Blackhorse Mills, E17

Please tell us about the good and bad aspects of living in your local area:

There are a number of amazing shops, restaurants and pubs around the local area with a vibrant community. The social life at Blackhorse Mills is always booming. There is little to none antisocial behaviour and spots for parking if you have a vehicle.

How has the building management responded to any problems or issues you have raised:

Every time I have raised a concern or question is has been swiftly answered or the work carried out.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the many groups and social events that happen in the venue

Please tell us about the good and bad aspects of living in your local area:

It's just dreamy, all you can ask for around the corner, from convenience stores to leisure, transportation, you name it

How has the building management responded to any problems or issues you have raised:

Very promptly and courteously (even though only very minor issues)

Please share one thing (or more) which you wish you had known before you moved in:

I just wish I knew this place existed sooner, honestly!

Please tell us about the good and bad aspects of living in your local area:

Great transport links, however, only chains like Starbucks, Gregs and Tesco are right around the corner. There are three coffee shops by the station, and that is it. For any further restaurants, roper cafes etc you will have to walk a long time or travel. Nothing in the immediate vicinity to do unfortunately. The selling point is the tube station.

How has the building management responded to any problems or issues you have raised:

Poorly. Across a big number of tenants that together have approached the management company, they have basically ignored any pleas for meeting with them to discuss improvements and promising repairs that never happen.

Please share one thing (or more) which you wish you had known before you moved in:

How little they care about their tenants. They plaster community all over the website, but once you live here, they could not care less about you.

Please tell us about the good and bad aspects of living in your local area:

It's great that the area and development are nice, but it's concerning that customer service is lacking. The lack of replies to emails in 99% of cases is unacceptable, and frequent lift breakdowns are a significant inconvenience. Improving these aspects is crucial to ensure a better living experience for residents. It might be worth addressing these issues with the management to seek improvements in customer service and lift maintenance.

How has the building management responded to any problems or issues you have raised:

No, not at all. It's a magic silence from the front offices.

Please share one thing (or more) which you wish you had known before you moved in:

Very poor management, very poor communication. The standard answer is always "these things happen".

Please tell us about the good and bad aspects of living in your local area:

Location is a bit out of London on the Victoria line but great transport links, with closest tube station 1-2 mins walk. The complex has everything you need or within short distance. We’re in a little bubble out of central - we love it. Similar apartment buildings one side, and large green space with wetlands other side.

How has the building management responded to any problems or issues you have raised:

The management and front of house are great! Super friendly, relaxed and pleasant whilst still professional. The team create a very welcoming atmosphere which really makes a difference to the living environment. The team follow up on all our requests, from maintenance to booking systems. Special thanks to Toye (FOH) who is super helpful and attentive to our requests, and always a pleasure to speak to - we really appreciate it, thank you. The security team also make us feel safe.

Please share one thing (or more) which you wish you had known before you moved in:

We really can’t think of much. Maybe the WhatsApp group chats would’ve been good to know about so we could have asked any small questions that were better suited to current tenants