Blackhorse Mills, E17

Please tell us about the good and bad aspects of living in your local area:

Having the wetlands at your doorstep is amazing for going for a walk, run or bike ride and sometimes it doesn't feel like you are in London anymore. That being said, be ready for constant spider webs and insects on the balconies and at the windows, especially in the warmer months. The property managers organise frequently cleanings of the facade, but I guess it cannot keep up. You have the little Tesco and Coop downstairs, so it's just enough to get your essentials, but I wish there was a big shop close by - I guess you cannot have everything. If you venture 20mins walk distance, you can get to LIDL and the Walthamstow market, or you can order groceries in - the secure parcel room & concierge makes that very easy. Transport links are amazing, with Victoria line & overground just minutes away. There's plenty of gyms, restaurants, bars around and it's a pretty quiet and chill place to live in. I recommend it!

How has the building management responded to any problems or issues you have raised:

They have been helpful and quick to respond. No issues.

Please share one thing (or more) which you wish you had known before you moved in:

That people here are so friendly and there's so many fun events organised for residents. But also, if you don't like bugs like me, be prepared as most outdoor areas (common shared spaces or balconies) need constant upkeep to remove spider webs

Please tell us about the good and bad aspects of living in your local area:

There are a number of amazing shops, restaurants and pubs around the local area with a vibrant community. The social life at Blackhorse Mills is always booming. There is little to none antisocial behaviour and spots for parking if you have a vehicle.

How has the building management responded to any problems or issues you have raised:

Every time I have raised a concern or question is has been swiftly answered or the work carried out.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known about the many groups and social events that happen in the venue

Please tell us about the good and bad aspects of living in your local area:

It's just dreamy, all you can ask for around the corner, from convenience stores to leisure, transportation, you name it

How has the building management responded to any problems or issues you have raised:

Very promptly and courteously (even though only very minor issues)

Please share one thing (or more) which you wish you had known before you moved in:

I just wish I knew this place existed sooner, honestly!

Please tell us about the good and bad aspects of living in your local area:

Great transport links, however, only chains like Starbucks, Gregs and Tesco are right around the corner. There are three coffee shops by the station, and that is it. For any further restaurants, roper cafes etc you will have to walk a long time or travel. Nothing in the immediate vicinity to do unfortunately. The selling point is the tube station.

How has the building management responded to any problems or issues you have raised:

Poorly. Across a big number of tenants that together have approached the management company, they have basically ignored any pleas for meeting with them to discuss improvements and promising repairs that never happen.

Please share one thing (or more) which you wish you had known before you moved in:

How little they care about their tenants. They plaster community all over the website, but once you live here, they could not care less about you.

Please tell us about the good and bad aspects of living in your local area:

It's great that the area and development are nice, but it's concerning that customer service is lacking. The lack of replies to emails in 99% of cases is unacceptable, and frequent lift breakdowns are a significant inconvenience. Improving these aspects is crucial to ensure a better living experience for residents. It might be worth addressing these issues with the management to seek improvements in customer service and lift maintenance.

How has the building management responded to any problems or issues you have raised:

No, not at all. It's a magic silence from the front offices.

Please share one thing (or more) which you wish you had known before you moved in:

Very poor management, very poor communication. The standard answer is always "these things happen".