Coppermaker Square, E20

Please tell us about the good and bad aspects of living in your local area:

Good aspects: Great location, Great Facilities, Generally friendly staff (Koldo is very kind, always doing his work professionally, and always helpful, put a friendly face whenever we see him and asked us to fill in this review), In-House Maintenance Team Bad aspects: No parking available unless you are blue badge holder, some staff seemed to be not trained properly especially security. They need to be more professional and respectful towards the residents.

How has the building management responded to any problems or issues you have raised:

Most of the time raised pretty quickly. Hopefully this continues.

Please share one thing (or more) which you wish you had known before you moved in:

About the parking. I was told there’s parking available for additional fee but in reality ended up only for blue badge holders.

Please tell us about the good and bad aspects of living in your local area:

Koldo is very nice and helpful he always help me with door open make capocino for me. Karim manager and his staff its very nice snd helpful for rverythink special for mee he done change the matrace for my.son. I am grateful to.know Karim . Very lovely.

How has the building management responded to any problems or issues you have raised:

Karim manager and his staff its very nice snd helpful for rverythink special for mee he done change the matrace for my.son. I am grateful to.know Karim . Very lovely.

Please share one thing (or more) which you wish you had known before you moved in:

Veru good. I like here to be because everythink its easy around shops trainstation and great peole around here.

Please tell us about the good and bad aspects of living in your local area:

High quality of living atmosphere. Shops and restaurant are around, walking distance to the Elizebeth park

How has the building management responded to any problems or issues you have raised:

Really good service. Paul solved the bathtub blocking issues and showed me how the ac system worked. Professional and friendly.

Please share one thing (or more) which you wish you had known before you moved in:

There is well maintained swimming pool and gym in the main building.

Please tell us about the good and bad aspects of living in your local area:

The local area is generally nice and convenient, with many shops, cafes and transport links nearby. However, there are not too many affordable places, and some restaurants or local options can feel quite expensive. The street is usually manageable, although traffic and noise can sometimes be annoying.

How has the building management responded to any problems or issues you have raised:

Building management usually processes maintenance requests quite quickly, which I appreciate. I would especially like to mention Paul from the maintenance team, who was extremely kind and helpful. His one visit was more effective than several previous visits from other team members. He promptly repaired the armchair that came with the apartment, explained the full air flow system, fixed the dust issue, and also gave useful advice about the oven.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that water outages and WiFi being unstable could be an issue in the building. This month, the whole complex was left completely without water around five times, sometimes continuously for a few days. This has been very inconvenient and stressful, especially because water is such a basic necessity.

Please tell us about the good and bad aspects of living in your local area:

The development is very close to Westfield, with many shops available. The area is very busy though, and there have been security concerns in the development due to the close proximity to the mall.

How has the building management responded to any problems or issues you have raised:

Management consistently ignores complaints and maintenance requests. In our case, our emails were ignored for over three months, leaving me and my asthmatic partner living in a flat without proper ventilation, with no reasonable explanation or evidence provided for the delay. Overall, both the maintenance and management teams have been neglectful, unresponsive, and unreliable.

Please share one thing (or more) which you wish you had known before you moved in:

These is no sound structure of management and tenant’s needs and rights are not respected.