Traders' Quarter at Royal Wharf, E16

Please tell us about the good and bad aspects of living in your local area:

The area is really nice quiet and has good transport links. I would recomend for profesionals who work in central London. If you can rent or buy here through a company thats NOT Notting Hill Genesis or Folio I would highly recommend this!

Please share one thing (or more) which you wish you had known before you moved in:

Below is my experience still ongoing as of April 2nd 2026 (I moved out in March!) "I moved out on March 16th, but the exit process was a nightmare of NHG’s own making. The Property Manager (Masefan Agera) failed to show up for the agreed check-out appointment and ignored all calls. When she finally called the next day, she actually shouted at me, blaming me for her own missed appointment. She only retracted her aggression once I informed her I had the entire timeline logged. Despite confirming in writing that I vacated on March 16th, NHG has: Disabled my account access so I cannot manage my finances. Unauthorized Charge: They then charged me £1,177 for April rent for a property I don’t live in. Withheld Funds: They still owe me a pro-rata refund for the last 15 days of March. I had to escalate this to the CEO (Patrick Franco) and the Operations Manager (Sabrina Campbell). Instead of an apology or a refund, Sabrina Campbell attempted to dodge accountability by telling me it was "my responsibility" to cancel the payment—while in the same breath confirming they had disabled my account so I couldn't access it! This negligence has put me in a desperate position, leaving me without the rent money for my new apartment. NHG’s leadership needs a total overhaul; if this is how Patrick Franco manages the company, they are failing on every level. They are quick to take your money but will ignore you and shout at you when they owe it back."

What is the best feature of your home:

The flat was nice modern and spacius, area was private and clean/maintained regulary

Please tell us about the good and bad aspects of living in your local area:

Royal Wharf is definitely a great location to live, with good transport connections via the DLR, Jubilee line, it not too far from the new Elizabeth line at Custom House, and also the Thames Clipper Uber boat service at Royal Wharf pier.

How has the building management responded to any problems or issues you have raised:

It takes a while to find out who you need to speak to

Please share one thing (or more) which you wish you had known before you moved in:

The number of buildings that were going to be built in the development

Please tell us about the good and bad aspects of living in your local area:

Royal Wharf is definitely a great location to live, with good transport connections via the DLR, Jubilee line, it not too far from the new Elizabeth line at Custom House, and also the Thames Clipper Uber boat service at Royal Wharf pier.

How has the building management responded to any problems or issues you have raised:

It takes a while to find out who you need to speak to

Please share one thing (or more) which you wish you had known before you moved in:

The number of buildings that were going to be built in the development

Please tell us about the good and bad aspects of living in your local area:

Like: construction quality, maintenance in general Dislike : aftercare services, spacing between buildings, directions of buildings

Please share one thing (or more) which you wish you had known before you moved in:

The number of buildings coming up in the vicinity

Please tell us about the good and bad aspects of living in your local area:

Very poor amenities, pub was a year late, health centre the same and still not open. Very few shops, promised much when purchased and 3 years on still very little here.

Please share one thing (or more) which you wish you had known before you moved in:

How bad Ballymore are