A guide to living in Bow

Manager response

Thank you so Laurence much for your kind review. We’re really pleased to hear that you’ve had such a positive experience living in the building and that our team has made you feel welcome. It’s great to know that you enjoy the social events, the facilities, and the design of the flats. We always aim to create a comfortable and friendly environment for our residents, so your feedback means a lot to us. We also appreciate your comments about the local area. The nearby transport links and canal walks are definitely highlights, and we hope to see even more cafés, restaurants, and social spots develop in the area over time. Thank you again for taking the time to share your experience and for recommending us. Kind regards, Simona

Manager response

Dear Xiao, Thank you very much for taking the time to share your feedback — we truly appreciate it. We’re delighted to hear that you enjoy the building’s design, the cleanliness of the communal areas, and the overall atmosphere. Your kind words about the team and the environment mean a great deal to us. We’re also pleased that you find the location convenient and that our response to any issues raised has been timely and helpful. Regarding the mattress, we’re sorry to hear that it is causing discomfort. Your comfort is important to us, so please feel free to contact us directly to discuss this further and explore possible solutions. As mentioned, if you would prefer to purchase your own mattress, we can also offer storage options for the original one. Thank you again for your positive comments and recommendation — it’s genuinely appreciated. Kind regards, Simona Walker

Manager response

Hi Divya, Thank you so much for your lovely review! 😊 We’re absolutely thrilled to hear that you’re enjoying the apartment, the aesthetic, and the top-notch appliances. Keeping everything clean, well maintained, and comfortable for our residents is a top priority for us, so your kind words truly mean a lot. We’re also glad you’re finding the location convenient — being just a short walk to the tube station and only five minutes from the Tesco Superstore really does make day-to-day life that much easier! It’s wonderful to hear that our team has been quick and helpful whenever you’ve reached out. We always aim to respond promptly (WhatsApp definitely helps!) and make things as smooth as possible for you. Thank you again for your kind words. Kind regards, Darek

Manager response

Hi Christin, Thank you very much for taking the time to share your feedback about your experience at Riverstone Heights. We’re delighted to hear how much you’re enjoying the building’s design, your balcony, and the communal spaces. It’s also great to know that the location has been such a benefit, with easy access to the tube, gym, park, and grocery store — it certainly makes day-to-day life more convenient. We also appreciate your honest comment regarding air conditioning. While the building does not have traditional air conditioning, each apartment is fitted with an MVHR (Mechanical Ventilation with Heat Recovery) system, which provides a continuous 24-hour supply of fresh, filtered air. Finally, we’re pleased to hear that our team has been responsive and quick to address any issues you’ve raised. Providing prompt and reliable support is very important to us. Thank you again for your thoughtful review — we’re very pleased to have you as part of the community. Kind regards, Darek

Manager response

Hi Samar, Thank you for taking the time to share such detailed feedback about your experience at Riverstone Heights. We truly appreciate your balanced and thoughtful comments. We’re very pleased to hear that you’re enjoying the cleanliness, organisation, and overall design of the development — especially the reception and study areas. It’s great to know these spaces feel welcoming, and that the proximity to the station and the views have been real highlights for you. We’re also glad our team’s responsiveness and WhatsApp communication have made things easier. We do understand your comments regarding the absence of an on-site gym. While there is a gym located next door, residents at Riverstone Heights benefit from a special discount code for The Gym Group, which waives the joining fee should you decide to sign up. We appreciate that an on-site facility would be ideal, and your feedback on this has been noted. Similarly, we recognise that having a café, coffee point, or vending facility within the development would enhance convenience, particularly given the limited nearby options but apparently there will be coffee shop in our Estate. With regard to rent renewals, we understand that increases can be challenging, particularly in the current market. Rental pricing is reviewed in line with market conditions and operational costs. However, please note that renewals are only reviewed once per year. We would encourage you to speak with the lettings team directly so they can discuss your specific tenancy in more detail. Thank you again for your honest feedback — it’s invaluable in helping us improve. We’re grateful to have you as part of the community and hope you’ll continue to enjoy your time here. Kind regards, Darek