Vertus

Number of Developments

3

Ratings

4.49 Rating

Rating (based on 143 reviews)

Excellent

73.43%

Very Good

13.29%

Average

5.59%

Disappointing

5.59%

Very Poor

2.10%

Vertus is a part of the Canary Wharf Group – an integrated property development, investment and management group of companies. It is a build-to-rent operator, solely focused on rental properties in the Canary Wharf Estate.

Vertus apartments are ready to move into, offering residents a simple registration process, flexible tenancies and exclusive events. Service is of the highest quality and residents can customise their new home however they wish. The idea is to ‘lease it like you own it’.

Vertus developments

10 George Street, 8 Water Street and Newfoundland are all buildings managed by Vertus. They are all situated in Canary Wharf in a waterside location. 10 George Street completed in early 2020 and residents have access to a wide range of facilities on site, including a communal lounge and private dining room as well as exclusive access to a curated events programme in Club Vertus. Additionally, amenities include on-site management, high speed broadband and a 24/7 concierge service.

Canary Wharf’s first pet-friendly residential address, 8 Water Street completed in early winter 2020, the low-rise character makes it feel intimately connected to the water and gardens below. Residents have access to a wide range of exclusive lifestyle amenities including an expansive roof terrace – the largest outdoor space in the Vertus portfolio. Rising 58 storeys above the River Thames, Newfoundland is a new icon on the Canary Wharf estate, that launched in 2021, offering uninterrupted views eastwards over Canary Wharf and Docklands or westwards towards the City.

Vertus reviews

Are you a resident at a Vertus development? If yes, please write a review here to share your experience with others viewing the development. Similarly, if you can’t find a Vertus development listed on HomeViews, you can also submit a new listing here. Likewise, you can also read reviews of other developments to gain an understanding of residents’ experiences in similar properties.

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Developments

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Vertus reviews

Reviews

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Showing 143 reviews

You want perfect? Look no further!

Verified Resident
Verified Resident
Review Date Apr 2021

This development is above and beyond all others. The attention to detail in the apartments is fantastic, the facilities are more then you would ever expect and the team can’t do enough for you. I want to live here forever!

Please tell us what you like and dislike about this area:

The area feels so safe. The private security is so reassuring especially when walking my dog late at night. The transport links are fantastic and easily accessible from around the wharf. Lots of shops to choose from and so many big open spaces.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known other residents had been offered a parking space! I would of asked again because it doesn’t seem fair and you can’t expect residents to not talk and for that news to be known!

If there is one thing you would change about your flat or property what would it be:

Really hard…. probably the fact that you have to go down to the ground floor to collect your Deliveroo! Not ideal when you’re really hungover and don’t want to see anyone!

5
Facilities
5
Design
5
Location
4
Value
5
Management
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Manager Response

Dear Hannah,

We are so happy to hear that you love your apartment and the location of 8 Water Street as well as the building facilities on offer. At Vertus, customer service is our top priority and we are so grateful for your feedback. If there is anything else we can do to help, please let us know.

Luxury, top notch service, excellent

Excellent and luxurious building. One of the first to move in to this new building – excellent vision for what top quality luxury service looks like. The concierge team is terrific! The support and sales team are great and host excellent events. The lounge is top notch, gym is more than sufficient with new equipment and personal training if needed. So happy about choosing this building.

If you work in Canary Wharf, this is a no brained. True luxury a few minutes from work!

Please tell us what you like and dislike about this area:

Excellent property, amenities and support. Excellent lounge with free coffee. Events organized by property manager. Concierge is 24 hours and top notch service. Building amenities are awesome.

Would be absolutely terrific once neighborhood is completely done and all retail stores etc open, but this building itself is excellent. No complaints whatsoever!

Furniture package is fresh, mid century modern and appliances are great!

Please share one thing (or more) which you wish you had known before you moved in:

Free coffee, and Bathroom floor heating in all apartments (lovely lux touch)

If there is one thing you would change about your flat or property what would it be:

New neighborhood and a new Royal Mail can’t find building, so deliveries and Uber pick up has been a bit challenging, but this is expected in a new neighborhood. Nothing the building can control.

5
Facilities
5
Design
4
Location
5
Value
5
Management
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Very Happy Tenants

10 George Street is in the newer residential district of Canary Wharf, Wood Wharf. Having never ventured across the bridge prior to visiting the development, we were extremely pleased to find such a well kept district with plenty of green spaces within such a short distance of the main office complexes.

Despite the ongoing construction, noise nor inconvenience has never been an issue with the landlords ensuring that residents remain undisturbed. As someone who often works overnight and into the morning, this is particularly appreciated as catching up on sleep is never a problem.

The facilities within the building and the concierge team are exceptional. The latter are always on hand 24/7 and can never do enough to assist regardless of the request or the time submitted. Although we do not make much use of the common spaces, the gym and lounge/bar/terrace/entertaining spaces are wonderful all the same.

Being fully furnished, the properties require minimal effort to move in and this made the development even more appealing. Especially with the high quality of furnishing and fittings used. Additionally, with extremely easy access to cleaners and dry cleaning facilities it was very easy to organise everything we needed to when setting up our rental.

Overall, we couldn’t be happier with our decision to move in. For us, we replaced expensive hotel stays which often were unable to accommodate our ever changing schedules with a well priced, always available place to base ourselves from when in London. It has absolutely been the best decision for us and we hope to remain tenants for many years ahead.

Please tell us what you like and dislike about this area:

We are drawn to Canary Wharf for work reasons, being ideally situated in close proximity to the various key Docklands Data Centres.

Although the estate is known for its office skyscrapers and business facilities, it is a diverse and immaculately kept private complex with a vast array of social spaces and activities also.

It truly is a hidden gem and a part of London which we are proud to have discovered many years ago.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is an issue and the landlords are dealing with this via the use of traffic wardens from a third party. Although this is a positive as it prevents the abuse of the various temporary stopping spaces, it can now make unloading/loading an issue as the wardens can at times be slightly overzealous when dealing with people who are genuinely loading only.

How has the building management responded to any problems or issues you have raised:

We have had minimal issues however any raised have been dealt with quickly and effectively.

5
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  10 George Street, E14
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The building doesn’t meet fire code, security is selective about only enforcing policies on dogs and the rules change regularly without prior notification.

An hour after a meeting with the fire-department and building management where the five problems were acknowledged and stated that they would be corrected, they announced they would close down the garden and came and padlocked the garden which serves are our fire exit, they also blocked the second exit to our building, but after extensive discussion with security, the night security manager came in the building and asked them to move the obstruction at 2am.

I. We as residents have not been provided with the fire safety procedures in contract, subsequent documents or through the Versus application and when asked to staff they are unaware of where we can get this?

II. There should be at least two escape routes from all parts of the premises, but only one stairwell is in the building at 8 Water street?

III. Where are the water-based extinguishers that are required for every 200m2 of floor space, with a minimum of two extinguishers per floor?

IV. Why is the safe smoking policy not in place as they need to be in designated smoking areas and prohibited elsewhere. The display of suitable signs throughout the premises informing people of the smoking policy and the locations where smoking is permitted is not in place.

V. No fire evacuation drill has been carried out building wide in the last six months as described.

These are all requirements for all sleeping accommodations as per the government document 422192/9281.

The issues are many more than just the fire codes as someone was duping chicken in bags in the yard, which could be harmful to the dogs. Over 12 chickens were found to my knowledge but when asked to examine the CCTV, management stated that they didn’t find anything despite some of them being dropped right under cameras.

A resident through the pandemic also leased out her apartment causing parties of 50 plus throughout the night, of which management stated that they couldn’t do anything about it as it was a civil matter, so large numbers of non-residents were coming in and out of the building and it was reported by many to be a brothel that was advertised on only fans.

The number of drug deals that goes on next door at one park drive, normally in the middle of the night cars going well over the speed limit and illegally parking with their radios on. When we spoke to the security duty manager, and his subordinate, they said they couldn’t do anything about this and that we have to call police. This despite all the signs and warnings that cars and people can be banned for behaviour of the such.

The management of the building makes announcements on Friday evenings, right before she signs off for the weekend and doesn’t alert or prepare her staff. So many times her staff is reading about rule changes from announcements sent to residents on our phones. They are not attentive to dialogue or compromises.

Further, she has shown up to my door unannounced, which distresses my dog (remember the neighbours complaints are about dogs barking and sends e-mails about my personal email to my professional e-mail address. Her e-mail included the health status of a fellow resident (which was probably not something they wanted disclose) and included threats to my lease despite it being an inquiry into the other side of the story.

Packages received by the building were lost before distributed, each shift says to talk to the next shift and when you open a ticket, you don’t get a response.

When people started stealing the coffee mugs, instead of addressing the issue of the thefts, they just didn’t provide mugs any longer. When I inquired regarding this they stated “I believe that all the cups are in the dishwasher, ask the concierge to get them out.” When we asked the concierge, they said, we only have one mug for residents but we can let you borrow one from the staff room. This was in front of a friend that was inquiring about moving into the building, needlessly, he cancelled his tour after this experience (and these stories).

Please tell us what you like and dislike about this area:

The building doesn’t meet fire code, security is selective about only enforcing policies on dogs and the rules change regularly without prior notification.

Please share one thing (or more) which you wish you had known before you moved in:

This could be a great building if they could get competent management and if they could meet fire code.

How has the building management responded to any problems or issues you have raised:

poorly if we even get a response at all, they have further threatened my lease by email when they hadn’t investigated the issue.

1
Facilities
1
Design
5
Location
1
Value
1
Management
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Perfect place to WFH without going insane

We popped into Vertus initially out of curiosity and after a tour with Pierre, we were sold and moved in almost immediately. He made the process of moving in incredibly smooth and was brilliant at accommodating our needs and focussing on our priorities. Not your typical estate agent!!

10 George street combines the best elements of a hotel, a WeWork and a home to create a great environment perfect for working and living. Other tenants are friendly but there is plenty enough space in the communal areas to have privacy as well. The one bedroom flats are spacious and the furniture is well designed and practical.

There are storage cages in the basement (clean, bright and secure) which helps us to keep clutter to a minimum but also hang on to bulky items that we want to access regularly like records, tools and suitcases. They are cheaper and much nicer than an off site storage unit somewhere.

There is also a wine self-serve machine which is great when you don’t want to go out to a pub/bar but just fancy a glass in a slightly different environment to end the day.

We are so glad we decided to move in and can see ourselves being here longer than any of our previous flats.

Please tell us what you like and dislike about this area:

Super close to Waitrose as well as great food places like Ippudo for ramen and Ole and Steen. Surrounding area still somewhat under construction but waterfront is beautiful and security/staff friendly and happy to welcome residents into a previously commercial area.

Please share one thing (or more) which you wish you had known before you moved in:

Some people are put off by the construction but if you face the construction you also get to look over the lock which opens daily to let boats come in and out of the Thames which is a unique and interesting view.

If there is one thing you would change about your flat or property what would it be:

Alongside the free tea and coffee (great to get out of the flat and meet neighbours downstairs), some biscuits would be nice 😉

5
Facilities
5
Design
5
Location
4
Value
5
Management
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