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Ranked 1st out of 15 in Borough of Lewisham
By Legal & General & urbanbubble
4.36
Bale & Anchor is a BTR development situated in Lewisham, with studio, 1, 2 or 3 bedroom apartments available to rent. Bale & Anchor is ideally placed to put you right in the thick of central London within minutes. Additionally, the National Rail and the DLR are on your doorstep for commuting. Residents can enjoy lounge areas, roof terraces and private dining spaces. By Spring 2024, even more amenities will be available, including access to Ampersand on the 34th and 35th floor in Bale House with panoramic views over London and beyond. Residents also benefit from choosing between a quality furniture package or an unfurnished apartment.
Facilities
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Gym
Library
Lounge
Onsite maintenance
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Wifi included
24hr onsite management
Cinema room
Communal gardens
Concierge
Coworking spaces
Ranked 1st out of 15 in Borough of Lewisham
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17 total reviews
Danielle F (Tenant)
Verified Resident
Mar 2024
Danielle F (Tenant)
Verified Resident
Mar 2024
Honestly, I've been super lucky - as soon as I moved in, I've had a really good experience. The one bed is spacious, comes with a great furniture package, and is really everything I need to live comfortably. If there is ever an issue, I've always been provided excellent service by the management team (Emma, Esther, Daniel, and Luke, to name a few). Geniuenly, nice people who really care about the role they play in making these apartments our homes. I recently went to an event they hosted and had a lot of fun meeting others in my building and having a good laugh. I am looking forward to more in the Summer, along with the opening of the additional facilities - which I'm super excited about. I'd say my only two qualms, which are not make-it-or-break- are guest parking (which I've mentioned) and the yellow wall in the bedroom (the color was an interesting design choice, but if that's it, then I think I'm pretty lucky - and technically, I can submit a request to paint it).
Manager response
Dear Danielle, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our community receive the greatest residential experiences in the market, and that those are delivered in professionally and differentiated manner. It is our great pleasure to have you at Bale & Anchor! We apologise for and are sorry for the sub-standard experience you have had with third-party agency. However, be assured that overall lettings end-to-end process is now fully delivered in-house by Bale & Anchor Team. This will ensure a high-level integrated service experience delivered directly in-house. We understand the comment regards on-site parking facilities, but we think it helpful from us to mention that surrounding parking facilities available (for instance Tesco's about 2 minutes walk from Bale & Anchor), although at a cost, and are offered at considerable competitive prices. Thank you. With kind regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Apr 2024
Ralitsa Atanasova (Tenant)
Verified Resident
Mar 2024
Ralitsa Atanasova (Tenant)
Verified Resident
Mar 2024
Upon closer inspection, it's evident that some of the finishes are subpar, with paints chipping and floors already showing signs of wear and tear. Despite promises of on-site maintenance, the reality falls short, with delays in repairs and a frustrating lack of responsiveness. The gym and other amenities, which were a major factor in my decision to choose this property, are still not operational, and the management's refusal to adjust rent for the months without access is disappointing. One significant inconvenience is the limited access to the building, with only one front door accessible, necessitating trips downstairs for guests and deliveries. Moreover, the inability to provide additional sets of keys is particularly vexing, especially for pet owners relying on sitters or walkers, as coordinating key handoffs with the concierge proves unreliable. On a positive note, the staff members are courteous and accommodating, offering hope that some of these issues will eventually be resolved. However, it's evident that the current rental price does not align with the quality of the property and its amenities. Overall, while Development Bale&anchor shows promise, there are significant improvements needed to justify its price tag and meet residents' expectations.
Manager response
Dear Ms Atanasova, Thank you for taking the time to write a review. Please be assured that the addressed points have been duly noted and that the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential communities expect from us. We apologise for any related information potentially not passed on to you by lapse during your tenancy onboarding process, but the Bale & Anchor estate is a brand new development, and that Bale House where the fantastic amenities you kindly mentioned are located, is due to launch in spring 2024, and hence why the said amenities are currently not accessible. We can, however, assure you that Bale House will launch within a matter of weeks now and all our residents will have the opportunity to experience our excellent and vibrant amenities along with the overall high-level services that will be on offer. We took note of your discontent relating to our keys' issuance policy but please be certain that the key handling prescribed process in place is reliable and consistent, and that it is as such with our residents best interest at the core of such policy, namely, with regard to their homes security. We would like to reiterate that we offer 24/7 onsite concierge service and our residents can leave their keys with our FOH team at residents discretion for safe keeping, and keys can be collected by other parties as and when specifically instructed by our residents, accordingly. Your kind note regards our colleagues/staff members is also most appreciated and we thank you for this as it is most motivating for our team to continue working toward improving consistently towards offering the best service experiences to our residents. We hope the above is helpful but please do reach out to me at Bale & Anchor Management office to discuss further should you find it necessary. Thank you.
Posted by
Eduardo J. Meias, Community & Operations Manager
Mar 2024
Gwen (Tenant)
Mar 2024
Gwen (Tenant)
Mar 2024
The building is quite nice. As with most large developments, there were some difficulties moving in. The water hadn't been flushed so I had no hot water, the wifi wasn't connected, and some of the finishes were damaged at move-in. The tub had chip, and the vinyl had scuff marks. There was also a leak in the hallway. I've never had such responsive property management though. Daniel in particular has been a lifesaver at helping to resolve issues. The essential issues (wifi, water) were sorted the night I moved in. Everything else was tracked and communicated to me diligently. On the whole, I felt like the staff cared about the state of the flat and my experience in it, which isn't always the case.
Manager response
Dear Gwen, Thank you for taking the time to write the review and all your kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the positive experience you attest to have received at Bale and Anchor. Please be assured that the less positive addressed points have been duly noted and that the whole team at Bale & Anchor will keep working diligently to deliver the high standard of services and differentiated residential experiences that our residential community expect from us. Bale & Anchor is a brand new fantastic development, and although not expected, there may be occasional small reactive issues that need correcting, and again, please be assured that your raised points do further enable us to consistently improve our day-to-day service delivery operation. Please do reach out to me at will to discuss further if necessary. It is our great pleasure to have you at Bale & Anchor! Thank you. With kind regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Apr 2024
Luc (Tenant)
Verified Resident
Mar 2024
Luc (Tenant)
Verified Resident
Mar 2024
We were told Amenities would be ready by January and its almost April with no news yet. They went all in on the interior design of the development, but does not compensate the lack of quality. None of the issues we've had on our apartment were dealt with on a timely manner.
Manager response
Dear Luc, Thank you for taking time to write a review. We are deeply sorry that your experience at Bale & Anchor has not so far been what you have expected. Please be assured that the addressed points have been duly noted and that the whole team at Bale & Anchor will keep working diligently to improve where required and to deliver the highest standard of services and differentiated residential experiences that our residential communities expect from us. We also apologise for any potential miscommunication that may have occurred with you relating to full amenities launching. However, Bale House and therefore the related excellent and vibrant amenities that you kindly refer to, are set to launch in spring 2024 as per original projected plan. And we can confirm that this will take place very soon in due course. Bale & Anchor is a brand new fantastic development, and as such, although not expected there may be occasional small reactive issues to rectify and despite our best efforts, occasionally the required resolution may take a little more time than expected. Despite that, be assured that our team will always work to integrate comprehensive efforts with other involved parties to ensure that any potential service issues are as minimal and as little disruptive to our residents as possible. We hope the above is helpful and please do reach out to me at B&A management office to discuss further if necessary.
Posted by
Eduardo J. Meias, Community & Operations Manager
Mar 2024
Andrea D (Tenant)
Verified Resident
Mar 2024
Andrea D (Tenant)
Verified Resident
Mar 2024
My renting experience is great so far. I rented the apartment over seeing a video only and I was a bit concerned at first, but everything was very smooth right from the beginning and very professional. There are some minor maintenance issues, but the team is very helpful and fast in sorting them out. Having had bad experiences on the London rental market before, I am very happy with my choice.
Manager response
Dear Andrea, Thank you for taking the time to write the review and all you kind words. The whole team at Bale & Anchor are absolutely delighted and very much grateful to you for the wonderfully positive experience you attest to have received at Bale and Anchor. This truly reflects the service standards and high-level experiences we all at Bale & Anchor work and strive to deliver everyday to ensure our communities receive the greatest residential experiences in the market, and that those are delivered in professionally positive and differentiated manner. Thank you. Regards,
Posted by
Eduardo J. Meias, Community & Operations Manager
Mar 2024
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews