do not come as frequent as i would of liked

If there is one thing you would change about your flat or property what would it be:

Kitchen lay out is not quite what i would have liked

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Nice modern development for young professionals

Verified Resident
Verified Resident
Review Date Sep 2019

Great new area for young professionals and families, good crowd and lots of great amenities
We also have great views good services concierge and a mail room for parcels when you’re not in
Friendly staff and very safe

 

 

Please tell us what you like and dislike about this area:

Modern, young crowd
Gym

Please share one thing (or more) which you wish you had known before you moved in:

How long the construction would take

5
Facilities
4
Design
4
Location
5
Value
4
Management
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Facilities

Concierge

Concierge

Garden

Garden

Gym

Gym

Lounge

Lounge

Parking

Parking

Swimming Pool

Swimming Pool

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