ARK Canary Wharf, E14

Manager response

Dear Tyler, Thank you for sharing your feedback and for your positive comments about the development, our staff and the community events. We are glad to hear that you have enjoyed your time here and that you feel the price and facilities represent fair value for the area. Your comments about the local area and the convenience of the location are much appreciated. We also note your points about the DLR noise, the size of the beds and the warmth of the rooms in summer. Our apartments are not fitted with air conditioning, but we do provide fans on request to help during warmer periods. It is encouraging to know that the team has responded to your maintenance requests and we will share your feedback with them. Thank you again for your balanced review and for your positive ratings. We are pleased to have you as part of our community and look forward to continuing to welcome you.

Manager response

Dear Sarah, Thank you for taking the time to share your detailed feedback and for giving such positive ratings across most categories. We are delighted to hear that you have enjoyed living at Ark Canary Wharf, that the rooms and building design meet your expectations, and that you value the community events and coffee shop which help make day-to-day living more enjoyable. Your comments about the area are much appreciated. The convenience of being in Zone 2, the ease of transport and the sense of security in Canary Wharf are real advantages, and we are glad you highlighted these. We note your points about room size and rent increases. We understand how important value for money is, and your feedback on this will be shared with the team. We are also pleased that you recognise how responsive the management and maintenance teams have been whenever you have raised issues. Thank you as well for sharing your tip about the residents’ WhatsApp group, which we are sure other residents will find useful. We truly appreciate your 5-star ratings in so many areas and are pleased to have you as part of our community. We look forward to continuing to welcome you.

Manager response

Dear Jeremy, Thank you for taking the time to share your honest feedback. We are glad to hear that you appreciate the design of the building, the facilities such as the gym and pool, and the convenience of the local area with its shops, restaurants, and transport connections. I am very sorry to learn that your experience with management and maintenance has not met expectations. Delays in response and not feeling supported when raising requests are not the standards we want to provide. Your comments about the pool heating schedule and the focus on short-term residents are also important and will be reviewed with the team. We appreciate your constructive ratings and your comments on sustainability features such as recycling and bike storage, which help us understand what is most important to our residents. Feedback like yours highlights the areas where we need to improve, and we will ensure this is taken on board. Thank you again for sharing your perspective. We are committed to addressing the issues you have raised and will continue working to create a better experience for all residents.

Manager response

Dear Matthew, Thank you very much for your kind words and for giving us 5-star ratings across all categories. We are delighted to hear that you enjoy the design of the building, the wide range of facilities, and the events that help create such a vibrant community. It is wonderful to know that you value the opportunity to connect with other residents and that you feel the community vibe so strongly. Your comments about the local area are appreciated, especially highlighting the support, variety of facilities and events. We also note your point about short-term residents and understand how this can sometimes affect the overall atmosphere. It is great to hear that whenever you have raised an issue, the management team has been able to resolve it in a timely way. Feedback like this is very encouraging and will be shared with the staff. Thank you again for your generous comments and top ratings. We are so pleased to have you as part of our community and look forward to continuing to welcome you.