Momento Hayes, UB3

Please tell us about the good and bad aspects of living in your local area:

Honestly, I’m really glad I moved to Momento Hayes about a year ago when I relocated here for work. Unfortunately, I’ll be moving to another country in the next few months for work again… and I’m genuinely gutted because I’ve actually really enjoyed living here! 😭 If I ever move back to the UK in the future, Momento in HAYES will definitely be my first choice again! :)

How has the building management responded to any problems or issues you have raised:

And a special shout-out to Emeric absolute star. ⭐ Whenever I’ve had an issue in the flat, he sorts it out so quickly. He’s also helped me figure out how to use things in the flat when I had absolutely no idea what I was doing. Very useful when you’re trying to work out whether you’re operating the heating or accidentally launching a spaceship.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, I’ve genuinely loved my time at Momento Hayes. I’m really sad that I have to leave, but I’m grateful for the past year and for how friendly and supportive everyone has been. Would definitely recommend Momento especially if you like clean amenities, good coffee, friendly people and occasionally standing in a queue for that coffee like it’s the last cup on Earth. 😂

Please tell us about the good and bad aspects of living in your local area:

I’ve now been living at Momento Hayes for a few months, and overall I’ve had a really positive experience. Moving somewhere new can sometimes feel a little strange at first, especially when you don’t know anyone around you, but one of the things I’ve really appreciated about Momento Hayes is how friendly and welcoming everyone has been.

How has the building management responded to any problems or issues you have raised:

The maintenance and repair service has also been very good in my experience. Whenever I’ve raised an issue or reported something that needed repairing, it has been dealt with quickly rather than being left for weeks. A special mention has to go to Emeric, who has been particularly helpful and responsive whenever I’ve needed something sorted. It’s reassuring to know that when you raise an issue, someone actually listens and takes action.

Please share one thing (or more) which you wish you had known before you moved in:

The amenities are another major highlight. The gym has been incredibly useful and is one of the things I appreciate most about living here. Having a gym on-site means I don’t need to pay for a separate gym membership, which has honestly saved me a significant amount of money. It’s also so convenient to be able to use the gym whenever I want without having to travel anywhere.

Please tell us about the good and bad aspects of living in your local area:

I’ve been living at Momento Hayes for around a year now, and overall I’ve been very happy with my experience. It’s a modern property with a great atmosphere, and one of the things I appreciate most is how clean and well maintained everything is. Even after a year, the building still feels fresh and almost brand new.

How has the building management responded to any problems or issues you have raised:

The maintenance service has also been excellent. Whenever I’ve had an issue or needed something looked at, the response has generally been quick and the team have been helpful in getting things resolved. A special shout-out to Emeric, who has always been particularly helpful, responsive and friendly whenever I’ve needed assistance. It really makes a difference knowing there are people on site who genuinely care about residents and getting things sorted.

Please share one thing (or more) which you wish you had known before you moved in:

The security team are always helpful, friendly and approachable. It’s reassuring to know there is a good team on site who are available to help when needed and who take the security of the building seriously.

Please tell us about the good and bad aspects of living in your local area:

I've been living at Momento Hayes for a year now and honestly couldn't be happier with the property. The staff are fantastic and I can't fault them. Emeric from the maintenance team is brilliant – he's friendly, knows his job inside out, and always gets things sorted. The rest of the team are just as helpful and always go above and beyond. When I moved in with loads of boxes, they even lent me a trolley, which made the whole process so much easier. The welcome from the team was fantastic too. They even offered my family free coffee and cold drinks while they were helping me move in, which they really appreciated. It made us all feel looked after from day one.

How has the building management responded to any problems or issues you have raised:

The area feels safe, and having security on site at night gives real peace of mind. Charles has helped me when I accidentally locked myself out. He made sure to check my ID before letting me back in, which I really appreciated because it shows they take residents' security seriously.

Please share one thing (or more) which you wish you had known before you moved in:

Overall, Momento Hayes is a fantastic place to live. The apartments, facilities and outstanding team make it feel much more like a community than just another apartment building. I would happily recommend it to anyone looking for a modern, friendly and secure place to call home.

Please tell us about the good and bad aspects of living in your local area:

I've found the location really convenient over the past year. Hayes & Harlington station is within walking distance, and with the Elizabeth line you can get into Central London or Heathrow very quickly, which has been a huge bonus. There are plenty of supermarkets nearby, including Aldi, Lidl, Tesco and Asda, so shopping is easy. The Old Vinyl Factory area is growing, with a good selection of cafés, restaurants and takeaways, and there are even more options in Uxbridge and Ealing just a short journey away.

How has the building management responded to any problems or issues you have raised:

The management team are also ridiculously quick at replying to queries... honestly, I'm still in shock. I was fully prepared for the usual "we'll get back to you in 3-5 business months," but nope! And finally, the security team deserve a medal. I was already at the airport when I had a panic attack wondering if I'd left the oven on. They kindly checked and turned it off for me. I still missed my flight because I spent too long debating whether to go back home or risk accidentally inventing "Momento Hayes BBQ Apartments," but at least the building survived thanks to them. 😂

Please share one thing (or more) which you wish you had known before you moved in:

10/10 – great place, amazing team, and apparently they save both homes and holidays.