Touchstone

Number of Developments

3

Ratings

4.55 Rating

Rating (based on 101 reviews)

Excellent

59.41%

Very Good

33.66%

Average

4.95%

Disappointing

0.99%

Very Poor

0.99%

Touchstone

Founded in 1988, Touchstone is a property management company. It is backed by Places for People Group, one of the largest regeneration, development and property management business in the UK. Touchstone manages properties across the UK, including London and Edinburgh.

Touchstone Developments

The Forum is a development by Touchstone currently listed on HomeViews. The development is located in the heart of Birmingham’s Southside district. It features a range of studios as well as one and two-bedroom apartments. Residents are able to access a range of facilities on site and these include a gym, rooftop terrace and a communal lounge. In addition, The Bullring, Selfridges and Grand Central are only a short stroll away. Likewise,  Birmingham’s New Street station is a 5-minute walk away.

Reviews

“I think the team are accommodating and lovely. Very lovely management. If I need something done they respond quickly and get it sorted. It is a little bit expensive in regards to value but not too bad. Overall I am happy.” Verified resident on The Forum

Discover more Touchstone reviews on HomeViews. Are you a resident at a Touchstone development? If yes, please write a review here to share your experience with others viewing the development. Also, if you can’t find a Touchstone development listed on HomeViews, we’d recommend reading similar reviews of other developments to gain an understanding of residents’ experiences in similar properties. You can also submit a new listing here. 

Developments

Showing all 3 developments

MAP

Touchstone reviews

Reviews

Write a Review
All Reviewers
Private Tenants
Verified
Showing 101 reviews

High Spec Secure Development in the Perfect Location!

Verified Resident
Verified Resident
Review Date Apr 2022

My only reservations about the entire development are regarding the prrice, security gates and parking.

Regarding the price, this development is considerably higher than other developments in the area, I’m aware this is because of the security and concierge service but it is a very steep increase in comparison. Having said that, I do not regret my choice to rent here and it’s been amazing.

The security gates have been temperamental over the last year and on spite of several attempts to fix it, one gate is still not fixed and constantly open. Considering we pay extra for the security I would hope they fo get properly fixed.

The parking has been an issue where there is no guest parking and prior to the front of the building being marked with a loading only sign, shopper’s would often park outside the building and block the entrance to the car park. I feel the management could have handled this better and quicker.

Having said that, the development is also to such a high standard that I have loved living here. Having never lived alone, I assumed I’d be scared or uncomfortable, but the security and finish on the flat has made me feel completely secure and at ease.

Everyone who has been to my flat has absolutely loved every detail and even having engineers come over have always asked questions about it.

Also having the concierge service has been so convenient especially with the number of parcels I have , and not always being home or working from home and not being able to be available all the time to collect them.

Please tell us what you like and dislike about this area:

My only reservations about the area is that nothing is open past 6/7pm. There’s nowhere to having dinner in the evenings or anything so you do have to drive out for anything. I think a lot of restaurants in the highstreet would do so well if open later.
I’ve never been to High Wycombe and having moved here into this new location and development, I have never regretted my choice.

Aside from that, I feel the location is absolutely perfect. It’s close to everything you could need such as shops, supermarkets, station, everything. The fact that I rarely need to use my car is so great because everything you could possible need is on your doorstep.

Having a supermarket, coffee shop, park and being close to a station were must haves on my list when looking for a location and in High Wycombe where I am, I have exactly all that and more all in walking distance.

Having worked from home for the last year and now having to go back to the office a few times a week, the commute to the office, while very expensive, is very convenient. I can be in London with 30 minutes which is quicker than a lot of my friends who actually live within London on the outer skirts. My friends are often quite jealous of how quick that is.

All in all, I would not trade the convenience of it all for anything.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, great location, great development, great landlord, and almost no issues whatsoever.

How has the building management responded to any problems or issues you have raised:

While I’ve not had many, the management have dealt with any issues immediately. The security gates were one of the main things I’ve had any dealings with and the management were ontop of it. While this is still not entirely fixed, they have been on the case.

5
Facilities
5
Design
5
Location
5
Value
5
Management
User submitted image of  Howard Court, HP11
Read all Read less

Was this review helpful?

Report

Report

Fun, modern, and pet friendly!

We moved in when the building had just completed construction and while there were a few growing pains in the beginning, we have loved every single moment at the Forum. The building is soooooo incredibly pet friendly and the community here has kept us giggling with pet photos in the building’s WhatsApp group. The rooftop commons area is just fabulous. The gym (when it’s allowed to be open due to government Covid restrictions) is just fine…it is small but the equipment is all new and reasonably well-equipped (the video feed for spin and boxing classes is pretty great) and as it is only open to residents is rarely overly crowded. My only criticism is that parking onsite seems expensive compared to other options in the city center, so you may want to price check that if you own a car.

Please tell us what you like and dislike about this area:

The property is 10 minutes from the front door of our flat to the station platform at New Street which makes it optimal for rail commuters. There is a bus stop 1/2 block from the front door making bus travel even easier. It is within easy walking distance of both a Tesco Metro and a larger Tesco in the city center. The area is vibrant and diverse, with everything at your fingertips.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known about all of the social activities that are planned by the lovely staff, from holiday parties to monthly quiz nights, it would have made the choice even easier to make!

How has the building management responded to any problems or issues you have raised:

Absolutely. We had an issue with our flat being built without opening windows which led to uncomfortable heat conditions, but this was rectified and our flat is now perfect.

5
Facilities
5
Design
5
Location
3
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Could be better if more courtesy and consideration was given to tenants.

The design of the development is great, however there’s a bundle of disappointing issues which the management team fail to address.

There is no visitor car parking, even if you pay £50 a month for a spot, visitors now cannot use the spot with their stringent new rules.

I was refused a spare key fob, with lack of a good reason. This meant massive issues and risks, and meant that when I lost my fob they spent 2 days escorting me to and from my flat as well as needing to awake a neighbour for out of hours access to my property.

I could not contact staff out of hours, which is extremely concering.

If someone were to need emergency access, out of hours it could take them 11 hours to respond.

Furthermore the attitude from the main managing staff was far from acceptable, the way I was spoken to left me gobsmacked while I ponder the grand amount being spent per month on the flat.

The security has failed recently, we noticed drug users entering through the broken back gates at night time, picking up cigarette butts from the courtyard floor.

Please tell us what you like and dislike about this area:

Plenty of shops nearby, which excuses the loud noises of pallettes and bins at night. Zero parking availability except Eden which usually costs £10 for a night.

Please share one thing (or more) which you wish you had known before you moved in:

Upon me moving in, they gave my mother a spare fob. When I asked for a new spare fob for my personal use, they denied ever giving out spare fobs and claimed my mother should have never been given one.

I wish they didn’t change the rules on car parking since my tenancy started. I always paid for a parking spot which I’ve now cancelled. If I’m paying £50 a month for a car parking, I damn well expect as many cars as I want to be allowed to park in the spot.

How has the building management responded to any problems or issues you have raised:

Not appropriately whatsoever, and they’ve ignored most of my emails which raise issues.

1
Facilities
5
Design
4
Location
3
Value
1
Management
Read all Read less

Was this review helpful?

Report

Report

My partner and I have lived in the Forum for 6 weeks now and have had nothing but an exceptional experience.

My partner and I have lived in the Forum for 6 weeks now and have had nothing but an exceptional experience. After struggling for months to find anywhere that ticked all the boxes through sites such as Rightmove and other generic ones, booking viewings with the scraps we could find that nearly ticked half the boxes and then the agents not even turning up, we were told about the Forum. We instantly fell in love and emailed our interest. After being initially told there were currently no lettings we were quickly permitted to cheekily come and see the building and the facilities to our delight. Within another week the first lettings were open and we were speedily and professionally moved through the process of renting which I was new to being a homeowner. Even with issues from the Tenancy Deposit Services, which Jodie quickly rectified without even a second thought and in all honesty were not even her problems to deal with. This act set the tone for the subsequent events in our experience at the Forum. Upon moving in we had a couple of small understandable issues due to the extremely fast turn around to get us in our apartment which were rectified by Harpreet and the team before we had even gotten home from work. I feel that Harpreet has superseded any expectations I had of a residential manager from what my friend’s and partner’s experiences had been up until now. He goes the extra mile at any opportunity and you can see that he truly cares about your experience and stay at the Forum. He has more than accommodated my needs for parking with electric charging, offering to introduce us to other residents at the Forum for business connections and enquiring to have Sky Q organised for my apartment without any hesitation. We received a newsletter recently that really blew me away with how much thought and attention to detail had gone into it. You could really tell the time and love that had gone into it as I would never normally give them the time of day. Overall I could not recommend the Forum enough. I run a large company and if my staff acted the way that Harpreet and his team do I would be very proud.

Please tell us what you like and dislike about this area:

Location is perfect for me. Traffic is horrendous in a lot of town with the roadworks but you can get off the motorway within minutes when you find the back route. Amazing fir food and entertainment and 3 min walk from Grand Central station so great links.

Please share one thing (or more) which you wish you had known before you moved in:

I just wish I had known about the Forum before and wondered why it was not advertised on any other sites. I am quite glad though as it feels like being part of a private club.

How has the building management responded to any problems or issues you have raised:

No hesitation, no excuses, just good old fashioned customer service and hospitality.

5
Facilities
4
Design
5
Location
4
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Modern apartment in the city centre

The Forum is quite new building with 1 bedroom, 2 bedroom or 3 bedroom apartments in the city centre. The location is definitely one of the best features of this building. Another feature would be lobby with coffee machine which is free to use for all tenants, comfortable arm chairs and plenty of room for those who work from home. There are 3 exterior spaces: rooftop, outdoor lounge and pet area. From the rooftop, you have amazing view either on city centre or Birmingham suburbs on the other side, but it is open only until 11 pm. Outdoor lounge has pizza oven and grill, but you have to be prepared to pay a fee if you would like to use them. I have 1 bedroom apartment which is on the ground floor. It is quite spacious and it has amazing terrace. The apartment was furnished with very stylish furniture and it was all i needed in the beginning.

Please tell us what you like and dislike about this area:

The Forum is in the heart of China Town. Very convenient location, 5 mins walk to train station or 10 mins walk to bus station. Tesco is 1 min by walk. Plent of asian supermarkets, restaurants and also Bullring mall is 5 mins walk.

Please share one thing (or more) which you wish you had known before you moved in:

Opening hours of the rooftop: when we had our viewing they told us, that it would be open 24/7 and it was not when we moved in, it was quite an issue as we have a dog
Fees for using pizza oven or grill

How has the building management responded to any problems or issues you have raised:

Communication with management was never a problem. They responded promptly every time.

4
Facilities
5
Design
5
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Load More