Coppermaker Square, E20

The pool and gym areas are amazing. The development is quiet, you can’t hear anything when you’re in your flat unless someone is having a party in a flat near yours and they have their balcony door open.

The staff on reception are friendly and I’ve never had any issues that haven’t been solved very quickly.

It’s expensive, but if you can afford it, it’s absolutely worth it.

Please tell us what you like and dislike about this area:

The amount of shops and restaurants is unreal as you are a 1 minute walk from one of the biggest shopping centres in the country. It would be nice if there were a few more bars in the area. The only downside of this is that it can be extremely busy, especially when there’s a West Ham game.

Please share one thing (or more) which you wish you had known before you moved in:

The thing you won’t get from a viewing is that despite the attempts to create a community vibe, this is still lacking in my opinion. The events are exclusive to residents. Some like that, but I live by myself and can’t see a reason why you can’t bring a friend/partner to these events so long as you let them know they’re coming. I’m paying just as much as a couple in a 1 bed flat but if there’s an event that I wanted to invite a partner to, that’s generally not accepted.

Most people keep themselves to themselves. Fair enough, but don’t expect massive gatherings or parties with all the residents. I don’t fault the management for this, it’s just the way people are in these buildings.

How has the building management responded to any problems or issues you have raised:

I had an issue with my door that was sorted within a few days, it wasn’t urgent so I was happy with the response time.

Please tell us what you like and dislike about this area:

The area is great, you have the balance of greenery with the park and then the business and convenience of the shopping centre.

Please share one thing (or more) which you wish you had known before you moved in:

I think everything was pretty clear to us when we moved in.

How has the building management responded to any problems or issues you have raised:

Yes, anything we have had maintenance wise has been handled promptly and effectively.

The cleanliness and tidiness of the area contribute to a positive living environment. However, a potential improvement could be the addition of an indoor basketball or badminton court to enhance recreational options for residents. This addition would cater to residents with active lifestyles and foster a sense of community.

Addressing security concerns, it would be beneficial to install a gate in the public area next to M&S. This measure would not only enhance security but also provide residents with a greater sense of privacy and exclusivity.

In conclusion, while the current living conditions are excellent, these suggested enhancements could further elevate the overall quality of life in our community.

Please tell us what you like and dislike about this area:

good – great location, very close to a tube station, many shops and supermarkets nearby.
bad – never can connect the mobile phone network in the resident area and people smoking and vaping in the area next to M&S.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had been informed about the security and privacy measures in place before moving here. Understanding these aspects beforehand would have allowed me to better appreciate and navigate my living experience.

How has the building management responded to any problems or issues you have raised:

Building management impresses with quick and professional responses to my concerns. Their timely resolution of issues showcases a commitment to resident satisfaction, making the living experience exceptionally smooth and hassle-free.

One thing that definitely stands out: leasing communications. Our process was smooth and crystal clear from the beginning, thanks to Melina and her team.

Please tell us what you like and dislike about this area:

good: 1) 10 meters from one of the largest shopping malls and transport hubs 2) walking distance to parks, sports facilities, several universities and West Ham stadium
bad: no parking nearby and prepare for crowds on weekends and matchdays

Please share one thing (or more) which you wish you had known before you moved in:

One very important thing that I wanted to know before: fixed payments for heating that are not connected to your usage – 60 pounds per month for two persons. I moved in march 2023 and as of December 2023 it is not fixed and no date was provided.

How has the building management responded to any problems or issues you have raised:

I asked two things. First about electric problems. I could say only good things about the results and the responsible persons: Ciprian and Paul.
The second is fixing the problem with fixed payments. For this one, no one helped me.

Please tell us what you like and dislike about this area:

One of the biggest shopping malls in London is a 2 min walk from the building. Lots of cafes and restaurants (though their quality is lower compared to the city centre, still you can find something nice). A large park is a 7-min walk.

Please share one thing (or more) which you wish you had known before you moved in:

There are loads of people in the street and the shopping mall, especially during weekends

How has the building management responded to any problems or issues you have raised:

They respond to them positively, but not promptly.

Please tell us what you like and dislike about this area:

Wonderful access to the tube and food shopping. We can also enjoy community events in the Westfield shopping mall.

Please share one thing (or more) which you wish you had known before you moved in:

No direct access from and to the taxi. No night access for loading bay.

How has the building management responded to any problems or issues you have raised:

Very quick and professional. It is nice to receive quick response each time.

Please tell us what you like and dislike about this area:

Very convenient for shopping. Just a few minutes walk to Westfield and nearby universities. Strong transport links.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing much. Everything is pretty good here. I Love CopperMaker Square.

How has the building management responded to any problems or issues you have raised:

The maintenance team is quite helpful. They responded to my request quickly and solved the problem in the following days. I would like to express my special thanks to Paul Osullivan from the maintenance team. Thank you so much for your help for the whole process.

All of the different amenities are well designed. While I would have loved for the pool to be 24/7 I can understand that safety concerns dont allow for it. Everything else is top notch. As the time goes by, I do plan on updating my review if needed.

Please tell us what you like and dislike about this area:

Its early days, but so far i am absolutely thrilled to be living here. Good building, good layout, good amenities.

Please share one thing (or more) which you wish you had known before you moved in:

A bigger van will mean a longer walk to the Bussell building

How has the building management responded to any problems or issues you have raised:

Extremely fast and efficient. I had a couple of small issues, and they were resolved within a day.

Please tell us what you like and dislike about this area:

Location is so perfect ! Just few Minutes from the shopping mall, bus station and the tube which connects you to most areas.

Please share one thing (or more) which you wish you had known before you moved in:

I wish i had known that everything is done online. Its a good and a bad thing at the same time.. sometimes you just want to raise the issue to reception and they deal with it instead of adding the request on the application.

How has the building management responded to any problems or issues you have raised:

Katiya the manageress was very welcoming & willing to listen and has helped alot with an issue we faced when we first moved in, she did her very best and handeled the situation very professionaly the problem was solved at the time . Paul Ossullivan from maintenance team was on time and did the repairs without any delays very friendly and professional too. Riyan from the leasing team is the best, he was very patient answered all questions, gave us a tour and helped us with the process of choosing the place.

Please tell us what you like and dislike about this area:

We live a walk away from Westfield so everything I need os at my disposal, great location with amazing transport links too. Our street is private and have a lot of green space for residents only which is a luxury in london, I don’t drive a car but the building has its own parking spaces for residents underground that’s also linked to Westfield. We have bin disposals on each floor and if we have larger waste we have bin storage room on the basement floor as well which comes in handy when moving in. There is little construction noise which is unavoidable in a busy city but the windows are sound proof so that fixes that.

Please share one thing (or more) which you wish you had known before you moved in:

After two months, I still have some challenges with the bills, so I wish I had known that I needed to find my own bills company and figure all the paperwork out beforehand to have a smoother ride however this is more of a reflection of me rather than the development.

How has the building management responded to any problems or issues you have raised:

I had a small issue with the closet door becoming unhinged, Paul U’Sullivan responded quickly and was able to fix the issue within 5 minutes, what I thought would take maybe an hour, my pet dog loved him too so that’s an extra bonus