A guide to living in Royal Docks

Please tell us about the good and bad aspects of living in your local area:

It is so convenient living here. The location is fantastic with grocery shops and restaurants within a 2-5 minute walk. Canning Town tube station is also within just a 1-2 minute walk away- practically right in front of the building! There is ample of parking within the Morrison’s car park which is also convenient. The community around the building and shops is nice with many young professionals and families. I’ve really enjoyed all the conveniences here.

How has the building management responded to any problems or issues you have raised:

Any problems or issues we’ve had were well received and actions were immediately taken. It is very easy to log on issues on the app and the team is very helpful.

Please share one thing (or more) which you wish you had known before you moved in:

Be aware of the construction and traffic noises because it is a high traffic, and rapidly developing area!

Please tell us about the good and bad aspects of living in your local area:

The area is incredibly well connected with the underground, DLR, and bus station right opposite the development. There are plenty of shops, restaurants, cafes, and amenities to choose from in the area. I’ve used the underground carpark for 2 years and have had no issues. I’ve not witnessed any anti-social behaviour and feel really safe in the area, particularly with the on-site 24/7 security team based at reception. Bin collections are regular and there’s always space for rubbish. There’s no traffic noise at anti-social hours.

How has the building management responded to any problems or issues you have raised:

The building management team have responded quickly to any issues in the building and the flat itself. The team are incredibly supportive, friendly, and helpful! They have made staying in the building a pleasure.

Please share one thing (or more) which you wish you had known before you moved in:

The development has changed and been updated for the better since I moved here in 2024. Grainger seem quite committed to upgrading things regularly. I wish I’d known about the outdoor terrace when I’d moved in, it’s great in the summer months!

Please tell us about the good and bad aspects of living in your local area:

Nothing bad to say at all. All staff were very helpful and accommodating. Easy to contact and always polite and replied to us very quickly. We felt very much at home there and everyone was brilliant. Very close to DLR, shops and a few restaurants. Would definitely stay there again

How has the building management responded to any problems or issues you have raised:

Not that there were any issues to report really but any minor ones were always dealt with immediately

Please share one thing (or more) which you wish you had known before you moved in:

Honestly cannot think of anything negative. The location of Millet Place is perfect with the Barrier Park being very close by. DLR and bus service ces also very close by too.

Please tell us about the good and bad aspects of living in your local area:

The area is really nice quiet and has good transport links. I would recomend for profesionals who work in central London. If you can rent or buy here through a company thats NOT Notting Hill Genesis or Folio I would highly recommend this!

Please share one thing (or more) which you wish you had known before you moved in:

Below is my experience still ongoing as of April 2nd 2026 (I moved out in March!) "I moved out on March 16th, but the exit process was a nightmare of NHG’s own making. The Property Manager (Masefan Agera) failed to show up for the agreed check-out appointment and ignored all calls. When she finally called the next day, she actually shouted at me, blaming me for her own missed appointment. She only retracted her aggression once I informed her I had the entire timeline logged. Despite confirming in writing that I vacated on March 16th, NHG has: Disabled my account access so I cannot manage my finances. Unauthorized Charge: They then charged me £1,177 for April rent for a property I don’t live in. Withheld Funds: They still owe me a pro-rata refund for the last 15 days of March. I had to escalate this to the CEO (Patrick Franco) and the Operations Manager (Sabrina Campbell). Instead of an apology or a refund, Sabrina Campbell attempted to dodge accountability by telling me it was "my responsibility" to cancel the payment—while in the same breath confirming they had disabled my account so I couldn't access it! This negligence has put me in a desperate position, leaving me without the rent money for my new apartment. NHG’s leadership needs a total overhaul; if this is how Patrick Franco manages the company, they are failing on every level. They are quick to take your money but will ignore you and shout at you when they owe it back."

What is the best feature of your home:

The flat was nice modern and spacius, area was private and clean/maintained regulary

Please tell us about the good and bad aspects of living in your local area:

Open spaces and gym and security available all the time which feels so safe at the place. PARKING is a huge problem and expensive on site parking when you have small kids no joy.

How has the building management responded to any problems or issues you have raised:

Building management are excellent but never got any positive response from the Granger plc regarding the parking issue

Please share one thing (or more) which you wish you had known before you moved in:

Parking is not free onsite for resident and charging £150 without any discount is a big drawback