Newfoundland, E14

Manager response

Dear Byron, Thank you so much for the 5 stars and lovely review of Newfoundland. We are so pleased you are enjoying your apartment and the wider amenity offering at Newfoundland and that your move in was a smooth one. Vertus have recently undergone a system upgrade to greater enhance our resident experience and we are confident the new resident app will assist in this. Thanks again for the lovely review and we hope you continue to love living with Vertus. Team Vertus

Manager response

Hi Raffa, Thank you so much for your thoughtful and detailed review of 1 Newfoundland Place! We're thrilled to hear that you're enjoying your living experience with Vertus. Your kind words about our striking architectural design and top-notch facilities truly warm our hearts. We’ve worked hard to create a space that offers both luxury and comfort, and it’s wonderful to know that our spacious layouts, high-end finishes, and breathtaking views are hitting the mark. We’re glad you appreciate the Vertus + spaces on offer for our residents, from the state-of-the-art gym to the cozy cinema room and stunning rooftop terrace. It’s our goal to provide a variety of spaces where you can relax and socialise with your neighbours. Your feedback about the dynamic urban experience in Canary Wharf, the convenience of our location, and the array of dining and nightlife options nearby is spot on. We’re delighted that you’re making the most of everything the Canary Wharf Estate has to offer. We also appreciate your note about the windiness in the area. It’s the little things that can sometimes make a big difference, and we have made various improvements to Newfoundland to counteract the effects of the wind on the building. Lastly, thank you for acknowledging our building management team. We pride ourselves on our responsiveness and commitment to resident satisfaction, and it’s fantastic to hear that our efforts are making a positive impact on your daily life. Once again, thank you for your valuable feedback and for being a part of our community at 1 Newfoundland Place. We’re here to ensure your living experience remains nothing short of exceptional. Team Vertus

Manager response

Hi Hussain, Thanks so much for taking the time to leave us a review. We're glad to hear you like the design of the building and the location. While the 10-minute walk to Canary Wharf might feel a bit isolated for some, many residents find it a manageable distance. However, we understand that convenience is crucial, and we are continuously exploring ways to enhance accessibility and connectivity. We’re pleased to inform you that a new bridge has been added to shorten the walk to the main part of the Estate, and another bridge is under construction. Additionally, we’re excited about the work Canary Wharf Group is doing in partnership with the Eden Project to increase biodiversity in the waterways, which will be directly accessible from Newfoundland. Regarding the restaurant and café on the first floor, we apologize for the inconvenience. We are actively working on securing a suitable tenant to open these spaces as soon as possible to provide more amenities for our residents. Your comments about the gym are noted, and we will review our equipment to ensure it meets the needs of our community. We aim to provide high-quality facilities and appreciate your input on where we can improve. We're really sorry for the various issues you have encountered in the building. These disruptions are regrettable, and while we sometimes need to instruct external contractors to resolve such matters, we are continuously working to improve our communication to keep residents updated. We are committed to enhancing our building management services and ensuring all Vertus + amenities function correctly. Thank you again for your valuable feedback. We strive to create a comfortable and enjoyable living experience for all our residents and appreciate your patience as we make these improvements. If you have any further concerns or suggestions, please don't hesitate to reach out to us directly.

Manager response

Hi Indie, Thanks so much for taking the time to leave us a review, we really appreciate it! We're so pleased the Front of House team are delivering exceptional service and you are loving the amazing Vertus + events put on our by fab Events team. We really appreciate your feedback so thank you once again.

Manager response

Hi Juan, Wow, what an incredibly positive review, this is so lovely to read and will be so appreciated by the Newfoundland team who work so hard to ensure our residents have the best experience with us. We're so happy to hear you're thrilled to call Newfoundland your home so thank you once again.