PLATFORM_ in Cardiff, CF10

Please tell us about the good and bad aspects of living in your local area:

Great location, very central. 5 minute walk from train station, town centre with bars, restaurants and shops. 5 minute drive from Cardiff Bay. Pet friendly.

How has the building management responded to any problems or issues you have raised:

Building management have always been very friendly and helpful when any problems or questions are raised and tend to go out of their way to do what they can to help.

Please share one thing (or more) which you wish you had known before you moved in:

Apartments can get hot in the summer so some sort of AC unit or fan is required.

Please tell us about the good and bad aspects of living in your local area:

Great location, modern flats and 10 minutes walk from city center with a co-op right on our door step. Ten out of ten

How has the building management responded to any problems or issues you have raised:

Yes immediately but depending on available resources to address problems and fix then straightaway or come back next day with new parts

Please share one thing (or more) which you wish you had known before you moved in:

All good since day 1 though due to lack of availability I wish we gotten a flat with a southern view

Please tell us about the good and bad aspects of living in your local area:

One of the good aspects of living in this area is the convenience. The apartment is very close to the Co-op and the train station, which makes shopping and travelling very easy. Public transport links are accessible and useful for daily commuting. However, security in the area needs significant improvement. Earlier this year, a homeless man approached me and my sister while we were waiting for an Uber outside the building and attempted to pull his pants down in front of us. We ran back into the building and asked the security guard for help, but he only looked outside and told us to stay inside without taking any further action. This made us feel unsafe and unsupported. I think better security measures and responses are needed to help residents feel safer.

How has the building management responded to any problems or issues you have raised:

The building management team has been very patient, helpful, and professional whenever I have raised any issues or concerns. They usually respond quickly to my needs and problems, and communication has generally been clear and efficient. I appreciate that they are approachable and willing to assist residents when needed, which has made dealing with day-to-day matters much easier.

Please share one thing (or more) which you wish you had known before you moved in:

Before moving in, I wish I had known more about the situation around the area, especially at night. While the location is very convenient and close to shops and transport links, there can occasionally be situations outside the building that make residents feel uncomfortable. I would also advise new neighbours to stay aware of their surroundings when waiting outside late in the evening. On the positive side, the building management team is responsive and helpful, which makes resolving issues much easier. I would also recommend taking advantage of the nearby transport links and local shops, as they are one of the biggest benefits of living here.

Please tell us about the good and bad aspects of living in your local area:

The accommodation is perfectly centred with the train station being 6 minutes walking distance away. It is also roughly a 10 minute walk to get to the city Center and hub of Cardiff. There is hardly ever any indecency or significant noise outside of regular expected times and bin collection is done in an extremely efficient way. The only problem is that there aren’t more social spaces available. A games room or lounge area detached from the reception would be a great addition to the Platform life I have been enjoying.

How has the building management responded to any problems or issues you have raised:

My towel heater had an issue on move in day and they got it sorted for me in less than a week. Any issue I may have or potentially I could have would be addressed with urgency and care which I really appreciate.

Please share one thing (or more) which you wish you had known before you moved in:

I wish there was an additional social space with a pool table or longer area for studying or relaxing with guests outside of the apartment, that would have made the stay even more exceptional.

Please tell us about the good and bad aspects of living in your local area:

The location of the apartment building is so handy. It’s right next to the train station and a short walk into the city. Very easy to walk to anywhere for anything we need.

How has the building management responded to any problems or issues you have raised:

Matt, Laura and the rest of the team are all amazing when it comes to any issues. Over the years I’ve had to go to them with various issues and every time I can always trust they will find a solution. They’re incredibly friendly and easy to talk to. Even if I don’t issue, I love walking past reception and saying hi to them.

Please share one thing (or more) which you wish you had known before you moved in:

There are two buildings and the north building has the dog friendly roof terrace while the south roof terrace is just for people. It’s handier to live in the north black if you have a dog.