Sailmakers, E14

Manager response

Hi Rory, Just wanted to say a huge thank you for taking the time to fill out this review. It really goes a long way with the team. So, glad you have settled in well and if there is anything in the future you need please don't hesitate to ask. Look forward to seeing you at one of our events in the future. Kind Regards

Manager response

Thank you for sharing your thoughtful review. We're delighted to hear that you’re enjoying the interior design, range of amenities, and the vibrant local area with its shops, restaurants, and green spaces. It's great to know the gym, cinema, and workspaces have added value to your experience, and we truly appreciate your kind words about our team's responsiveness. We also take your feedback seriously regarding the gym equipment, booking charges for communal spaces, and especially the concerns about the parcel room. We understand how important convenience is, and we’re actively reviewing ways to improve the parcel management system to better serve all residents. Thank you again for your honest feedback and for recommending us—it means a lot.

Manager response

Thank you so much for your thoughtful review, Marce! We're thrilled to hear that you're enjoying the facilities and the convenience of the area. We appreciate your feedback regarding the roof terrace and lift wait times — we’ll certainly look into ways to improve both. Just to clarify regarding the cinema room: while there may be a fee for private bookings, we also host free cinema events throughout the year for all residents to enjoy! Keep an eye out for upcoming screenings on the resident portal or building notice boards. Thanks again for sharing your experience — and a big shoutout to Darian for the great support!

Manager response

Thank you for your feedback, Anu, and for the kind words about Emilia — we're so pleased to hear how much her support has meant to you! She’s a valued part of our team, and it’s great to see her efforts recognised. We're also glad to hear that you’ve been enjoying the resident events. We truly appreciate your suggestion for more — it's something we're actively working on, and we’re excited to expand our events calendar in the coming months. Thanks again for taking the time to share your experience — we’re always looking for ways to make your living experience even better.

Manager response

Dear SH, Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you're enjoying your apartment and making use of the amenities available—it's great to know the gym, yoga, workspaces, and cinema room have added value to your living experience. We're especially pleased to hear that Emilia and the team have been helpful. We'll be sure to pass your feedback on to them—they’ll be thrilled to hear it! If there's ever anything we can do to make your stay even better, please don’t hesitate to reach out. We’re here to help.