Please tell us about the good and bad aspects of living in your local area:

We love being able to walk to Chiswick, and it's great to be so close to the overground and the tube!

How has the building management responded to any problems or issues you have raised:

Touchstone have been very patient and helpful when dealing with the snagging issues we've had.

Please share one thing (or more) which you wish you had known before you moved in:

When we moved in, we didn't realise there was a pre-payment meter for heating and hot water which is set up with an eco-friendly heat pump energy system - we put £150 on it, and it looks like this will be enough to keep us going for six months. To have such a low bill for heating and hot water is a huge bonus, and we are very grateful for it.

Please tell us about the good and bad aspects of living in your local area:

Very well connected! 10 minutes walk to new street station. Huge variety of food options. Available parking for a fee in the building itself.

How has the building management responded to any problems or issues you have raised:

They have and have been very nice and helpful! Just a bit of a delay occasionally between submitting the request and them getting into contact!

Please share one thing (or more) which you wish you had known before you moved in:

How nice the concierge team is! Would be nice to have someone check in to the flat with me.

Please tell us about the good and bad aspects of living in your local area:

Lots of amenities nearby. Bibs are collected very early in the morning though so have to have windows close for them

How has the building management responded to any problems or issues you have raised:

Not had to raise any issues yet. But they did asssit us when we was having WiFi problems

Please share one thing (or more) which you wish you had known before you moved in:

There is no shaver port so you will need an apdapter.

Please tell us about the good and bad aspects of living in your local area:

Near New Street station and China town It’s convenient to go anywhere. The location is not too noisy at night.

How has the building management responded to any problems or issues you have raised:

The administrators answered questions very quickly

Please share one thing (or more) which you wish you had known before you moved in:

I'm a little confused about the choice of energy supplier, so I hope that next time I can be more specific with the information I'm given.

Please tell us about the good and bad aspects of living in your local area:

Garbage collection room stinks a lot. This is the one area according to me needs improvement. If this can be taken inconsideration to maintain good health.

How has the building management responded to any problems or issues you have raised:

Satisfied as have received quick responses on the problems or issues I have raised.

Please share one thing (or more) which you wish you had known before you moved in:

Good - Amenities we haven't expected would be so good.