Ballymore Group

Number of Developments

15

Ratings

4.17 Rating

Rating (based on 572 reviews)

Excellent

43.71%

Very Good

41.96%

Average

8.57%

Disappointing

3.50%

Very Poor

2.27%

Ballymore is a family-run property developer with a multi award-winning portfolio of some of Europe’s largest and most transformative urban development projects. Ballymore’s projects are defined by their “originality and a commitment to quality.” The company oversees every element of design, construction, and facilities management, constantly aiming to challenge industry norms. It is driven by a desire to set new standards in architecture, development, partnerships and places. 

Ballymore Group developments

You can find out more about Ballymore Group properties on HomeViews. The organisation specialises in mixed-use schemes such as Millennium Harbour – the first residential-led development in London Docklands – and Pan Peninsula, a riverfront skyscraper next to Millwall Inner Dock. Notable joint ventures include Wardian London and Embassy Gardens, both created in partnership with EcoWorld.

Pan Peninsula is a well run development with an array of facilities ranging from a fully equipped gym with 25 meter swimming pool, private cinema / screening room for residents and business lounges. There is also an in-house restaurant via the dockside called Capeesh which offers excellent Italian food. The Management of the building is very efficient and issues are very quickly resolved.” – Anil M, verified resident at Pan Peninsula

Ballymore Group reviews

We moved in 6 months ago as one of the first tenants and are really enjoying Royal Wharf. The commute to the city is really easy and takes 20 minutes on the DLR, our flat is lovely and the design and layout of the development is fantastic. There were a few early small issues but they were quickly sorted and to be expected in a newly completed building.” – Sarah, verified resident at Royal Wharf

You can read more reviews of Ballymore Group developments by clicking on the properties below. Do you live in a Ballymore Group development? Click here to leave a review.

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Ballymore Group reviews

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Showing 572 reviews

A great place to live!

Verified Resident
Verified Resident
Review Date Mar 2021

My wife an I put our deposit on a two bed apartment off plan in Jan 2016, moved into Laker House renting in April 17 whilst waiting for our block to be completed and eventually moved in to our place in Aug 18.
From the beginning the service from the baltimore team has been great including concierge, security and the cleaning team many of whom recognise me and recall my first name with a wave as I go past.
The quality of the apartment is great , well insulated and quiet.
We love having the access to Thames Clippers so close and can’t wait for that to be opened up.
Visited the Windjammer pub before it was forced to close and really liked the atmosphere and look over the Thames.
All in all delighted – so much so encouraged my sister to move in who now owns and lives in a neighbouring block.

Please tell us what you like and dislike about this area:

Local shops delayed I suspect as a result of COVID 19 but at least Sainsburys is open and the plans look great
Parking fine but would welcome greater enforcement of the rules.
No traffic noise. Bin collections perfect. Some anti-social behaviour but this is tackled by the security team.

Please share one thing (or more) which you wish you had known before you moved in:

Guidance on the heating controls – a bit too fiddly.
All the rest fine

How has the building management responded to any problems or issues you have raised:

Fast and responsive
Small defects were addressed and queries answered

5
Facilities
5
Design
5
Location
5
Value
5
Management
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Manager Response

Dear Bob

Thank you for your feedback. I am glad that you enjoy living at Royal wharf and I am sure once we exit the main lockdown, that this will only be made greater by the community spirit and further commercial units coming to site.

Kind regards

Phillip Minns
Resort Director

A very high bar set by the developer. The reality for some is a shortfall in attainmnet due to ongoing teething probems

As with any new building there are teething problems. However in my case these teething problems are either repetitive or have not been solved.
Examples include doors that do not properly close. Never sorted as I was told the design did not permit a washing machine to fit into the space designed by Ballymore. This is clearly untrue as I have seen other units in Wardian and the doors clearly close properly.
Permanently flushing toilets that do not stop running. Multiple attempts to fix it have failed. One year on the problem persists.
Fibre, ostensibly fitted for Virgin Media service, not properly fitted – according to Virgin necessitating the attention of Virgin engineers to rectify the issue. Currently a large backlog.
Mailbox that stopped working so I could not access it to retrieve mail. Took multiple emails and complaints to get it fixed in over a month.
I am led to believe that the scale and number of problems experienced in the building overwhelmed the maintenance crews.

That said the building location is excellent with commanding views of London and Canary Wharf. In the main personnel try their utmost to provide a good service and respond to requests. Communication with residents and owners is made through regular announcements sent via email. Facilities, when open and working, are good. The exterior aspect of the building design is positive. The interior is also generally positive. There are insufficient working elevators at any one time to deal with the volume of traffic leading to extended delays in getting to one’s floor. More emphasis on getting this right needs to be placed. Overall a good building when everything is working properly.

Please tell us what you like and dislike about this area:

Canary Wharf is a pretty condensed area with a range of architectural gems and concrete type squares. There are a wide range of places to eat, drink and socialise with the ever present river to add additional character.
Transport links are generally good. There are a range of hotels close by for any guests to stay in. Parking is an issue. While there is little need for a car, in principle, if you do have one it is difficult and expensive to park. There is little traffic noise or anti social behaviour. There is however a lot of building noise and dust in the area as development continues apace.

Please share one thing (or more) which you wish you had known before you moved in:

As stated previously, I found Ballymore to be a first class developer with a degree of humanity I did not expect.
Excellent pro active customer service during the sales phase
Was unaware of the poor after sales rectification of problems. Bad for buyers and ultimately bad for Ballymore.

How has the building management responded to any problems or issues you have raised:

They have repeatedly failed to rectify problems and I still have an outstanding issue after over a year. They have, to my mind, let down the entire Ballymore team and the exceptionally high standards set by te senior management.

4
Facilities
4
Design
4
Location
2
Value
3
Management
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The flight noise is very noticeable, doesn’t matter where you are, in flat, in townhouse, on the street, near the river, you can hear the plane noise very often.

If there is something I would like to change in Royal Wharf, Flight Noise Level is no. 1, no. 2 is wind tunnel in most of the places (windy most of the time).

The flight noise is very noticeable, doesn’t matter where you are, in flat, in townhouse, on the street, near the river, you can hear the plane noise very often. It’s extra annoying during the day, every 5~10mins you have a big flight flying above you. If your house/flat is quiet, even when the windows are closed, you can still hear them, but not too bad. In an empty flat/house, if you have all windows open, the flight noise is loud and strong enough that you can even feel the vibration. Once you have furniture in, it may be slightly better as things will absorb the vibration.

Don’t believe what others say that planes don’t take off towards the city, that’s just not true, it hasn’t been true for a long time. With the upcoming expansion of City Airport, I could only imagine things getting worst. Apparently, the expansion will also allow bigger planes to land and take off, so even louder noise.

If you have friends and family coming to visit you, try to schedule it on Sat afternoon, there are no flights on that day after 12 i think, all the other days, expect flight noise until 9~10pm.

Please share one thing (or more) which you wish you had known before you moved in:

Flight Noise is there, but when windows are mostly closed and you are inside, with full furniture to absorb some of the noise, it’s liveable, and not too bad. When you are outside or with windows open, there is no escape of the flight noise.

4
Facilities
5
Design
3
Location
4
Value
4
Management
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Reality vs Expectation

The reality of living on City Island does not live up to expectations. Ballymore promoted the Island as a “destination of extraordinary culture” yet the major art gallery which brightened up Botanic Square with its wonderful exhibits, is to be replaced with yet another gym. Apart from the delightful Lighthouse Gallery and the striking clothing store, Lyle street is a lifeless thoroughfare used liberally by fast food drivers. The ENB corridor, rather than being a showcase for the Ballet is just a vacant, sterile expanse.

Picnicing in Botanic Square means constantly being on the lookout for uncontrolled dogs (who also overrun the children’s play areas), speeding cyclists and fast food delivery drivers. Although promoted as a pedestrian-friendly development, cylists, illegal e-scooter riders and even motorbokes constantly ignore the pedestrians only notice and prsent an extremely dangerous hazard for children, older and disabled residents.

Rather than being a “thriving square” Hopewell Square is a desolate concrete expanse populated with dead trees and caravan park benches used by non-residents as a drinking place. The setting is anything but “magical”.

The Clubhouse might once have been an “elegant, stylish place to meet with friends” but in reality it is just one big home office. People slob around with dirty shoes on the sofas and tables, leaving a trail of empty cans, coffee cups and food containers. Furnishings are tired and grubby, games are broken and lying in pieces on the shelves, plants are dying and soft furnishings and decorative items disappear with alarming regularity. Smaller foyers, such as in Java, are bereft of any decoration and look spartan and unwelcoming.
In an apparent slap in the face to residents affected by the current electricity price rises, Ballymore leaves all the GLH pool lighting ablaze in the sunlight, ticking onto the service charges. I would like to see revenue be directed at the basics rather than vanity projects.

The Island Grocer, such a great initiative when Il Bianco occupied the space, was swept out with no consultation with residents to give way to replacement operators who failed to engage with their customer base.

Safety mechanisms put in place (speed limits/pedestrian only zones) are constantly ignored and are not monitored. Security needs to be more of a presence: would like to see patrolling officers, not just their empty golf cart.

On a brighter note, the Lockdown Room is a great social space and the operator friendly and generous. Residents orgainse social events and events to raise money for charity and are active in attempting to beautify the immediate area. There is a residents lending library. Concierge service is mostly excellent as is the Post Room service. The riverside spaces and gardens are well tended but much needs to be done to raise the Island to the standard presented in the advertising and glossy LCI coffee table book.

Please tell us what you like and dislike about this area:

Good aspects: Proximity to Canary Wharf shopping, River and East India Basin. Reasonable transport links via bus and East india DLR, although Canning Town Station is overloaded (both Tube and DLR). Proximity to City Airport.
Poor aspects: lack of restaurants, shops and green spaces in the immediate area / grounds of LCI, litter problems, anti-social behaviour in some areas including on City Island.

Please share one thing (or more) which you wish you had known before you moved in:

Some residents have scant regard for their neighbours and can be excessively noisy and disrespectful of the common areas.

How has the building management responded to any problems or issues you have raised:

As Managing Agents, Ballymore are slow to react to owners and residents concerns; sometimes ignoring them completely. More often than not, when residents raise an issue BAML refuse to communicate. With Ballymore being both a freeholder and manager, it is difficult to obtain any satisfaction when issues arise.

4
Facilities
3
Design
4
Location
1
Value
1
Management
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Mini paradise in London

The facilities at London City Island make it feel like you’re living in a 5-star hotel, and I keep having to pinch myself to remind myself how lucky I am to be living in a place like this. There are two gyms with all the equipment me or my partner have ever needed, and it’s never too crowded. There is both an indoor and an outdoor heated swimming pool, available to use throughout the year. There is also a sauna, a steam room, and a little jacuzzi, which makes for great spa-like weekend experiences!
Everything is incredibly stylist and modern, which certainly adds to the living experience. It is obvious that the flat have been built with high-quality materials, and the handbook and aftercare guides that come with the flats confirm this. The common areas are no exception – the main lounge area in the reception building can be recognised for its fashionable interior design, which makes it the perfect area to have meetings or to work in the afternoon. That same lounge area also has a wide range of interesting books, a pool table, a foosball table, a table tennis table, a marble chess set, and a wooden 4-in-a-row game, and a vending machine. It should therefore come as no surprise that one can have their hours fly by in that space – it is the perfect environment to decompress, focus, or have fun with friends!
Everything is exceptionally well maintained, and it is evident that LCI has recruited a strong team of talented professionals for its premises. All the staff working here are also exceptionally friendly! The people working at reception and in the post collection area always welcome me with a smile on their faces and we sometimes have a lovely chat. They are all extremely professional, and I was very impressed with how quickly they managed to resolve one of my issues when I came to them in a panic.

Please tell us what you like and dislike about this area:

There is enough of everything one might need in the area. London City Island (LCI) is surrounded by the river Lead, which makes it incredible to watch the sunset reflected in the water at dusk, or to wake up with the water beneath you. The development is also very close to the Thames, which makes it great for a stroll along the river. Otherwise, the Penninsula Ecological Park across the river Lea also provides the perfect space for a lovely short amongst greenery, not to mention that the Royal Victoria Docks are only but a short walk away. There are a variety of shops within walking distance, and a new shopping centre is currently being built within a 5min walk from LCI, which means that one does not need to go far to procure what they need. LCI itself hosts a little Sainsbury gorcery shop, which is immensely useful for emergency purchases, as well as a trendy bar, a photography studio, an art gallery, a nursery, a mini cinema, a clothes shop, and a restaurant. In theory, you would never even have to leave the island 🙂

Please share one thing (or more) which you wish you had known before you moved in:

Some people get surprised when they come at a certain time of day and they see a big “pit” where the river should be – the river Lea rises and falls several times a day, so while at times it is completely full and beautiful, when the water gets drained, it may look somewhat unappealing because of all the emptiness and the mud beneath it. This is not a problem for me at all, if anything, I am a huge fan of the water, and I find it a huge privilege to be able to wake up and look at the sun reflecting at the water beneath me, but I think it may be worth mentioning for people who are unaware of this daily phenomenon and who migtht have certain expectations from looking at photographs of LCI or looking it up on Google Maps.

How has the building management responded to any problems or issues you have raised:

I have asked management a variety of questions throughout my time here (over two years now) and they have always managed to give me a quick and helpful response. One time, I also came to them in a panic after I thought I had lost my keys and I had to rush for a flight! They immediately responded to the situation and sent someone to help me look for them by tracing my steps back. Overall, I think they are all extremely professional, very helful and super friendly!

5
Facilities
5
Design
5
Location
5
Value
5
Management
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