A guide to living in Greater London

Please tell us about the good and bad aspects of living in your local area:

We are very lucky to have WestField on our doorstep which is very convenient and a great place to meet and socialise with friends. Transport links are very good buses 2 minutes from the building and the tube station a 10 minute walk making travel very easy. I watched the development go up as I drove past most days and very happy with the end result. The street is very busy no parking directly outside but there are parking bays further up the road and a monitored car park nearby. The bin collection area is very clean and organised. It would be useful and convenient to have a mini supermarket and maybe a coffee shop on the premises. I haven’t seen or heard of any anti social behaviour so far and I’m looking forward to being on the balcony in the summer!

How has the building management responded to any problems or issues you have raised:

Very responsive I had a problem with my en suite shower when I moved in and because of the Christmas holidays I had to wait to get it sorted But it was rectified straight after and I have not had any problems since and I am happy.

Please share one thing (or more) which you wish you had known before you moved in:

Minimal noise which of course you don’t know about until you actually move in - but no disturbance from any neighbours apart from some door slamming late at night.

Please tell us about the good and bad aspects of living in your local area:

Living in my local area is overall very enjoyable. There’s a good range of local shops, cafés, restaurants and bars, from independent stores to well-known chains, which makes everyday errands and socialising very convenient. There are also pleasant open spaces and parks nearby that are ideal for walks, exercise, and relaxing outdoors. Transport links are excellent, with multiple bus routes and good Underground access, making it easy to travel to other parts of the city. At peak times some services can be busy, but travel is generally reliable. Living on my street is comfortable. Parking is usually available, although it can be busier in the evenings. Bin collections are regular and well managed, and while there can be some traffic noise at times, it doesn’t significantly impact daily life. Overall, it’s a convenient and well-connected area to live.

How has the building management responded to any problems or issues you have raised:

Building management have responded very well to any problems or issues I have raised. Communication has always been clear and professional, and any concerns have been acknowledged promptly. Maintenance requests are handled efficiently, with updates provided throughout the process. In particular, Mimi from the management office has been extremely helpful, approachable and proactive in resolving issues, which has made the overall experience very reassuring.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I had known before moving in is how popular the building is, as some facilities and parking can be busier at peak times. I also would have liked to know more about the building’s processes and points of contact early on, although the management team were very helpful in explaining everything once I moved in. Overall, it’s been a positive experience and easy to settle in.

Please tell us about the good and bad aspects of living in your local area:

Momento Hayes is an impressive apartment community that delivers a high-quality living experience from top to bottom. From the moment you enter the property, it’s clear that a lot of thought went into the design, layout, and overall feel of the community. The architecture is modern and clean, and the grounds are well-maintained, creating an inviting atmosphere that feels both upscale and comfortable.

How has the building management responded to any problems or issues you have raised:

Maintenance at Momento Hayes is consistently reliable and efficient. Requests are easy to submit, and the maintenance team responds quickly often resolving issues sooner than expected. The staff is professional, courteous, and respectful of residents’ space, clearly explaining what’s being fixed and making sure the job is done right the first time. Whether it’s a minor repair or a more involved issue, maintenance is handled with care and attention, which makes a big difference in day-to-day living. It’s clear that upkeep is a priority here, and it shows throughout the community.

Please share one thing (or more) which you wish you had known before you moved in:

Location is another strong advantage. Momento Hayes offers convenient access to nearby shopping, dining, and transportation, making daily errands and commuting easy. At the same time, the community maintains a sense of calm and privacy, providing a welcome retreat from the busyness of the surrounding area.

Please tell us about the good and bad aspects of living in your local area:

I’ve been living at Fizzy Canning Town for a while now, and honestly, the change around here has been massive. It’s gone from just a place you pass through to a spot where you actually want to hang out. Having the Hallsville Quarter right outside our front door is such a win—grabbing groceries at Morrisons or a coffee at a local spot is so easy. Plus, being a "Fizzy" resident, you get that extra layer of security and the concierge team, which really helps the place feel like a proper community. Sure, you get the odd isolated thing happening nearby like you would anywhere in London, but the vibe here is actually really positive and the new streets are super well-lit and modern. The best part? The commute is a total joke (in a good way). I can hop on the Jubilee or DLR and be at Canary Wharf in two minutes flat, and having the Elizabeth Line so close at Custom House makes getting across town effortless. It’s just a really convenient, buzzy place to live, and I’m loving being right in the thick of it.

How has the building management responded to any problems or issues you have raised:

Living at Fizzy Canning Town has been a seamless experience thanks to the exceptional management by Greystar and Fizzy. Their team provides swift, professional, and personalised attention to every maintenance ticket, ensuring any issues are resolved with genuine care rather than just a standard response. Beyond repairs, their commitment to continuous and proactive communication keeps residents well-informed and feeling valued, making it a standout choice for high-quality urban living.

Please share one thing (or more) which you wish you had known before you moved in:

One thing I wish I’d known sooner is just how much the "reformed" status of Canning Town genuinely elevates daily life; having a Morrisons, Iceland, and multiple modern amenities right at your doorstep makes the "20-minute neighborhood" lifestyle a reality rather than just a marketing pitch. Beyond the local convenience, a huge insider tip for new neighbors is the "perk" of our Greystar connection: residents at Fizzy Canning Town actually have an agreement to use the high-end gym and professional co-working spaces over at Fizzy East 16. It’s essentially like having a second set of premium facilities just a short walk away, which is a total game-changer for anyone who works from home or wants to switch up their workout routine without paying for an extra membership.

Please tell us about the good and bad aspects of living in your local area:

Riverstone Heights is conveniently located very near a tube station, making it very easy to get around London. We’re also next to a gym , park, and grocery store making it very easy to access what we need throughout the week.

How has the building management responded to any problems or issues you have raised:

Response to any inquiries have always been addressed immediately

Please share one thing (or more) which you wish you had known before you moved in:

I didn’t realize there was not any air conditioning upon moving in and though that is rare to find within a lot of buildings in London I had assumed because of how new this structure was you would find that included as well.