An hour after a meeting with the fire-department and building management where the five problems were acknowledged and stated that they would be corrected, they announced they would close down the garden and came and padlocked the garden which serves are our fire exit, they also blocked the second exit to our building, but after extensive discussion with security, the night security manager came in the building and asked them to move the obstruction at 2am.
I. We as residents have not been provided with the fire safety procedures in contract, subsequent documents or through the Versus application and when asked to staff they are unaware of where we can get this?
II. There should be at least two escape routes from all parts of the premises, but only one stairwell is in the building at 8 Water street?
III. Where are the water-based extinguishers that are required for every 200m2 of floor space, with a minimum of two extinguishers per floor?
IV. Why is the safe smoking policy not in place as they need to be in designated smoking areas and prohibited elsewhere. The display of suitable signs throughout the premises informing people of the smoking policy and the locations where smoking is permitted is not in place.
V. No fire evacuation drill has been carried out building wide in the last six months as described.
These are all requirements for all sleeping accommodations as per the government document 422192/9281.
The issues are many more than just the fire codes as someone was duping chicken in bags in the yard, which could be harmful to the dogs. Over 12 chickens were found to my knowledge but when asked to examine the CCTV, management stated that they didn’t find anything despite some of them being dropped right under cameras.
A resident through the pandemic also leased out her apartment causing parties of 50 plus throughout the night, of which management stated that they couldn’t do anything about it as it was a civil matter, so large numbers of non-residents were coming in and out of the building and it was reported by many to be a brothel that was advertised on only fans.
The number of drug deals that goes on next door at one park drive, normally in the middle of the night cars going well over the speed limit and illegally parking with their radios on. When we spoke to the security duty manager, and his subordinate, they said they couldn’t do anything about this and that we have to call police. This despite all the signs and warnings that cars and people can be banned for behaviour of the such.
The management of the building makes announcements on Friday evenings, right before she signs off for the weekend and doesn’t alert or prepare her staff. So many times her staff is reading about rule changes from announcements sent to residents on our phones. They are not attentive to dialogue or compromises.
Further, she has shown up to my door unannounced, which distresses my dog (remember the neighbours complaints are about dogs barking and sends e-mails about my personal email to my professional e-mail address. Her e-mail included the health status of a fellow resident (which was probably not something they wanted disclose) and included threats to my lease despite it being an inquiry into the other side of the story.
Packages received by the building were lost before distributed, each shift says to talk to the next shift and when you open a ticket, you don’t get a response.
When people started stealing the coffee mugs, instead of addressing the issue of the thefts, they just didn’t provide mugs any longer. When I inquired regarding this they stated “I believe that all the cups are in the dishwasher, ask the concierge to get them out.” When we asked the concierge, they said, we only have one mug for residents but we can let you borrow one from the staff room. This was in front of a friend that was inquiring about moving into the building, needlessly, he cancelled his tour after this experience (and these stories).
Please tell us what you like and dislike about this area:
The building doesn’t meet fire code, security is selective about only enforcing policies on dogs and the rules change regularly without prior notification.
Please share one thing (or more) which you wish you had known before you moved in:
This could be a great building if they could get competent management and if they could meet fire code.
How has the building management responded to any problems or issues you have raised:
poorly if we even get a response at all, they have further threatened my lease by email when they hadn’t investigated the issue.