Please tell us about the good and bad aspects of living in your local area:

We are experiencing significant issues with parking fines relating to our deliveries, grocery drop-offs, our own attempts to bring groceries into the property, our personal vehicles, and those of our guests. The current 10-minute allowance is insufficient for safely dropping off family members, including young children—particularly in rainy or cold weather when buggies and additional equipment are required. It is also inadequate for completing grocery or parcel deliveries, especially given that the surrounding roads are poorly marked and there is inadequate signage directing drivers to Herdwick Court. As a result, many individuals spend excessive time attempting to locate the address. Delivery drivers frequently cancel orders due to these conditions, and several have contacted us regarding parking fines incurred while attempting to complete a delivery. In light of these ongoing issues, we request that the minimum parking allowance be extended to at least 30 minutes, and that on weekends residents and their visitors be permitted a minimum of 2 hours, to ensure safe access and prevent further unreasonable penalties.

Please share one thing (or more) which you wish you had known before you moved in:

Parking issue managment not helping on getting the parking and there should be atleast 30 minutes allowance for the residents.

What is the best feature of your home:

Spacious and quality appliances. Balcony is also good.

Please tell us about the good and bad aspects of living in your local area:

The local area itself isn’t the main issue it’s everything NHG fails to manage around it. Shops and transport links are fine, but the street and surrounding environment suffer because NHG don’t stay on top of anything. Bin collections are inconsistent, rubbish piles up, and there’s a constant feeling that no one is responsible for keeping the place safe, clean, or monitored. Parking is chaotic, anti-social behaviour goes unchecked, and residents are left dealing with problems that should have been prevented if NHG actually managed the neighbourhood properly. The area could be decent, but NHG’s poor oversight drags everything down.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how impossible it is to get NHG to actually respond to anything. They tell you someone will contact you, but no one ever does. You end up chasing them for weeks, sometimes months, and still get ignored. On top of that, there were property damages already there when moving in things they promised would be fixed and they’re still sitting exactly the same, completely untouched(8 years later). If I had known how unresponsive and unreliable NHG were, I never would have agreed to move in.

What is the best feature of your home:

The only real “best feature” is the potential the flat could have if NHG actually maintained it. The layout and size are decent, but that’s overshadowed by the constant issues they refuse to address. The home could be comfortable, but unfortunately any good point gets buried under the neglect and lack of proper management.

Please tell us about the good and bad aspects of living in your local area:

Very good and quiet area, grocery shops are not very far. Walking distance to the tube and bus station.

Please share one thing (or more) which you wish you had known before you moved in:

That the sales agent are not very experienced and they would cause major issues in the sales.

What is the best feature of your home:

The flat is warm, modern, full of accessories and has a big balcony.

Please tell us about the good and bad aspects of living in your local area:

The site is very proximal to key establishments like groceries, police station, hospital and to a beautiful park, where I enjoyed having quiet walks. The accessibility to public transport is one of the key reasons I chose Lampton.

How has the building management responded to any problems or issues you have raised:

Though at times it takes longer to address an issue, they are always committed to solving all concerns raised.

Please share one thing (or more) which you wish you had known before you moved in:

Security of the access areas. There have been issues about access doors being accessed by non-occupier, but I think the management is already looking for resolutions to address the matter and improve the overall security of the property and its occupiers.

What is the best feature of your home:

My balcony facing the sunrise and the proximity to Lampton Park.

Please tell us about the good and bad aspects of living in your local area:

The neighbourhood is genuinely lovely. It’s close to several parks and supermarkets, and you can easily walk to either Ealing Broadway or Brentford, which makes getting around convenient. There is a significant issue with noise from children playing directly on the road where cars pass through. Balls are often thrown against the building and parked cars, on one occasion a ball even landed on my balcony. Thankfully nothing was damaged. I raised this with management, but no action has been taken, which is disappointing.

How has the building management responded to any problems or issues you have raised:

The property management usually reply to emails, but no real action is ever taken. They acknowledge the concerns, promise to look into them and then nothing actually happens.

Please share one thing (or more) which you wish you had known before you moved in:

Poor communication from the management as mentioned above.

What is the best feature of your home:

Great neighbourhood, communal garden, flat layout.