A guide to living in Wales

Please tell us about the good and bad aspects of living in your local area:

I have been living in Wood Street House for two years, and about to move out because my work in Cardiff is over. WSH locates in the heart of Cardiff, a great location. Life here is easy and comfortable and safe. I really enjoy living here and would like to take this opportunity to thank the whole team.

How has the building management responded to any problems or issues you have raised:

I would like to thank Isabel M who signed the lease agreement with me. She is kind and supportive. I would also thank Harita who supports me with my moveout precedures. And I would also thank all staff in the building management who are so kind and helpful.

Please share one thing (or more) which you wish you had known before you moved in:

I would appreciate it if I was informed how much I should pay for Wifi in WSH. It seems that Wifi service is included in utilities.

Please tell us about the good and bad aspects of living in your local area:

The building’s location near Cardiff Central Station is extremely convenient, especially when returning from a trip, as it’s just steps away and requires no additional transportation. There is a great variety of shops, restaurants, coffee shops, and it’s close to the stadium and the shopping mall, which makes daily life very convenient. Being in the city centre means the streets are busy, but I personally enjoy the lively atmosphere as it makes the area feel vibrant and generally safe to walk around. Since it’s near several bars, there can occasionally be some anti-social behaviour, but I’ve found that it is usually resolved quickly by the police. Traffic noise is manageable during the day, though it can sometimes be noticeable in the summer when windows are open for ventilation.

How has the building management responded to any problems or issues you have raised:

Building management has been very responsive and efficient. Whenever I’ve raised an issue, the team has acknowledged it quickly and arranged for maintenance where needed. The staff are friendly, approachable, and proactive in resolving problems.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known how warm the apartment can get in the summer, especially with a sun-facing unit and no air conditioning. It would have been helpful to prepare cooling solutions in advance. Aside from that, living here has been a great experience.

Please tell us about the good and bad aspects of living in your local area:

The location is extremely central, which is a major advantage. Everything is within very close walking distance, including supermarkets, shops, restaurants, bars and open spaces. The train station is right next to the building, and the city bus station is directly underneath, making transport incredibly easy and convenient. As expected for such a central area, there can be some noise at night on weekends due to the nearby nightlife, but this is not a major issue and is manageable overall.

How has the building management responded to any problems or issues you have raised:

Any time I had an issue, the management always informed and helped me throughout the situation.

Please share one thing (or more) which you wish you had known before you moved in:

The only issue I have faced regarding the management was, I have tried to move to a 2 bedroom apartment from 1 bedroom in the same building. I tried to do this three times and even if the apartments were available and I have asked for the required links to proceed for deposit, I’ve been told that they would send it and the next day I ask what happened to the room, I’ve been told “That apartment has been given to someone else”. This happened 3 times. This is not nice and I wish that nobody goes through the same issue in the future for their own good.

Please tell us about the good and bad aspects of living in your local area:

Location wise, I would say the best of best in Cardiff. You can access train station, wide range of restaurant, Bute park and John Lewis whithin 5min.

How has the building management responded to any problems or issues you have raised:

Over the two and a half years I’ve lived here, there have occasionally been issues with plumbing or equipment, which is to be expected. However, whenever I reported a problem, someone came to fix it either the same day or the next, so it was never a major issue.

Please share one thing (or more) which you wish you had known before you moved in:

My expensive bicycle was stolen from the parking area, even though it is equipped with security cameras and a security shutter. The theft appears to have been carried out by a group in a planned manner at a time when the shutter was broken and left open. Given the circumstances, I would have appreciated stronger security measures to prevent this kind of incident.

Please tell us about the good and bad aspects of living in your local area:

Living at Gramercy Tower has been really convenient for day-to-day life because everything in Cardiff city centre is within walking distance. There are plenty of shops, supermarkets, restaurants and bars nearby, so I rarely need to travel far. I like being close to Bute Park when I want some green space or a quieter walk. Transport links are great, with Cardiff Central station and regular buses close by, which makes commuting easy. Because it’s a central area, it can get busy and there is sometimes traffic or nightlife noise, especially in the evenings. Parking can also be limited, but bin collections are regular and overall the area feels lively and well connected.

How has the building management responded to any problems or issues you have raised:

We’ve had a positive experience with the maintenance team. Whenever an issue has come up, they’ve responded quickly, communicated clearly, and resolved problems effectively. Repairs have been completed to a good standard and with minimal disruption, which has made living here feel stress-free, well supported, and well looked after overall.

Please share one thing (or more) which you wish you had known before you moved in:

I don’t think there is anything I wish I had known before I moved here, even if there are problems or issues with the building, the Gramercy Team goes above and beyond to fix it and make sure we’ve got everything we need.