Oxley Holdings

Please tell us about the good and bad aspects of living in your local area:

Dear Buyer/ Renter please beware each of these flats were like a boiler room during this heatwave with no in built air conditioning or cooling system for the price point you would expect premium cooling and heating systems with the flat. Additionally if you work from home or like a quiet evenings, forget it. Each flat had a community garden which is used as a park by screaming children. There parents and security stand idly as the children scream at the top of their lungs during the evening and the school holidays.Sometimes you call security and they do not even come and speak to the parents of the children. The children scream profanities and have used the garden as a football pitch, for hours on end and until late at night . If you like a relaxing evening you better leave your flat to avoid the screaming and crying children of all ages. Complaints have been made to management and nothing is ever done and the endless screaming and playing of children continues . I actually feel I am on a council estate. There are parties until 3am in the morning due to illegal Airbnb’s rented by teenagers. The smell of cannabis is strong near the riverside due to the influx of teenagers, there is a secondary school near by. The place is becoming filthy and there is more and more litter on the streets. People refuse to put their rubbish in the bins provided, leading to rat infestations again not addressed by management. This is not value for money please save yourself stress and financial hardship and invest in better developments. The management are dismissive of the concerns and talk in circles rather address the problems. Ballymore only care about your money, not providing you with a bespoke service They continue to build more and more flats on this small development and the quality of service decreases . Your packages, if delivered to your lobby are likely to be stolen and no accountability will be taken by the concierge. There have been a spate of thefts in the area, mainly mobile phone thefts. The gym is basic and the swimming pool often needs repair. The is service charge but the communal area’s and garden look like dirty and unkempt. Proceed to rent: buy at your own risk ⚠️. The upside is the development once was very beautiful and has a beautiful river view and is near another river view by Custom House station. They are beautiful parks and it once was a family oriented place .

Please share one thing (or more) which you wish you had known before you moved in:

I wished I knew that living on the development would get progressively worse with the influx of flats being built leading to more anti social behaviour and the communal areas being occupied by children especially the gardens where the children are left to scream endlessly while their parents remain in their home.

What is the best feature of your home:

The furniture that I have brought and how I have decorated my flat .

Please tell us about the good and bad aspects of living in your local area:

The range and quality of shops, restaurants, bars and open spaces is great (two large playgrounds which is great for children) . There is also a gym, pool, GP, pharmacy, primary school, post office and other facilities. There are some allegations of anti social behaviour but I never experienced it personally.

Please share one thing (or more) which you wish you had known before you moved in:

I think the area is great, and do not have any major concerns.

What is the best feature of your home:

Flat and the area look great, there are brilliant facilities and I feel safe in the area.

Please tell us about the good and bad aspects of living in your local area:

Good: - Fantastic location — extremely well connected to Central London via the DLR and Jubilee line at Canning Town. - Properties themselves are generally well-designed and visually appealing. - The parks and green spaces are a real asset. - The Resident Association (RA) is active and engaged. - Service charge is relatively reasonable compared to similar developments offering the same amenities. Bad: - Management consistently fails to enforce its own guidelines, often deflecting blame onto external parties (the police, the council, even residents). - The Resident Association aligns with this passive approach and resists any form of zero-tolerance enforcement. When I simply suggested applying the existing rules strictly, I was told, “We’re not an authoritarian country.” That says it all. - There’s a high turnover of properties on Rightmove — never a good sign. Many owners are selling at a loss, which has become a known issue across the development. Some residents have been trying to sell for over two years. - Their fire safety protocol does not prioritize residents. They follow a “stay put” policy and do not alert residents of active incidents in real time — even though they have the tools (like the Blife app) to do so. When I filed a formal complaint, I was met with excuses, deflection, and gaslighting. No accountability. No action. They were satisfied that they only communicate with residents AFTER the incident has taken place. - There’s no control on the vetting process for residents. Your neighbor could be a drug dealer, a party addict, or someone who makes your life hell — and yes, sometimes all of the above. Evictions take years. I reported one tenant throwing drug-fueled parties until 3–4am. They were still living here a year later. - Balconies are often misused and poorly maintained, with no enforcement from management. - On-site security has zero legal power and will constantly remind you that they’re only here as a deterrent. - The local police don’t care — they view the development as too “safe” to prioritize over other areas in Newham. - Meetings between Ballymore, the RA, and local authorities are utterly unproductive. The same issues (safety, anti-social behaviour, littering, pavement parking, etc.) are raised year after year with no meaningful action. - Ballymore dodges all accountability. Their go-to response? “We’re still the safest part of the borough.” *This, despite*: 40+ teenagers — some carrying machetes — roaming the development just last week. Common phone snatching incidents in my 3 years here Regular appearances of thugs, illegal street racing at 3am, uncontrolled Airbnb use, rampant drug use (balloons, weed), and heavy partying — daily. - Two nightclubs were opened directly next to the development without resident consultation. A huge number of clubgoers now frequently litter, use drugs, and urinate around the area — all while the police do nothing. - The buildings — including Riverscape — are filthy. Littering is constant and seems completely unmanaged. It genuinely feels like living in a luxury dumpster. Just this week, I had to report four separate times that someone urinated near the lift area in my building — and our cleaning team didn't even notice or investigate the source of the smell. A week later, the smell is still there.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had read my own review before I moved in. I just thank the Lord everyday I didn't buy and I can get out of my lease when I choose to.

What is the best feature of your home:

The flat layout is nice and the development looks nice from the outside if you don't know where to look ... That's where it stops. Even noise insulation isn't that great to be honest ... And that's across the development.

Please tell us about the good and bad aspects of living in your local area:

There is a lot of facilities here on Royal Wharf that is perfect such as the no. of shops/ restaurants and the gym & pool! The overall aesthetic of the wharf is very well looked after. The parking on the wharf if super expensive, we are wanting to get a car but cannot afford to pay the monthly charge it is crazy high. There has been a lot of anti social behaviour over the past year of phone thefts.

Please share one thing (or more) which you wish you had known before you moved in:

We had wish we'd known how long for the development in front of us would take to building lot's of noise pollution.

What is the best feature of your home:

We love the layout of our apartment being a corner flat with lots of windows and light.

Please tell us about the good and bad aspects of living in your local area:

Very good locality to stay with good amenities around at the drop of a hat. School, pubs, restaurants, hair dresser, GP, ice cream parlour, dry cleaner, pharmacy, grocery, nursery for children

Please share one thing (or more) which you wish you had known before you moved in:

The construction that is ongoing in and around the area

What is the best feature of your home:

Neighbourhood. Vibrant community that has a collaborative presence and living