Notting Hill Genesis Group

Please tell us about the good and bad aspects of living in your local area:

Very close to transport into London and buses Lots of shops and very central Have to pay for private parking however and this is expensive £75/month

How has the building management responded to any problems or issues you have raised:

Yes any repairs have been addressed Building is cleaned regularly and staff are very nice

Please share one thing (or more) which you wish you had known before you moved in:

Wish I had known that you have to use a specific energy company

Please tell us about the good and bad aspects of living in your local area:

Facilities: poor, bin rooms terrible, parking poorly maintained. Buildings are shoddily built with bits falling off internally (plaster) and the heating hasn’t worked properly very often - we have had a lot of issues with the boiler and central system . Doors and lifts badly managed. Management: poor, no improvement. Emails not responded to, action is slow if at all…

Please share one thing (or more) which you wish you had known before you moved in:

If i had known About the bad management I would not have moved into my property.

What is the best feature of your home:

The neighbours and the people in our block are great

Please tell us about the good and bad aspects of living in your local area:

Excellent staff. Great environment, really good concierge service not 100% 24hr but very efficient. Thanks

How has the building management responded to any problems or issues you have raised:

Not that fast but efficient enough and well performed.

Please share one thing (or more) which you wish you had known before you moved in:

Parking slot if available and what is the price. Thanks

Please tell us about the good and bad aspects of living in your local area:

It is located in town centre, next to bus and train station which makes it ideal location. Visitors can park in a car park which is 3-4 minutes walk away. Bon collections are regular. Drawback is that resident have to pay monthly for car parking in basement.

How has the building management responded to any problems or issues you have raised:

They have been very efficient in responding to our queries or concerns, and solving any problems.

Please share one thing (or more) which you wish you had known before you moved in:

Our appartment has good amount of furniture, but we know from our neighbours living in same building that they have got one or two chairs less than us, so be mindful you get everything furnished as mentioned in advertisement.

Please tell us about the good and bad aspects of living in your local area:

Rent and service charge is very expensive. Service charge is too much for very little in return. Management is appalling with unfair treatment towards residents. Parking is only for mainly for disabled residents. Parking for non disabled residents is 8mins drive away from homes although parking was given at the start of agreement. Concierge staffing has been reduced so if there’s any issues in the late evening, there’s no one to assist although this was a promise when they built these homes. Energy prices are way too expensive for a small flat.

Please share one thing (or more) which you wish you had known before you moved in:

That management would change rules as and when it’s suited to them rather than in the best interest of current residents

What is the best feature of your home:

Open space to relax outside. Close to local transport