A guide to living in South West England

Please tell us about the good and bad aspects of living in your local area:

I absolutely LOVE living here. If you are thinking of moving I HIGHLY RECOMMEND STAFFORD YARD, Bristol. I moved here 8 months ago as a relocation and could not have picked a better place to live. The apartments are outstanding, new, well build and walking distance to all amenities including bus stops, Temple means station and bus station. The staff are outstanding. They have made me feel so at home and are more like a family than staff. My initial contact was with Kelly who I dealt with from Wales. All my communication was done from there as I wasn’t able to get here anytime soon before I moved. I had several email and phone chats to ask questions about everything really. She was very kind, calm and always happy to take her time to answer all my questions (I had alot) and not rush me off the phone as you can get in many places. I viewed my properties on video and finally did a very quick in person viewing. Thanks Kelly for all your help. I would not have moved here without your patience and friendly welcome. Keep up the great work. Soon as I moved in I met the manager Reece, the maintenance team, Craig and Darren and then Daniel, Will and Maria. Every member of the team have a very welcoming personally and make you feel right as home the minute you walk through the door. If you have any questions any one of them will go out of there was to assist you. On the other hand we end up just having a friendly chat every time we meet. I love this place and would not want to live anywhere else. They also put regular resident events on which I absolutely love as it’s a great, fun way to meet other residents and also have a change to the day and for your mental health to stay sociable. Maria is the hostess with the mostest. Thanks a million team for caring so much for me. You are ALL amazing!! I should also mention the safety and security that the building gives you especially if you live alone. The amenities of the gym, games room, separate lounge areas and chefs kitchen are a massive bonus. It's a stunning place to live. No need to look any further. Oh and it's a pet friendly building and the residents are very friendly too.

How has the building management responded to any problems or issues you have raised:

I have not had any major issues just a little question now and then. They are very prompt. The team is AMAZING.

Please share one thing (or more) which you wish you had known before you moved in:

I have nothing to say as all my questions were answered before I moved in.

Please tell us about the good and bad aspects of living in your local area:

The local area is very convenient with great access to shops, restaurants and transport links. Everything we need is close by, which makes daily life very easy. The area feels safe and well maintained, and there are good open spaces nearby. We have not experienced any issues with noise, anti social behaviour or cleanliness on the street. Overall it is a pleasant and practical location to live in

How has the building management responded to any problems or issues you have raised:

The building management team has been very responsive and proactive overall. There were some issues with the hot water for a period during the winter. We understand this was not the fault of the on site team, and they were actively working to resolve the situation. Richard from maintenance has been especially helpful. He clearly cares about residents and takes pride in making sure everyone is safe and comfortable. The team communicated well and did their best to address concerns as quickly as possible. Aside from that temporary period, everything has been handled very smoothly.

Please share one thing (or more) which you wish you had known before you moved in:

One thing to be aware of is that the WiFi in the apartments can occasionally drop in and out. However, it is included and free, which is a great benefit overall. The building also has two excellent common spaces where the WiFi is very strong and reliable, and that is usually where I choose to work from anyway. So in practice it has not been a major issue for us. If anything, it would be a great addition in the future if there were private meeting rooms that residents could book for working from home calls or focused work sessions. Aside from that, there have been no real surprises and we have been very happy living here.

Please tell us about the good and bad aspects of living in your local area:

Great area to live- short 20min walk into the city centre but also plenty of cafes and smaller shops around. Less than 5 mins onto the river path which is great for runs. Also 5 mins to Victoria park. Outside parking is currently a bit of an issue with none residents using allocated spaces but hopefully this will be resolved soon with ANPR cameras.

How has the building management responded to any problems or issues you have raised:

Only had one minor maintenance issue which was resolved very quickly.

Please share one thing (or more) which you wish you had known before you moved in:

The building uses Ask4 WiFi which one of our work devices cannot connect to. It’s not a huge issue for us but might be worth checking if you use secure devices at home for work.

Please tell us about the good and bad aspects of living in your local area:

The downside for the area is that I’m not registered on google maps yet so I’m having lots of troubles with deliveries coming to the house & also no waste collection, I also get taxis for work & they can’t find me. I love the area for the peace & quiet, i think it will be even better when there are some play parks & a shop around as I have a 4 year old so it will be nice to have things to do. It’ll also be nicer in the summer when there isn’t as much mud around from the builders still on site.

How has the building management responded to any problems or issues you have raised:

I logged a maintenance issue on Friday and they came out on Monday to repair the issue for me - I was very pleased with the service.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I had known that I didn’t have any recycling bins or waste collection & that the postcode wasn’t registered with the local council as this has caused me lots of waiting to get things done and stress having things delivered & getting lost.

Please tell us about the good and bad aspects of living in your local area:

It’s great being so close to Temple Meads station, having the Sainsbury’s local store handy and lots of coffee shops . Walking in to the centre is easy through Castle Park. Parking for visitors is a bit of a challenge though.

How has the building management responded to any problems or issues you have raised:

Very speedily and efficiently. Bulbs changed without fuss

Please share one thing (or more) which you wish you had known before you moved in:

The bin are gets very full at weekends. We try to remember to do our recycling etc mid week