The Helm, BH8

Please tell us about the good and bad aspects of living in your local area:

Overpriced because the management is terrible. Everything is always broken and they never fix it so it’s clear the whole thing is just a money making enterprise with no real thought for its clients.

How has the building management responded to any problems or issues you have raised:

No management have never fixed anything in over 12 months

Please share one thing (or more) which you wish you had known before you moved in:

Bars across the street open to 3am playing live music. Drug addicts and homeless living in the property’s car park! Furniture rental package is for the year when they said it was monthly. Yearly increase in rent without consideration or consultation

Please tell us about the good and bad aspects of living in your local area:

Location is very convenient, next to train and bus station. Not far from the town centre. It's a bit expensive but all of Bournemouth has that issue.

How has the building management responded to any problems or issues you have raised:

Shower slider door derailed and was fixed the next day.

Please share one thing (or more) which you wish you had known before you moved in:

The internet can be a bit tedious as multiple tenants would connect to the same router.

Please tell us about the good and bad aspects of living in your local area:

Good: location wise its perfect, loads of restaurants to choose from, loads of public transport options, not far from work, few bars around but seems mostly for students/student nights, noise pollution from the street is minimum but occasionally I can hear people one their way home from a night out if I leave my window open.

How has the building management responded to any problems or issues you have raised:

As of yet I haven't had to make any but the features on the app make it easier to request if I need + the 24hr desk security is a bonus!

Please share one thing (or more) which you wish you had known before you moved in:

If there was an all bills includes option ( covering basics such as bills) which is just added to the rent would help you and i monitor our electricity/water usage

Please tell us about the good and bad aspects of living in your local area:

Is a really nice place with everything u need but the service and the attention to the details or problematic is so bad

How has the building management responded to any problems or issues you have raised:

If u have a problem or a issue with the apartment they will take a while

Please share one thing (or more) which you wish you had known before you moved in:

Nothing is special because at the end of the day I’m fine like this but for what I pay I think I should have better service than that

Please tell us about the good and bad aspects of living in your local area:

Local area has lots of shops and it is very close to bus routes, town center and train station but also lots of noisy students, homeless, addicts

How has the building management responded to any problems or issues you have raised:

The lack of management and ever changing staff means nothing gets done, lifts have been down for weeks

Please share one thing (or more) which you wish you had known before you moved in:

How bad and dangerous the area is, the lack of management and social aspect. It is just not good value for money