Coppermaker Square, E20

Manager response

Dear Andy, thank you so much for taking the time to share your feedback. We're really pleased to hear that your ensuite shower issue was resolved quickly and efficiently. Paul will be delighted to know his polite, friendly, and professional service made such a positive impression. It's great to hear you're enjoying the local area too, the transport links, nearby cafe and shops, and the quiet surroundings are all things we love about the neighbourhood as well. We're also glad that our management team has been able to respond promptly and keep you updated whenever you've raised an issue. That's exactly the experience we aim to provide. And it's wonderful to know there were no surprises when you moved in, that kind of peace of mind matters. Thanks again for your kind words and for rating all aspects of your experience so highly. We really appreciate it. Kind regards The Coppermaker Square Team.

Manager response

Dear Vuhar, thank you very much for taking the time to share such detailed and thoughtful feedback about your experience at Coppermaker Square. We’re delighted to hear that you enjoyed the modern design, high-quality finishes, and the amenities during your time with us. It’s especially great to know that the gym, shared spaces, and co-working areas added value to your day-to-day living. We also appreciate your balanced comments regarding management. While we’re pleased that issues were generally resolved promptly, particularly urgent ones, we take your point about occasional follow-ups being needed, and we will continue working to improve consistency in our response times. It’s wonderful to hear that you found the local area convenient and well-connected. We understand that its vibrancy can also mean busier periods, and we appreciate your perspective on this. Thank you again for your feedback. It was a pleasure having you as part of the community, and we wish you all the very best in your next home. Kind regards, The Coppermaker Square Team.

Manager response

Dear Emma, thank you so much for your wonderful and detailed review. We’re absolutely delighted to hear how much you’ve enjoyed your time at Coppermaker Square over the past 2.5 years. It’s especially lovely to know that the facilities, and the community, including the dog-friendly environment have made such a positive impact on your experience. A special thank you for your kind words about Joanna. She truly goes above and beyond for our residents, and we’ll be sure to share your feedback with her and the wider team. We’re also thrilled to hear that the concierge and maintenance teams have consistently provided great service. Wishing you all the very best as you prepare for your new arrival, such an exciting time. We’re glad we could help make this journey a little easier for you. Thank you again for your recommendation, and for being such a valued part of the Coppermaker Square community. Best regards, The Coppermaker Square Team.

Manager response

Dear Adam, thank you so much for your wonderful and detailed feedback! We’re delighted to hear how much you’re enjoying the development, especially the pool and spa, it’s great to know it’s become your favourite place to relax and unwind. Your kind words about the team truly mean a lot. We’re so pleased that you’ve found everyone professional, welcoming, and quick to assist - that’s exactly the experience we aim to deliver every day. It’s also fantastic to hear that your move-in process and ongoing maintenance support have been smooth and efficient. We appreciate your honest note about the move-in experience, and we’re glad the team could support you with the unloading bay when it mattered. Best regards, The Coppermaker Square Team.

Manager response

Thank you for taking the time to share your detailed feedback. We’re delighted to hear that you’re enjoying the cleanliness of the building, the convenient facilities, and the connected underground access especially during the wetter months. It’s also great to know that our team, particularly Paul, has been able to assist you promptly and effectively. We take pride in providing timely and helpful support, so your comments are truly appreciated. We also value your constructive feedback regarding access to the building at night and the washing machine functionality. Your insights help us identify areas where we can continue to improve the resident experience. Thank you again for your review and for being a valued member of the community. Best regards, The Coppermaker Square Team.