ARK Canary Wharf, E14

Manager response

Dear Ellea, Thank you for taking the time to share your feedback. It is truly appreciated by the entire team at ARK Canary Wharf. We are so pleased to hear that you enjoyed the design of the building and made good use of the shared spaces such as the gym, coworking areas and rooftop. It's especially rewarding to know that the team’s responsiveness and approachability stood out to you during your time with us. Your comments about the local area reflect what we also value about Canary Wharf — the combination of excellent transport links, quality dining, and calm, well-maintained surroundings. We're also grateful for your note about laundry availability on weekends and the value of joining social events early. These are helpful insights for future residents and something we continue to review and improve. Thank you again for your recommendation. Whether you are still with us or have moved on, we hope ARK Canary Wharf continues to be a positive part of your living experience. Warm regards,

Manager response

Dear AM, Thank you for your kind and detailed feedback. It is great to hear that you are enjoying the modern design of the building and making full use of the facilities, from the gym and pool to the cinema and café. We are especially pleased to know that the added touches such as the secure post room and regular room cleaning have made your living experience more comfortable and convenient. Your comments about the community and location are much appreciated. South Quay is a fantastic part of Canary Wharf and it is wonderful to hear that you feel safe, well-connected, and part of a welcoming environment. We understand your wish regarding pets and your note about occasional noise. While pet policies are in place to suit the current design of the building, we know how important these preferences can be and continue to take resident feedback into consideration. We will also continue working to minimise noise and encourage a respectful environment for all. Thank you for recognising our team’s responsiveness. It is always our goal to resolve any issues efficiently and with as little disruption as possible. We are grateful for your recommendation and very glad to have you as part of the Ark community. Kind regards

Manager response

Dear David, Thank you for your kind feedback and for choosing to extend your stay with us. We are delighted to hear that you are enjoying the decor, the atmosphere of the building and the support from our team. Your recognition of the café staff, cleaning team and reception is truly appreciated. It is important to us that residents and their guests feel welcomed and well cared for, so we are pleased to know the team has had a positive impact on your experience. We also appreciate your comments about the area. The accessibility and convenience of Canary Wharf are a major benefit, and while the DLR can be noticeable at first, we understand how a quieter-facing apartment might offer a more peaceful setting. We will certainly take this into account when supporting future room requests. It is great to hear that any issues raised have been addressed quickly and effectively. We aim to resolve matters as efficiently as possible and your feedback confirms we are on the right track. Thank you again for your review and for continuing to be part of the Ark Canary Wharf community. Kind regards

Manager response

Dear Anna, Thank you for such a lovely and detailed review. We are delighted to hear that your apartment has exceeded your expectations and that the design, layout and comfort of the space have made such a positive impression. It is great to know that the facilities and shared areas have helped make your home feel more spacious and welcoming. We are also pleased to hear that the thoughtful details like bathroom layout and bedding have contributed to your comfort, especially as these elements really do make a difference day to day. Your comments about the surrounding area and the convenience of local shops, restaurants and transport links are much appreciated. We are especially glad you are enjoying the on-site coffee shop, it is always a popular spot among our residents. Thank you for mentioning our team’s support with the laundry facilities. We are happy to hear you were assisted quickly and that the experience was a positive one. We are grateful for your recommendation and your kind words about the team’s professionalism. It is a pleasure to have you with us. Kind regards

Manager response

Dear Annamaria, Thank you for sharing your feedback. We appreciate you taking the time to highlight both the positives and the areas that you felt needed improvement during your stay. Many of the issues you mentioned, including the condition of the pool area, recliners, cleanliness standards, and general upkeep of shared spaces such as the 20th floor lounge, were important concerns that we took seriously. Since then, we have carried out significant improvements across the building. These include the refurbishment of poolside furniture, enhanced cleaning protocols, refreshed interiors and better upkeep of high-traffic areas. We are pleased to share that many of our current members have been praising the condition of the facilities and the improvements made over recent months. We also understand how vital clear and consistent communication is. We have since strengthened internal procedures to ensure that responses are timely, aligned across the team, and followed through with regular updates. This remains an ongoing focus as we work to provide a more reliable and transparent service. Your feedback regarding short stays has also been taken into account. We have reviewed our approach and implemented new measures to better protect the experience of long-term residents while maintaining a respectful and balanced community. Thank you again for raising these points. It is through honest feedback like yours that we continue to grow and improve. We hope the progress made is reflected more clearly should you choose to visit or stay with us again in the future. Kind regards