ARK Wembley, HA9

Manager response

Thank you so much for taking the time to share such a thorough and insightful review. We’re truly pleased to hear that your overall experience at ARK Wembley has been positive and that you’ve found the building’s design, atmosphere, and community features to your liking. Your comments about the modern-yet-rustic aesthetic, well-maintained amenities such as the gym, wellness studio, Peloton room, communal kitchen, lounges, and coworking spaces are greatly appreciated — it’s rewarding to know these have added value to your stay. We also appreciate your honesty in highlighting areas where we can improve. The feedback regarding the laundry facilities — particularly the limited number of machines, load capacity, and smart dryer functionality — is extremely valuable. We understand how this can be frustrating, especially in a high-occupancy building, and will take your comments into account as we explore ways to improve this service, whether through increasing capacity or providing clearer usage instructions. It’s also important for us to acknowledge your comments regarding your move-in experience. We’re sorry to hear that your arrival felt impersonal and that there were discrepancies in the information provided about what was included in your room. While we are glad to hear that management changes have since improved communication and responsiveness, we recognize the importance of ensuring every resident feels welcomed from day one. We’re actively reviewing our move-in process to ensure it sets the right tone for all new residents. Your comments about matchday disruptions are very valid — while we do our best to provide advance notice and work with local authorities, we know how difficult it can be to navigate the area during large events. We appreciate your patience and your note that such disruptions are typically well communicated. Lastly, we’re delighted to hear that you’ve seen a significant improvement under the current management team. We’re proud of the progress we’ve made and are committed to continuing this momentum — especially in being responsive, approachable, and proactive in resolving issues as they arise. Thank you again for your constructive feedback and your recommendation. It’s residents like you who help us continue to grow and improve the ARK experience.

Manager response

Thank you, Sam, for your thoughtful and balanced review — we’re really pleased to hear that your overall experience at ARK Wembley has been positive! We’re glad you’ve found the building modern and well-equipped, and it’s great to know the gym, wellbeing studio, and Peloton studio have met your expectations. It’s also encouraging to hear that our efforts to improve communication and responsiveness have been noticed. As you mentioned, new buildings often go through an adjustment phase, and we truly appreciate your patience and constructive feedback during that process. Your comments on the location are also much appreciated — we’re pleased the soundproofing has worked well for you despite the proximity to Wembley Stadium, and that you’ve found the surrounding area convenient with plenty of shops and transport links. We also acknowledge your point regarding the laundry facilities. We understand the demand can be high given the number of residents, and this is something we are actively reviewing to see how we can better meet everyone’s needs, whether through increasing capacity or enhancing the current service. Thank you again for your feedback and your recommendation. If there’s anything more we can do to support your stay, please don’t hesitate to reach out.

Manager response

Hi Susan, Thank you for your honest and well-balanced feedback. We're so pleased to hear that you’ve been enjoying the room layout, storage space, and especially the work-from-home and social areas — it’s great to know they’ve made hosting and everyday life more enjoyable. It’s also lovely to hear your kind words about the team. We take pride in being responsive, and it's encouraging to know issues have been resolved quickly for you. We appreciate your points about local amenities — the outlet shops are definitely a bonus, and your feedback regarding the variety of restaurants and parking options for visitors is noted. We’ll continue to look into ways to support residents and their guests more effectively, particularly on busy event days. Regarding the lifts, we completely understand your frustration. It’s something we’re actively working to improve with our maintenance partners, and we know how much of an impact it can have when not all lifts are in service. Thank you again for sharing your thoughts and for recommending ARK. We’re grateful to have you as part of the community and are always here to support you.

Manager response

Hi Rash, Thank you for sharing such a thoughtful and balanced review of your experience at ARK Wembley. We’re glad to hear you’re enjoying the modern living environment, the strong sense of community, and the amenities we offer — especially the gym, Peloton studio, and wellbeing spaces. It’s also great to know our regular events like Friday socials and Wednesday breakfasts are helping to foster a welcoming atmosphere. We also appreciate your honest feedback regarding some of the challenges. We understand how disruptive the lift issues can be and we’re actively working with our service partners to find a lasting solution. While we’re pleased to hear that our management team responds on time, we recognise that recurring issues are frustrating and can affect your overall experience. Thank you again for your recommendation, and for being part of the ARK Wembley community.

Manager response

Hi Elmira, Thank you so much for your lovely and detailed feedback! We’re thrilled to hear that you’re enjoying your classic studio and finding everything you need to feel at home — from the in-room amenities to the modern building design and friendly, helpful staff. It’s great to know that the free cleaning service, yoga and Pilates classes, and community events are adding to your experience. We're also glad the all-inclusive pricing and transparent setup have met your expectations. We appreciate your note about the distance to nearby supermarkets — while Sainsbury’s and Co-op are within walking distance, we understand how convenience matters. Thank you as well for highlighting the professionalism of our maintenance team — especially the attention to detail like wearing shoe covers. We’re grateful to have you as part of the ARK community and appreciate your recommendation. Please don’t hesitate to reach out if there’s ever anything more we can do to support you.