Coppermaker Square, E20

Please tell us about the good and bad aspects of living in your local area:

We have lived here for 2.5 years now and absolutely love living at Coopermaker Square. The buildings are luxury and there is no other development in the area that competes on the quality and being dog friendly. We have a lab who is loved by the entire management team (especially Joanna who is amazing) and he loves the garden space which most developments do not have. Only improvement would be access to parking downstairs for non-disabled badge owners! The location is excellent, close to Westfield, east village, Olympic park, a huge amount of green walks and restaurants to choose from. We wouldn’t want to live anywhere else. Maintenance team are excellent whenever you have a problem and Joanna in the management team is always so helpful.

How has the building management responded to any problems or issues you have raised:

Yes, they are brilliant and always sort out problems within a few days. Very friendly!

Please share one thing (or more) which you wish you had known before you moved in:

We wish the parking was available for residents - we would happily pay a few hundred extra for this!

Please tell us about the good and bad aspects of living in your local area:

A very clean environment with regular cleaning by employees.The floor where I live also has a pathway for directly disposing of garbage, without the need to take the garbage to a designated disposal location.

How has the building management responded to any problems or issues you have raised:

Almost all issues can be communicated with the apartment via email, and their response seems quite timely to me. For example, recently I set up a request for facility maintenance at noon, and Paul came to help me solve the problem in the afternoon.

Please share one thing (or more) which you wish you had known before you moved in:

The washing machine that comes with the apartment, although claimed to have a drying function, cannot actually dry clothes. So you may need to make some extra preparations for drying clothes.

Please tell us about the good and bad aspects of living in your local area:

The area isn’t bad and it’s only going to get better. Living here is a great experience one that is full of privileges.

How has the building management responded to any problems or issues you have raised:

Yes many times all of their maintenance team are very friendly and very helpful and very prompt in their work. In my most recent case it would be with Paul.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing to be said here everything is very advertised in regards to what you will receive

Please tell us about the good and bad aspects of living in your local area:

I really like the overall area and accessibility to the shops. The tram station is just a few minutes away.

How has the building management responded to any problems or issues you have raised:

Paul from the maintenance team did a quick and fantastic job. Really appreciate his efforts and friendly attitude.

Please share one thing (or more) which you wish you had known before you moved in:

A list of places for shopping. I wish I had known a bit more about how the building facilities are booked and used, as well as the typical response times for maintenance requests. It also would have been helpful to understand the building’s communication channels and community guidelines earlier. Overall, though, the move-in process and experience have been smooth.

Please tell us about the good and bad aspects of living in your local area:

The development is well located with reasonable access to local amenities. The immediate surroundings of the building itself, however, let things down. Communal outdoor areas are poorly maintained, with drainage issues causing regular flooding on pathways and green spaces that are largely unusable.

How has the building management responded to any problems or issues you have raised:

Maintenance requests were regularly mishandled. Scheduled appointments were missed, responses were slow, and we were rarely kept informed without having to chase. Most seriously, someone attempted to enter the apartment unannounced with no outstanding maintenance request or prior notice. When raised as a formal concern, this was dismissed with a vague explanation that they had picked up the wrong keys. For a private residence, this was completely unacceptable and was not treated with the seriousness it warranted.

Please share one thing (or more) which you wish you had known before you moved in:

The gap between what is advertised and the reality of day-to-day management. Facilities are not reliably maintained and getting issues resolved takes significant personal effort with little support from the team.