8 Water Street, E14
Ranked 20th out of 25 in Canary Wharf
By Vertus
3.98
8 Water Street is Canary Wharf's first pet-friendly address with 174 apartments for rent. Its low-rise design creates a strong connection to the water and green space. Residents enjoy a landscaped private garden, quiet boardwalks, and floating pavilions in Water Square home to popular restaurant, Hawksmoor. Amenities include a private dining room, lounge, snug, and expansive roof terrace with a dog agility course. VERTUS+ offers access to exclusive amenity spaces, year-round events, and perks from brands in Canary Wharf. Renting with Vertus provides convenient access to London's hotspots via transportation options on a secure Estate. Enjoy shopping, bars, restaurants, art, and abundant green and blue spaces on the doorstep.
Facilities
24hr onsite management
Balcony
Bike storage
Communal gardens
Communal kitchen
Concierge
Gym
Gym classes
Laundry facilities
Lounge
Onsite maintenance
Parcel storage
Pet friendly
Private dining
Resident events
Roof terrace
Security features
Wifi included
24hr onsite management
Balcony
Bike storage
Communal gardens
Communal kitchen
Useful to Know
- Rental price: £2,300-£6,500 pcm
- No. of beds: 1, 2, 3 beds
- Availability: Yes
Facilities
24hr onsite management
Balcony
Bike storage
Communal gardens
Communal kitchen
Concierge
Gym
Gym classes
Laundry facilities
Lounge
Onsite maintenance
Parcel storage
Pet friendly
Private dining
Resident events
Roof terrace
Security features
Wifi included
24hr onsite management
Balcony
Bike storage
Communal gardens
Communal kitchen
- Rental price: £2,300-£6,500 pcm
- No. of beds: 1, 2, 3 beds
- Availability: Yes
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Latest Reviews
3.98
44 total reviews
Viewing 1-5 out of 44
I W (Tenant)
Verified Resident
8 Water Street, E14
Sept 2023
Ideal home in London
I W (Tenant)
Verified Resident
8 Water Street, E14
Sept 2023
The building is designed with community at its core, with multiple communal areas and places to work from home, there is not one thing that has been forgotten from a TV room, to a garden to a rooftop terrace, a dining room and more! Lovely place to b
Manager response
Dear I W, Thanks so much for the 5 stars and lovely feedback on 8 Water Street. We are so pleased to hear you are enjoying the design and amenities of 8 Water Street and the number of local shops and restaurants on your doorstep. Can you please reach out to your Building Manager Vanessa with regards to your utility provider and we will endeavour to support you with contacting them. Thanks again. Team Vertus
Posted by
Team Vertus, Team Vertus
Feb 2024
Jo (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Not great value for money
Jo (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
The concierge staffs and building engineer are great and helpful. However Vertus and the management (offsite) team are unprofessional. I was told the rent is inclusive of Third Space gym memberships when I signed the lease but 6 months into the contract, I am informed the memberships are cancelled and will be replaced with an inhouse gym in a different Vertus building which doesn’t have eg swimming pool that Third Space offer and rent is not reduced for cancelling the gym memberships. And with this change, the residents in these 2 buildings can freely access each other’s building facilities including the communal area which cause huge concern on property safety. The utility bills are expensive in Vertus compare to general household. I was charged £95.11 for 4 weeks when the flat was unoccupied, which means electricity, water, etc are still being consumed to keep the flat ‘running’ when no one lives there. The communal area is generally clean but I have only seen my floor being vacuumed once after moving in for 6 months. The rent for 8 Water Street is high compare to the other privately owned properties in the same area, and is more expensive than the other 2 Vertus building. While the residents and onsite staffs are nice, the rest are really subpar for what they charge.
Manager response
Dear Jo, Thank you for taking the time to leave us a review. With regards to the change in wellness offering at 8 Water Street we are aware these have not been well received by our residents however communication had been made at the point an alternative offering was being explored, and again once a decision had been made on the change to the offering. Again, whilst we acknowledge some residents are not happy with these changes we have given reasonable notice and agreed to extend Third Space membership until the end of April. The new gym is taking shape and we look forward to sharing some images of the progress with our residents soon. We are sorry to hear you feel the sharing of amenity spaces between 10 George Street and 8 Water Street is a negative change. We feel this sharing of spaces has been well received and is helping to foster a wider Vertus community across our buildings. Security remains a priority within our buildings and our 24 hour Concierge team are on hand to ensure our residents continue to feel their buildings are safe and secure. Thank you again for your feedback, whilst we appreciate your dissatisfaction with the changes we have made we are committed to ensuring our residents have the best rental experience with us and always welcome and encourage feedback on how we can improve our service. Team Vertus
Posted by
Team Vertus, Team Vertus
Mar 2024
Jason (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Fine for a short number of years, but not long term
Jason (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Balances out as pretty average. Concierge & maintenance team are excellent. Facilities are good, but nothing outstanding. Vertus are far more expensive in the area but the apartments are comparable, such as the Whardian which is a much nicer building. The Apartments are smaller than lower priced alternatives by size. The major negatives here are utility management - you have zero control over supplier of electricity and will be significant overcharged compared to the market.
Manager response
Dear Jason, Thanks so much for taking the time to leave us a review. We really appreciate your kind words on our onsite Concierge and Engineering teams and that you enjoy the local amenities of the Canary Wharf Estate. Utility billing is managed by Community Utilities and Vertus have been working closely with this company to improve our resident's experience, including arranging drop in mornings for our residents to meet with and Community Utilities. Thanks again for your feedback and we hope you enjoyed your time living with Vertus. Team Vertus
Posted by
Team Vertus, Team Vertus
Feb 2024
Rebecca (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Amenities withdrawn, terrible customer service, misleading sales and marketing
Rebecca (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Concierge team are great - friendly, helpful but treated badly by management in my opinion. Before you consider moving here please read: - Terrible communication, customer service and management (outside of concierge team). Zero communication about the termination of our Third Space gym membership when we all justify the higher than market rate rent because we get a £200+ gym membership included. As others have noted, the proposed 'new' gym in another building hasn't even started construction and isn't a reasonable alternative. So we're without gym provision and we don't know how long for. Responses to our complaints have been dismissive and insulting. - I renewed my lease in Oct 23 (with a non-negotiable 10% rent increase way above inflation) and at no point was I informed that any of the amenities or benefits of tenancy would be changing during my lease term. They just refer back to terms of your contract (that says then can cancel or change any offerings at any time) which shows they don't care about tenant satisfaction at all. It's dishonest and a terrible example of customer service. Since I renewed they have also increased the hire fee of the dining room and tv room by 250% but use the fact Third Space have raised membership fees (by much less) as reason to cancel our memberships. - Other things I was misled about when I originally moved in: - Massive focus on being a dog-friendly building from their sales and marketing teams. What this actually means is you can have a dog in your apartment. In the private garden and across the whole of the Canary Wharf estate dogs cannot be off lead. Huge omission to not explain this to prospective tenants. They eventually put some astro turf on the roof. - Big focus from sales team on the fact Vertus has 'guest suites' which are like hotel rooms you can book for guests. Important to me when I rent a studio. After I moved in and went to book with concierge I was told that the guest suites are only available to residents of the 2 other Vertus properties. - Utilities are way above market rate and you have no option to seek another provider. So to summarise, although this a beautiful place to live and the onsite team are lovely, only consider moving here if you're happy to pay way above market rate for rent and utilities, don't mind huge rent and amenity price increases, aren't bothered about your dog having off lead exercise, aren't bothered about gym provision, and don't mind if the amenities you signed up for are withdrawn with little notice.
Manager response
Dear Rebecca, Thank you for taking the time to provide feedback on your experience living with Vertus and we are sorry you feel you have had a negative experience. At the point Vertus experienced a price increase in the cost of Third Space memberships for Third Space we communicated to our residents that we may be exploring alternative wellness offerings due to the significant increases in cost. This exploration of alternative offerings began in 2023 and communication was made at that time and again with sufficient notice once a decision was made this year. Vertus are endeavoring to ensure our residents receive regular updates on the progress of the new purpose built gym and other additions to the amenity offering we are have introduced such as the sharing of amenity spaces. We understand the recent price increases we have implemented to certain amenity bookings have not been welcomed by our residents however we have had to review these hiring costs due to the increase in the cost to run and operate these spaces. The introduction of the dog agility park on the roof terrace was implemented following direct feedback from our residents and to provide for an off lead space for our residents and their pets to exercise whilst also ensuring the shared private gardens was a space all residents, pet and non-pet owners, could use. Guest Suites are not an offering 8 Water Street has had to date and it was felt offering this to 8 Water Street residents as part of the sharing of amenity spaces would lead to disappointment due to increased demand and a lack of availability. We have taken on board resident's feedback at our recent Resident's meeting and are looking into opening up this bookable space to 8 Water Street residents. Utility billing is managed by a third party and Vertus have, based on feedback from our residents, pushed for an improvement in service including facilitating drop in sessions between this company and our residents. Our resident's opinions and satisfaction is imperative to Vertus and whilst we appreciate your dissatisfaction with the changes we have made we hope the above shows our resident's satisfaction is always at the forefront of our minds when any decisions or changes are made. Team Vertus
Posted by
Team Vertus, Team Vertus
Feb 2024
KT (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
Dishonest and money-grabbing
KT (Tenant)
Verified Resident
8 Water Street, E14
Feb 2024
DO NOT rent through Vertus – a complete RIP OFF! Market and sell benefits of living in the development and then take them away once you sign the tenancy. Paying a premium in rent because Third Soace membership was sold to me as a benefit only for it to be removed after 5 months of living here. It’s not worth the risk signing a lease here – take your hard earned money elsewhere.
Manager response
Dear KT, Thank you for your review and we are sorry to hear you feel you have had a negative experience with Vertus. We are aware the change in wellness offering has not been well received by our residents however communication has been made at the point an alternative offering was being explored, and again once a decision had been made on the change to the offering. Again, whilst we acknowledge some residents are not happy with these changes we have given reasonable notice and agreed to extend Third Space membership for a further month. Our resident's opinions and satisfaction is imperative to Vertus and whilst we appreciate your dissatisfaction with the changes we have made we are committed to ensuring our residents have the best rental experience with us and always welcome and encourage feedback on how we can improve our service. Thanks again. Team Vertus
Posted by
Team Vertus, Team Vertus
Feb 2024
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews
8 Water Street, E14
Ranked 20th out of 25 in Canary Wharf
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