The Helm, BH8

Please tell us about the good and bad aspects of living in your local area:

lovely area shame about the management of this building who only care about getting as much money out of residents as possible with minimum service.

How has the building management responded to any problems or issues you have raised:

very badly, they are required to squeeze as much money out of you as they can.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew theyd be hiking the rent up by double figures on a regular basis until you are force to move out. and I wish i Knew they would hold on to my deposit for several months before release even though they have no claims against me and all bills and rent are paid up.

Please tell us about the good and bad aspects of living in your local area:

Area is fine, you have tesco, Asda and train station near by as well as town center and beach are around 15 min walk

How has the building management responded to any problems or issues you have raised:

They kept on telling me that they have contacted a contractor. That has been 3 months without any change.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I knew that they had bad management and maintained service. It’s been hard trying to communicate with them and to get the problem solved.

Please tell us about the good and bad aspects of living in your local area:

Great location, close to cafe, tesco and walkin distance to train n bus station. Safe and lively area.

How has the building management responded to any problems or issues you have raised:

No complain so far. All the requests were handled well.

Please share one thing (or more) which you wish you had known before you moved in:

I had to pay for a gym Induction 38£ I guess It was before I could get an access to gym.

Please tell us about the good and bad aspects of living in your local area:

Good infrastructure, Asda tesco nearby, Bournemouth international college, multiple bus stations, fast food

How has the building management responded to any problems or issues you have raised:

Yes although last time it took several months for the resolution

Please share one thing (or more) which you wish you had known before you moved in:

That the quality of the materials inside the apartment isn’t great

Please tell us about the good and bad aspects of living in your local area:

Located on a busy road, surrounded by student accommodation and rehab housing. There is a methadone clinic to the side of the Helm which attracts all the undesirables. Police station behind the building. Non-stop shouting, crime, sirens and beggars bothering you as you try to enter the building.

How has the building management responded to any problems or issues you have raised:

Apology emails sent out to tenants with reassuring emails also issued to tenants but little to no action actually taken.

Please share one thing (or more) which you wish you had known before you moved in:

Events are extremely inconsistent and disappointing. The windows throughout the building are make of recycled glass and regularly shatter due to weather. The building is apart of a “shared heating” scheme which results in being charged for a percentage of the heating used for the building over all and not your individual usage. There is no option to choose your own utility company.