PLATFORM_ in Cardiff, CF10

Please tell us about the good and bad aspects of living in your local area:

It’s best to register with South Wales Listens and select Butetown, the town centre and Dumballs Road/The Huggard to keep up with the crime problems in the area.

How has the building management responded to any problems or issues you have raised:

It’s very difficult to get a reply to emails around here, there are constant noise issues that I have to bring to the team’s attention but when it’s the staff and contractors are the source of the disturbances, all easily avoided and not a consequence of their work, just pure thoughtless and low expectations for residents. It does little in the way of help set an example when e.g. the security guard is allowing doors to slam closed behind at midnight as he does his vacant apartment checks.

Please share one thing (or more) which you wish you had known before you moved in:

The area, very close to a HMO, I’ve seen people having sex in the car park. I’ve seen people using hard drugs on the pavement outside. You sometimes have no choice but to walk past groups of these people hanging out while on your way to town. The high turnover of staff. It is unsettling, particularly when it involves the manager. The early weekend morning noise disturbances from the office block across the road having their windows cleaned, being woken on a Thursday, the Friday, the Saturday, Sunday, Monday and Tuesday between 6 am and 7 am over the Easter bank holiday weekend for example. The starting at 6 am deliveries to the Co-op in the commercial unit on the ground floor. The skateboarders! Clack, clack and clack for hours at a time.

Please tell us about the good and bad aspects of living in your local area:

We are a maximum 15 walk away from the mall in the centre of Cardiff and we have a large assortment of shops and restaurants just across the bridge.

How has the building management responded to any problems or issues you have raised:

Perfectly they are very fast and eager to help wherever possible.

Please share one thing (or more) which you wish you had known before you moved in:

Parking is very limited, but once you get a spot there is alot of security for the car.

Please tell us about the good and bad aspects of living in your local area:

It's brilliant being so close to the city centre and next to the train station and having the onsite gym and co-op on the ground floor! Everything you could ever want and need in walking distance from the front door!

How has the building management responded to any problems or issues you have raised:

I haven't had many issue but Luke the maintenance man and the on site team have quickly responded and reacted to any requests ASAP! It great knowing they are there whenever you need them!

Please share one thing (or more) which you wish you had known before you moved in:

I only wish I knew about Platform sooner, me and Rex absolutely love it here and couldn't ask for more from the building or the team.

Please tell us about the good and bad aspects of living in your local area:

Platform Cardiff is an amazing apartment complex. It is very close to Cardiff Central railway station as well as Cardiff city center. There is a supermarket in the complex which is named Coop. It is a good supermarket that provides everyday essentials. There is a homeless shelter in the same street as Platform Cardiff, however the homeless are harmless and do not annoy the general public. There is a security guard at night who is available in the reception. The security guard takes regular patrols around the complex.

How has the building management responded to any problems or issues you have raised:

The building management provides excellent customer service and maintenance. I had a clogged sink once in my bathroom and placed a maintenance request. The head of the maintenance team, Mr Luke, immediately came to my apartment and fixed the issue for me within a few minutes. Excellent maintenance team as well as customer service.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew how friendly, patient and tolerant the building management is. The best thing about Platform Cardiff is the amazing building management and onsite team. They are like family. I can always speak to them if I have a problem or if I just need to chat with someone. I would never leave Platform Cardiff because I know how good and friendly the onsite team is and I know I will never find friendly people like them.

Please tell us about the good and bad aspects of living in your local area:

Excellent Access to the city center and city central station, as well as an easy journey to the vibrant bay.

How has the building management responded to any problems or issues you have raised:

We have had blessedly few maintenance issues but what few we have encountered have been dealt with clearly and swiftly.

Please share one thing (or more) which you wish you had known before you moved in:

How easy the process would be. We were stressing out quite a lot prior to the move and it wasn't really necessary, everyone was a delight.