Newfoundland, E14

Please tell us about the good and bad aspects of living in your local area:

I have lived at Newfoundland for 4 years and, until recently, I had always respected the building and management team. Unfortunately, my experience has changed significantly, especially after dealing with Rafael from the Renewals team. The handling of my tenancy situation was extremely disappointing. I asked for clarification, relied on the information I was given verbally, and acted in good faith. However, when issues arose, I felt the responsibility was placed entirely on me rather than the communication issues being acknowledged. I was also disappointed by the lack of transparency regarding tenancy changes and the rent increase, which I only became aware of after making my own enquiries.

How has the building management responded to any problems or issues you have raised:

I wish I had known that the rent does not always feel justified compared to the overall experience and service provided. I was also disappointed by the lack of clear communication regarding rent increases. In my case, I only became aware of the increase after making my own enquiries, and the communication process involved delays and confusion.

Please share one thing (or more) which you wish you had known before you moved in:

What I found particularly frustrating was that while residents are expected to provide notice within a very strict timeframe, the notice period calculation feels very unfair. Instead of considering the actual date notice is given, it appears to be calculated from the first day of the following month, meaning that if you give notice on 9th July, it can effectively add extra time and costs to your tenancy. My advice to future residents would be to make sure everything is confirmed in writing, ask exactly how notice periods are calculated, and not rely only on verbal information.

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is a great area in development with many shops, bars, and restaurants. Anti social behaviour does happen at night though, specifically drag racers.

How has the building management responded to any problems or issues you have raised:

Management conduct was just as bad as the building condition. When I gave notice that I would be vacating, Vertus failed to confirm even basic move-out arrangements and then explicitly stated in writing that they would prioritise letting other vacant units before marketing mine for the remainder of the tenancy contract (hence continuing charging rent). That approach speaks volumes about how tenants are treated once they stop being convenient. I had been a tenant for nearly 4 years! This is not professional build-to-rent management. It feels like a glossy brand wrapped around poor maintenance, slow responses, and a strategy that shifts the consequences of mismanagement onto tenants. If you are considering renting with Vertus: ignore the brochures, talk to current residents. They make everything go smoothly when moving in, but then it becomes a nightmare. RUN!

Please share one thing (or more) which you wish you had known before you moved in:

That the landlord does not value loyalty or years as tenant at all.

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf has alla the facilities for a good style living. Plenty of restaurants, good quality supermarkets, shops and has access to several underground lines which make the area well connected

How has the building management responded to any problems or issues you have raised:

Building management is dealt very professionally, issues are promptly sorted

Please share one thing (or more) which you wish you had known before you moved in:

The building view on the city is every day surprising, from grey foggy days to shiny day.

Please tell us about the good and bad aspects of living in your local area:

I've lived in this building for two years. Everything was great at first, but for the last 6-8 months, it's been in disrepair. Many problems have arisen in the building, and these problems haven't been resolved for a long time. The staff are very nice, but unfortunately, the elevator, garbage, second-floor odor, insects, and coffee machine issues haven't been resolved.

How has the building management responded to any problems or issues you have raised:

They are so fast and their approach were problem solving always

Please share one thing (or more) which you wish you had known before you moved in:

Elevator issues are so disappointing. So if I know that bad I am not sure that I d like to move in

Please tell us about the good and bad aspects of living in your local area:

The building is located very centrally to all public transport. It is a super clean area, with lots of amenities including shopping, groceries, exercise locations.

How has the building management responded to any problems or issues you have raised:

Yes. Responded to broken doors quickly. Bin chutes however were broken for a long time and did take a long time for building management to respond

Please share one thing (or more) which you wish you had known before you moved in:

The noise from the wind in the bedrooms. Also when the building is at full capacity the lifts are very slow and full all the time