A guide to living in South Glamorgan

Please tell us about the good and bad aspects of living in your local area:

The building is fantastic! I just wish it were closer to the city centre or had amenities nearby, like a supermarket or a coffee shop. It will be even better once the surrounding maintenance work is done!

How has the building management responded to any problems or issues you have raised:

The management team is helpful and always ready to assist with any issue.

Please share one thing (or more) which you wish you had known before you moved in:

The construction work makes access to the building a bit harder. Hope it finishes soon!

Please tell us about the good and bad aspects of living in your local area:

Happy with the local area and the shops nearby, Spar and COOP are good options for frequent shopping. Some anti-social behaviour from the homeless people near COOP but nothing harmful.

How has the building management responded to any problems or issues you have raised:

Very helpful and resolved our personal flat maintenance issues really quickly

Please share one thing (or more) which you wish you had known before you moved in:

All good overall. The dining room is pretty much booked and I never get a chance to book them.

Please tell us about the good and bad aspects of living in your local area:

I've taken a two-bedroom apartment high in the tower, with a balcony and a dual outlook over the river and the city, which is exactly the space and view I'd hoped for in Cardiff. The interiors are high-spec, the layout uses the room well, and the amenities really set the place apart: a private cinema, podcast and recording studios, roof terraces and residents' lounges, with the gym and fitness studios due to open later in the year. The leasing and move-in were handled smoothly and professionally, Ruta gave me a thorough set of viewings, Leah and Isabel guided me through the application, and Randall, Anna and Llyr made the move-in itself easy. A genuinely impressive building and a fantastic place to call home.

How has the building management responded to any problems or issues you have raised:

Really well so far. On the few occasions I've raised a question, the reply has come back quickly and helpfully, and the team follow through rather than leaving things hanging. Knowing there are staff on site around the clock is genuinely reassuring, it means anything that does come up can be sorted without delay.

Please share one thing (or more) which you wish you had known before you moved in:

The main thing is that the application and referencing stage can be more of a slog than a viewing would suggest, especially if you don't have a standard salaried income. In my case a few points I'd raised got overlooked and so it took some patience and chasing to get through. It's well worth persevering, though, because once you're in, the building and the team are excellent. So go in prepared for the referencing to take a little effort, and don't be put off, the experience on the other side is a really good one.

Please tell us about the good and bad aspects of living in your local area:

At heart of vibrant part of Cardiff , great quality easy access to shops, events and transport facilities.

How has the building management responded to any problems or issues you have raised:

They responded to any issue Immediately with effective resolution

Please share one thing (or more) which you wish you had known before you moved in:

I first moved to their one bed, If I knew their studios are as good as 1 bed would have done that.

Please tell us about the good and bad aspects of living in your local area:

Location, location , location as they say ! Excellent all round . 2 minute walk to Cardiff central train station ( back entrance ) and a 5 min walk to the front entrance and bus interchange. I don’t drive so parking is not an issue for me, but just be mindful that space is limited although plenty of car parks around the area. The only time I hear the traffic is when my window is open but that’s not an issue on the 25th floor !

How has the building management responded to any problems or issues you have raised:

The Gramercy Tower team are great. Luke and Isobel are always on hand to help out and take all comments on board and get any issues sorted out immediately

Please share one thing (or more) which you wish you had known before you moved in:

No issues with anything ! The place is quiet, no issue with neighbours. The views are amazing whether your on the roof top terrace or you are on a high floor like myself, floor to ceiling windows with plenty of light