Newfoundland, E14

Please tell us about the good and bad aspects of living in your local area:

Living in Canary Wharf for four years was a wonderful experience. We really enjoyed the area, its modern and vibrant atmosphere, the convenience of having everything close by, and the excellent transport connections. It was a great place to live, and we leave with many very fond memories.

How has the building management responded to any problems or issues you have raised:

Yes, they were quick and always helpful. From the receptionists to the post support ladies, all was excellent.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to add. Everything was well done. CW is a wonderful place to live, it's away for the city and yet reachable in 2 tube stops, it's clean and safe. We would have stayed there if this would have been an option for us.

Please tell us about the good and bad aspects of living in your local area:

Location is amazing, central to Canary Wharf with transport links on the doorstep and the shopping centre no more than 2 minutes walk. The views from the building are absolutely incredible. As a single female, I have never felt so safe in London with the staff on-site, and the Canary Wharf security often nearby.

How has the building management responded to any problems or issues you have raised:

All problems or questions raised were answered very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

I was only staying there temporarily between accommodations. Had I known earlier how great Vertus is, I would have made that my permanent accommodation!

Please tell us about the good and bad aspects of living in your local area:

Newfoundland is definitely one of the best apartments I have ever lived in. It is located in Canary Wharf, and the surrounding area is very nice, modern, and feels safe. The overall living environment is excellent, making it a very comfortable and enjoyable place to live.

How has the building management responded to any problems or issues you have raised:

I think the management and maintenance team is very responsive. Usually the problems can be solved in 2-3 days.

Please share one thing (or more) which you wish you had known before you moved in:

The building provides free rubbish bags on every floor, so I don’t need to buy them myself.

Please tell us about the good and bad aspects of living in your local area:

I have lived at Newfoundland for 4 years and, until recently, I had always respected the building and management team. Unfortunately, my experience has changed significantly, especially after dealing with Rafael from the Renewals team. The handling of my tenancy situation was extremely disappointing. I asked for clarification, relied on the information I was given verbally, and acted in good faith. However, when issues arose, I felt the responsibility was placed entirely on me rather than the communication issues being acknowledged. I was also disappointed by the lack of transparency regarding tenancy changes and the rent increase, which I only became aware of after making my own enquiries.

How has the building management responded to any problems or issues you have raised:

I wish I had known that the rent does not always feel justified compared to the overall experience and service provided. I was also disappointed by the lack of clear communication regarding rent increases. In my case, I only became aware of the increase after making my own enquiries, and the communication process involved delays and confusion.

Please share one thing (or more) which you wish you had known before you moved in:

What I found particularly frustrating was that while residents are expected to provide notice within a very strict timeframe, the notice period calculation feels very unfair. Instead of considering the actual date notice is given, it appears to be calculated from the first day of the following month, meaning that if you give notice on 9th July, it can effectively add extra time and costs to your tenancy. My advice to future residents would be to make sure everything is confirmed in writing, ask exactly how notice periods are calculated, and not rely only on verbal information.

Please tell us about the good and bad aspects of living in your local area:

Canary Wharf is a great area in development with many shops, bars, and restaurants. Anti social behaviour does happen at night though, specifically drag racers.

How has the building management responded to any problems or issues you have raised:

Management conduct was just as bad as the building condition. When I gave notice that I would be vacating, Vertus failed to confirm even basic move-out arrangements and then explicitly stated in writing that they would prioritise letting other vacant units before marketing mine for the remainder of the tenancy contract (hence continuing charging rent). That approach speaks volumes about how tenants are treated once they stop being convenient. I had been a tenant for nearly 4 years! This is not professional build-to-rent management. It feels like a glossy brand wrapped around poor maintenance, slow responses, and a strategy that shifts the consequences of mismanagement onto tenants. If you are considering renting with Vertus: ignore the brochures, talk to current residents. They make everything go smoothly when moving in, but then it becomes a nightmare. RUN!

Please share one thing (or more) which you wish you had known before you moved in:

That the landlord does not value loyalty or years as tenant at all.