A guide to living in Wales

Please tell us about the good and bad aspects of living in your local area:

I’ve had a great experience living in this apartment. The staff are incredibly friendly and always willing to help, which makes the building feel welcoming and well-managed. The location is also a major highlight — it’s safe, secure, and gives me real peace of mind. Transportation couldn’t be more convenient, with both the train and bus stations close by, making commuting effortless. Plus, everything you need is within walking distance. There are cafés, a pharmacy, a cinema, and plenty of shopping options just a short stroll away.

How has the building management responded to any problems or issues you have raised:

I had an issue with my heating and the team handled it incredibly quickly.

Please share one thing (or more) which you wish you had known before you moved in:

At this point I haven't come across any issues .The apartment, facilities and neighborhood have all been excellent.

Please tell us about the good and bad aspects of living in your local area:

All the staff are extremely respectful and very helpful. There is also a receptionist available 24/7. The location and cleanliness of the building are excellent. It has a gym, a lounge/relaxation and study room, and another room with games such as billiards. There is only one negative point: there is a garbage collection point next to the bars, where bottles are thrown into the bins at 2–3 a.m., which causes noise and disturbance and makes children feel anxious. I hope this issue can be addressed.

How has the building management responded to any problems or issues you have raised:

In response to this question, they are very responsive and extremely fast—lightning fast. I truly appreciate how quickly they reply and take action whenever something is needed. Their support makes a big difference, and it gives me confidence that any issue will be handled without delay. Many thanks to them for their great service.

Please share one thing (or more) which you wish you had known before you moved in:

The lease agreement process was easy and straightforward, and the contract included all the necessary details. The staff also explained everything clearly and made sure I understood each step. They were professional, friendly, and supportive throughout, which made the whole experience smooth and reassuring from start to finish.

Please tell us about the good and bad aspects of living in your local area:

Great proximity to the city centre and lots of things in walking distance. Limited parking. Away from main road so very quiet.

How has the building management responded to any problems or issues you have raised:

Yes. All have been quick with positive responses .....

Please share one thing (or more) which you wish you had known before you moved in:

Nothing more. All info was communicated to me. Nothing to add.

Please tell us about the good and bad aspects of living in your local area:

The good aspects are the location and gym facilities. I understand it's very expensive for being on Tyndall Street which is known in Cardiff as a rough area. However, the amenities make it a nice place to call home.

How has the building management responded to any problems or issues you have raised:

Jasmine would be prompt and brilliant, the team do their best. It's not the 'team'. The problem is with the individual *Name Removed*.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that as a resident, you are treated like a prisoner.

Please tell us about the good and bad aspects of living in your local area:

Living at The Copper Works, Cardiff is very convenient with shops, cafés, and restaurants nearby. Transport links are good, with buses and Cardiff Central within walking distance. Bin collection is standard, and there can be some traffic noise and occasional anti-social behaviour typical of city-centre living nearby.

How has the building management responded to any problems or issues you have raised:

Quick to resolve issues, helpful and professional.

Please share one thing (or more) which you wish you had known before you moved in:

Keep public areas clean, especially on weekends; control pets in lifts; and be mindful of gym noise, such as phone calls or timers, so it doesn’t disturb others.