Momento Hayes, UB3

Please tell us about the good and bad aspects of living in your local area:

We've been living at Momento Hayes for nearly a year now, and we genuinely couldn't be happier. It's one of those places that quickly starts to feel like home. Overall, living here has been stress-free, enjoyable, and genuinely fun. Great apartment, amazing amenities, brilliant staff, free coffee, and a team that goes the extra mile to make residents feel at home. Would we recommend Momento Hayes? Absolutely. The only downside is that the free coffee has raised our standards everywhere else! ☕😄

How has the building management responded to any problems or issues you have raised:

Another superstar is Emeric, who has to be the best maintenance person ever. If anything needs fixing, he's on it before you can even finish your cup of coffee. Friendly, efficient, and always happy to help he's a real asset to the building.

Please share one thing (or more) which you wish you had known before you moved in:

Speaking of coffee... the free coffee is a surprisingly awesome bonus! Grabbing a great coffee before making the dash to Hayes station for the train to Paddington has become part of our daily routine. It's the little things that make a big difference.

Please tell us about the good and bad aspects of living in your local area:

We've had a great experience renting an apartment at Momento Hayes. From the very beginning, the move-in process was smooth, well organized, and stress-free. The apartment is modern, clean, and well maintained, with thoughtful amenities that make it a comfortable place to live. Everything was ready when we moved in, making the transition easy.

How has the building management responded to any problems or issues you have raised:

A special mention also goes to Emeric, who has been absolutely fantastic. He is always friendly, approachable, and willing to help. Whenever we've had a question or needed support, he has dealt with it quickly and professionally. Thanks to him, we've had no issues at all during our tenancy. His dedication and positive attitude really make a difference to the overall living experience.

Please share one thing (or more) which you wish you had known before you moved in:

One of the things we appreciate most about living at Momento Hayes is the excellent 24-hour security. Knowing that the property is monitored around the clock provides a real sense of safety and peace of mind, making it an even more comfortable place to call home. Charles from the security team, who is simply the best. His friendly attitude and dedication make us feel safe and welcome every day.

Please tell us about the good and bad aspects of living in your local area:

Momento Hayes is a beautiful, modern building that is always clean, well-maintained, and welcoming. The staff are incredibly friendly, professional, and always willing to go the extra mile to help residents and their visitors. One experience that really stood out was when my mum came to visit while I was at work. The staff were extremely helpful and assisted her with accessing my unit, making the whole process smooth and stress-free. They treated her with kindness and respect, which I really appreciated. Knowing that my family would be looked after so well gave me great peace of mind.

How has the building management responded to any problems or issues you have raised:

NO issue - I'm very grateful for their support and would highly recommend Momento to anyone looking for a well-managed building with outstanding staff and excellent service.

Please share one thing (or more) which you wish you had known before you moved in:

It is clear that they take great pride in their work and are dedicated to creating a secure and positive environment especially Charles security guy. I would not hesitate to recommend their services to anyone looking for a dependable, trustworthy, and highly professional security officer. Their commitment, integrity, and outstanding work ethic make them a valuable asset

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes Apartments for the past six months, and my experience has been very positive. One thing I noticed before moving in was that the road outside can be quite busy. However, once you step inside the building or into the apartment, it's surprisingly quiet, and I've never found the traffic to be an issue.

How has the building management responded to any problems or issues you have raised:

One of the things I've appreciated most is the management team. They have always been friendly, approachable, and professional. Any questions I've had have been answered quickly, and the few maintenance requests I've submitted have been dealt with promptly and efficiently. It's reassuring to know that issues are taken seriously and resolved without unnecessary delays.

Please share one thing (or more) which you wish you had known before you moved in:

The building feels safe and secure, which is a huge plus. Everyone I've met has been friendly and respectful, so there's a really nice community feel. Even though it's right by a busy main road, it's surprisingly peaceful once you're inside, making it the perfect place to unwind after a long day. A special shout-out to Charles from the security team, he's always around with a smile, happy to help, and goes out of his way to make residents feel welcome and looked after. It's little things like that that really make a difference.

Please tell us about the good and bad aspects of living in your local area:

Living at Momento Hayes has a nice balance of convenience and comfort, with a bit of everyday fun mixed in. You’ve got plenty of local shops, supermarkets, and quick grab-and-go spots nearby, plus a decent mix of restaurants and takeaways for when you don’t feel like cooking. On my very first day moving in, I even ended up walking over to a restaurant near the station Ginger & Spice and it was top notch, a great first meal in the area and a nice introduction to what’s around here.

How has the building management responded to any problems or issues you have raised:

A special shout-out to Emeric from the maintenance team. Every time I've had a maintenance issue, all I've had to do is submit a ticket, and it feels like he appears at my door in no time. He's always friendly, professional, and happy to help. It's reassuring to know that if something needs fixing, it gets taken care of quickly and without any hassle. Great maintenance service really makes a difference, and Emeric is a big part of why living here has been such a positive experience.

Please share one thing (or more) which you wish you had known before you moved in:

The building is always clean and smells fresh, which makes it a really pleasant place to come home to. It's also only a 5-minute walk to the station, making commuting super convenient.