A guide to living in Greater London

Please tell us about the good and bad aspects of living in your local area:

It’s a vibrant and welcoming area, which was exactly what I was looking for in a new home. I also love how close it is to great amenities and the town centre, making everyday life both convenient and enjoyable.

How has the building management responded to any problems or issues you have raised:

The building management responded promptly to every issue I raised. There was a leak that led to some mould, and both were addressed quickly and professionally. I also experienced a problem with a pipe at a later stage, which was resolved promptly. Overall, I’ve been very pleased with how efficiently the management team has handled maintenance requests.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing significant comes to mind. Overall, the move-in process and living experience have met my expectations.

Please tell us about the good and bad aspects of living in your local area:

The area is really good and I love the amenities and staff. East croydon is so good to use for transport.

How has the building management responded to any problems or issues you have raised:

No problems but if there are then the maintenance team are amazing

Please share one thing (or more) which you wish you had known before you moved in:

Nothing bad to say, some residents may say some bad things about the staff however this has not been true to my understanding. They are extremely helpful and they go out of their way a lot!

Please tell us about the good and bad aspects of living in your local area:

I have lived at Newfoundland for 4 years and, until recently, I had always respected the building and management team. Unfortunately, my experience has changed significantly, especially after dealing with Rafael from the Renewals team. The handling of my tenancy situation was extremely disappointing. I asked for clarification, relied on the information I was given verbally, and acted in good faith. However, when issues arose, I felt the responsibility was placed entirely on me rather than the communication issues being acknowledged. I was also disappointed by the lack of transparency regarding tenancy changes and the rent increase, which I only became aware of after making my own enquiries.

How has the building management responded to any problems or issues you have raised:

I wish I had known that the rent does not always feel justified compared to the overall experience and service provided. I was also disappointed by the lack of clear communication regarding rent increases. In my case, I only became aware of the increase after making my own enquiries, and the communication process involved delays and confusion.

Please share one thing (or more) which you wish you had known before you moved in:

What I found particularly frustrating was that while residents are expected to provide notice within a very strict timeframe, the notice period calculation feels very unfair. Instead of considering the actual date notice is given, it appears to be calculated from the first day of the following month, meaning that if you give notice on 9th July, it can effectively add extra time and costs to your tenancy. My advice to future residents would be to make sure everything is confirmed in writing, ask exactly how notice periods are calculated, and not rely only on verbal information.

Please tell us about the good and bad aspects of living in your local area:

We've been living at Momento Hayes for nearly a year now, and we genuinely couldn't be happier. It's one of those places that quickly starts to feel like home. Overall, living here has been stress-free, enjoyable, and genuinely fun. Great apartment, amazing amenities, brilliant staff, free coffee, and a team that goes the extra mile to make residents feel at home. Would we recommend Momento Hayes? Absolutely. The only downside is that the free coffee has raised our standards everywhere else! ☕😄

How has the building management responded to any problems or issues you have raised:

Another superstar is Emeric, who has to be the best maintenance person ever. If anything needs fixing, he's on it before you can even finish your cup of coffee. Friendly, efficient, and always happy to help he's a real asset to the building.

Please share one thing (or more) which you wish you had known before you moved in:

Speaking of coffee... the free coffee is a surprisingly awesome bonus! Grabbing a great coffee before making the dash to Hayes station for the train to Paddington has become part of our daily routine. It's the little things that make a big difference.

Please tell us about the good and bad aspects of living in your local area:

We've had a great experience renting an apartment at Momento Hayes. From the very beginning, the move-in process was smooth, well organized, and stress-free. The apartment is modern, clean, and well maintained, with thoughtful amenities that make it a comfortable place to live. Everything was ready when we moved in, making the transition easy.

How has the building management responded to any problems or issues you have raised:

A special mention also goes to Emeric, who has been absolutely fantastic. He is always friendly, approachable, and willing to help. Whenever we've had a question or needed support, he has dealt with it quickly and professionally. Thanks to him, we've had no issues at all during our tenancy. His dedication and positive attitude really make a difference to the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One of the things we appreciate most about living at Momento Hayes is the excellent 24-hour security. Knowing that the property is monitored around the clock provides a real sense of safety and peace of mind, making it an even more comfortable place to call home. Charles from the security team, who is simply the best. His friendly attitude and dedication make us feel safe and welcome every day.