Manager response

Hello Alice, Thank you so much for taking the time to share your feedback.  We’re delighted to hear that the development is meeting your needs and that the building’s upkeep, design and communal spaces are contributing positively to your experience. It’s also wonderful to know that our front desk and onsite teams have made a warm, helpful impression -  we’ll be sure to pass on your kind words. Thank you as well for highlighting that receiving the welcome pack ahead of the move-in date would have been helpful. That’s really valuable insight, and we’ll look into how we can improve our pre‑arrival communication to make future moves even smoother. We truly appreciate your recommendation. 

Manager response

Hello Mark, Thank you so much for taking the time to share your experience. We’re thrilled to hear how much you’re enjoying the building, from the welcoming atmosphere and beautifully maintained spaces to the lounge and first‑class gym facilities. Creating a home that feels warm and comfortable  is incredibly important to us, so it’s wonderful to know these features are making a real difference to your day‑to‑day living. It’s also great to hear you’re enjoying the wider area - feeling safe, well‑connected and close to the things you love is exactly what we hope our residents experience.  We’re sorry you experienced an issue with the hot water, and we truly appreciate your patience. We’re delighted that the concierge team were able to support you quickly and effectively - your feedback will mean a lot to them. Thank you again for your recommendation and we’re so pleased you love living here!

Manager response

Hello Dream, Thank you for taking the time to share your feedback - we really appreciate your balanced and honest comments. We’re pleased to hear that you like the overall design of the building and that you’re enjoying the brand-new facilities. As a newly delivered building, we understand there can be details in everyday use areas that take time to refine and your feedback is helpful as we continue to make improvements. It’s also reassuring to know you feel the management team is doing their best to keep on top of things during this early stage. It’s great to hear that you’re enjoying the area, particularly the sense of security and the range of nearby amenities. We appreciate your patience with the ongoing construction activity around the neighbourhood. We’re glad to hear that any issues raised so far have been handled promptly by the building management team, and we’ll continue to work hard to maintain that pace as the building settles. Thank you again for sharing your experience. Your feedback is invaluable in helping us improve the service we provide.

Manager response

Hello Zouqi, Thank you so much for taking the time to share such thoughtful and detailed feedback.  We’re really pleased to hear how much you’re enjoying the modern design of the building and that the facilities, from the gym and social spaces to the karaoke room and coffee machine, have made a positive difference to your day-to-day living. It’s especially lovely to hear that the community has exceeded your expectations and helped you feel at home so quickly. We also really appreciate your honest comments around the lighting and nearby construction. Feedback like this is incredibly helpful and allows us to keep improving wherever we can. It’s great to know the convenience of the local area, transport links and nearby amenities has worked so well for you and we’re delighted that our building management team has been able to support you promptly and effectively. Thank you again for recommending us - we’re so glad to hear you’re enjoying living here and we hope you continue to feel happy and settled in your home!

Manager response

Hello Silvia, Thank you so much for taking the time to share your lovely feedback. It’s wonderful to hear how much you’re enjoying Newfoundland, from the modern design to the quality of the interiors and layout. We’re also really pleased that our management team has been able to support you quickly and professionally whenever anything has come up. It’s great to know that the wider Canary Wharf area has been such a good fit for your lifestyle too with all the restaurants, shops, supermarkets and transport links, it really does make day-to-day living incredibly convenient. Thank you again for the recommendation and for being part of the community.