Riverstone Heights, E3

Manager response

Hi Kashish, Thank you so much for taking the time to share such a lovely review! We’re thrilled to hear how much you’re enjoying the building — from the aesthetic interiors to the rooftop and workspaces. It’s wonderful to know that you and your flatmate love spending time there, whether you’re working or just taking in the view of the London skyline. We’re also really glad to hear that the location has been such a pleasant surprise. With Tesco just a few minutes away, the underground station right around the corner, and The Gym Group next door, it truly does make day-to-day life easier. And you’re absolutely right — Westfield Stratford City is super close too, only an 8-minute D8 bus ride from the stop just outside Bromley-by-Bow station, or a quick 10-minute cycle. It’s great to hear that everything you need fits so well into your routine. Thank you as well for your kind words about our management team. We’re delighted to know that the quick responses and the resident app have made a positive difference for you — we always aim to keep things smooth and stress-free. Thanks again for the amazing feedback. We’re so happy to have you here! Kind regards, Darek

Manager response

Hi Lulu, Thank you so much for taking the time to share such a thoughtful and detailed review! We’re delighted to hear how much you’re enjoying your home — from the cleanliness and comfort of the building to the peaceful soundproofing and well-maintained shared spaces. It truly means a lot to know that coming home each day feels pleasant and relaxing for you. We’re also really glad that you find the local area convenient, with shops, supermarkets, and great transport links all within easy reach. Your feedback about the community experience is very appreciated as well — while we’re sorry to hear about the occasional negative encounters, we’re happy to know that overall the neighbourhood feels kind and welcoming. Thank you for highlighting the work of our property management team. We’re thrilled to hear that our responsiveness, friendliness, and willingness to go the extra mile — whether it’s helping with printing or assisting with parcels — has made a positive difference in your experience. Regarding your questions about facilities, deliveries, waste disposal, and building rules — our team is always here to help. We’re glad that you now feel comfortable navigating everything, and we’re happy to confirm that a welcome email with all the information and attachments has been sent to you. Your home induction was also completed, where each of these points was explained in detail, but of course we’re always here if you ever need a refresher. We truly appreciate your recommendation and your kind words about the staff. Thank you again for your wonderful feedback — we’re so glad to have you as part of the community! Kind regards, Darek

Manager response

Hi Eileen, Thank you so much for taking the time to share such a thoughtful and detailed review. It truly means a lot to us. We’re absolutely delighted to hear that you had such a wonderful experience at Riverstone Heights, and especially touched by your kind words about Helga. She’ll be over the moon to know she made such a positive impact on your stay — and we love that Loki has a new favourite friend too! We really appreciate your honest feedback about the area as well. It’s great to hear the convenience of the tube and Tesco worked well for you, and your notes about the café options are super helpful for us to keep in mind. We're also glad our maintenance and communication processes helped make everything smooth and stress-free during your time with us. Thank you again for recommending us and for highlighting the team — they work hard every day to make the building feel like home, and your message is exactly the kind of encouragement that keeps us going. We already miss having you here and wish you all the best in your new Way of Life home. If you ever find yourself back at Riverstone Heights, you’ll always be welcomed with a smile. Warm regards, Darek

Manager response

Hi Philips, Thank you so much for sharing your experience — it’s truly wonderful to read! We’re delighted that our building still gives you that “wow” feeling. Hearing that the team, your neighbours, and the communal spaces have all contributed to such a positive stay really means a lot to us. We’re also glad the Way of Life app has been helpful — we’ve put a lot of care into making things as seamless and convenient as possible, so it’s great to know it’s made a difference for you. Your feedback on the area is greatly appreciated as well. It’s great to hear the neighbourhood’s convenience, safety and food options have been a big plus. We also appreciate your note about certain service providers not being as efficient in the area. While it’s something slightly outside our control, knowing this helps us better guide future residents and continue supporting you in any way we can. Thanks again for taking the time to write such a thoughtful review. We’re really happy to hear your issue was addressed quickly, and we’ll continue working hard to make your stay as enjoyable as possible. Warm regards, Darek

Manager response

Hi Mari, Thank you so much for your lovely message — it truly made our day! We’re thrilled to hear how much you’re enjoying the building and the community here. Knowing that you feel safe, supported, and at home is exactly what we strive for, and your kind words about the team mean a great deal to all of us. It’s wonderful to hear how much you love the area too — the convenience and friendly atmosphere are definitely part of what makes living here special. And your comment about wishing you’d moved in sooner absolutely put a smile on our faces! We’re also really happy that any issues you’ve had were resolved quickly. The team works hard to keep things running smoothly, and feedback like yours is incredibly encouraging. Thank you again for sharing your experience, and we’re delighted to hear you’re planning to stay on with us next year — we’re so glad to have you as part of the community. Warm regards, Darek