Ballymore Group

Please tell us about the good and bad aspects of living in your local area:

The range and quality of shops, restaurants, bars and open spaces is great (two large playgrounds which is great for children) . There is also a gym, pool, GP, pharmacy, primary school, post office and other facilities. There are some allegations of anti social behaviour but I never experienced it personally.

Please share one thing (or more) which you wish you had known before you moved in:

I think the area is great, and do not have any major concerns.

What is the best feature of your home:

Flat and the area look great, there are brilliant facilities and I feel safe in the area.

Please tell us about the good and bad aspects of living in your local area:

Good: - Fantastic location — extremely well connected to Central London via the DLR and Jubilee line at Canning Town. - Properties themselves are generally well-designed and visually appealing. - The parks and green spaces are a real asset. - The Resident Association (RA) is active and engaged. - Service charge is relatively reasonable compared to similar developments offering the same amenities. Bad: - Management consistently fails to enforce its own guidelines, often deflecting blame onto external parties (the police, the council, even residents). - The Resident Association aligns with this passive approach and resists any form of zero-tolerance enforcement. When I simply suggested applying the existing rules strictly, I was told, “We’re not an authoritarian country.” That says it all. - There’s a high turnover of properties on Rightmove — never a good sign. Many owners are selling at a loss, which has become a known issue across the development. Some residents have been trying to sell for over two years. - Their fire safety protocol does not prioritize residents. They follow a “stay put” policy and do not alert residents of active incidents in real time — even though they have the tools (like the Blife app) to do so. When I filed a formal complaint, I was met with excuses, deflection, and gaslighting. No accountability. No action. They were satisfied that they only communicate with residents AFTER the incident has taken place. - There’s no control on the vetting process for residents. Your neighbor could be a drug dealer, a party addict, or someone who makes your life hell — and yes, sometimes all of the above. Evictions take years. I reported one tenant throwing drug-fueled parties until 3–4am. They were still living here a year later. - Balconies are often misused and poorly maintained, with no enforcement from management. - On-site security has zero legal power and will constantly remind you that they’re only here as a deterrent. - The local police don’t care — they view the development as too “safe” to prioritize over other areas in Newham. - Meetings between Ballymore, the RA, and local authorities are utterly unproductive. The same issues (safety, anti-social behaviour, littering, pavement parking, etc.) are raised year after year with no meaningful action. - Ballymore dodges all accountability. Their go-to response? “We’re still the safest part of the borough.” *This, despite*: 40+ teenagers — some carrying machetes — roaming the development just last week. Common phone snatching incidents in my 3 years here Regular appearances of thugs, illegal street racing at 3am, uncontrolled Airbnb use, rampant drug use (balloons, weed), and heavy partying — daily. - Two nightclubs were opened directly next to the development without resident consultation. A huge number of clubgoers now frequently litter, use drugs, and urinate around the area — all while the police do nothing. - The buildings — including Riverscape — are filthy. Littering is constant and seems completely unmanaged. It genuinely feels like living in a luxury dumpster. Just this week, I had to report four separate times that someone urinated near the lift area in my building — and our cleaning team didn't even notice or investigate the source of the smell. A week later, the smell is still there.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had read my own review before I moved in. I just thank the Lord everyday I didn't buy and I can get out of my lease when I choose to.

What is the best feature of your home:

The flat layout is nice and the development looks nice from the outside if you don't know where to look ... That's where it stops. Even noise insulation isn't that great to be honest ... And that's across the development.

Please tell us about the good and bad aspects of living in your local area:

most business units are empty and the facilities are constantly breaking. repairs lack the urgency they should be due.

Please share one thing (or more) which you wish you had known before you moved in:

Quick to arrange inspections of the flat for their own convenience slow to respond to requests for assistance. Constantly close repair tickets without properly investigating faults.

What is the best feature of your home:

flat is well insulated but this backfires in summer.

Please tell us about the good and bad aspects of living in your local area:

Located at prime location. Just on the sides of rail station and bus stop. All shops and ASDA in walkeable distance. Variety of restaurants and food options within walkeable distance.

Please share one thing (or more) which you wish you had known before you moved in:

I was not having an idea of how easy it would be to have all the shops and resturants this much near by. I am finding it very convenient in terms of commute as well as for shopping.

What is the best feature of your home:

A book with coffee on a summer evening in the balcony with the picturesque view of Grand Union Canal from my home is the best feature in my opinion.

Please tell us about the good and bad aspects of living in your local area:

There is a lot of facilities here on Royal Wharf that is perfect such as the no. of shops/ restaurants and the gym & pool! The overall aesthetic of the wharf is very well looked after. The parking on the wharf if super expensive, we are wanting to get a car but cannot afford to pay the monthly charge it is crazy high. There has been a lot of anti social behaviour over the past year of phone thefts.

Please share one thing (or more) which you wish you had known before you moved in:

We had wish we'd known how long for the development in front of us would take to building lot's of noise pollution.

What is the best feature of your home:

We love the layout of our apartment being a corner flat with lots of windows and light.