Bale & Anchor, SE13

Manager response

Dear Rose, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. Including Emma and Daniel who were especially delighted by your most kind note directed to them. Your review truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor and as member of our treasured residential community! Thank you!

Manager response

Dear former resident, We are sorry that you were discontent with some of the services supplied at B&A. However, please be assured that the addressed points have been duly noted and the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. All our residents are duly informed of all in-house services and operating protocols established at Bale & Anchor. Beyond that, we are always available to clarify on any queries that our existent residents, or indeed putative (pre-tenancy) residents, present to us. In fact, it our great pleasure and duty to do so. Additionally, all our residents receive a fully elaborated and comprehensive Welcome Pack as part of our residents onboarding process where all our operating service delivery processes are stated. We have an elaborate and rather efficient communicating system with all our residents via different available channels and CRM tools and we have no record of related complaints. Despite that, we assure all our residents that we do re-assess team and services efficiency output periodically as a systematic operating practice, and will keep working to consistently improve systems and processes that benefit our residents' service experience at Bale & Anchor. The internal communal Door/area you mentioned has been set as such per original design to ensure that no unauthorised access into the residential and amenities' areas take place. Our residents safety and security are at the top of our priorities and we are sorry that you have interpreted such structural design in different manner. Wishing you all the best! Thank you.

Manager response

Dear resident, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! With kind regards,

Manager response

Dear Danielle, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! We apologise for and are sorry for the sub-standard experience you have had with third-party agency. However, be assured that overall lettings end-to-end process is now fully delivered in-house by Bale & Anchor Team. This will ensure a high-level integrated service experience delivered directly in-house. We understand the comment regards on-site parking facilities, but we think it helpful from us to mention that surrounding parking facilities available (for instance Tesco's about 2 minutes walk from Bale & Anchor), although at a cost, and are offered at considerable competitive prices. Thank you. With kind regards,

Manager response

Dear Ms Atanasova, Thank you for taking the time to write a review. Please be assured that the addressed points have been duly noted and that the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. We apologise for any related information potentially not passed on to you by lapse during your tenancy onboarding process, but the Bale & Anchor estate is a brand new development, and that Bale House where the fantastic amenities you kindly mentioned are located, is due to launch in spring 2024, and hence why the said amenities are currently not accessible. We can, however, assure you that Bale House will launch within a matter of weeks now and all our residents will have the opportunity to experience our excellent and vibrant amenities along with the overall high-level services that will be on offer. We took note of your discontent relating to our keys' issuance policy but please be certain that the key handling prescribed process in place is reliable and consistent, and that it is as such with our residents best interest at the core of such policy, namely, with regard to their homes security. We would like to reiterate that we offer 24/7 onsite concierge service and our residents can leave their keys with our FOH team at residents discretion for safe keeping, and keys can be collected by other parties as and when specifically instructed by our residents, accordingly. Your kind note regards our colleagues/staff members is also most appreciated and we thank you for this as it is most motivating for our team to continue working toward improving consistently towards offering the best service experiences to our residents. We hope the above is helpful but please do reach out to me at Bale & Anchor Management office to discuss further should you find it necessary. Thank you.