A guide to living in City of Edinburgh

Please tell us about the good and bad aspects of living in your local area:

The living area is beautiful, very quiet and peaceful. The public transport (bus &tram) is so convenient as it is only 4 minutes away from the building and always on time. Ocean Terminal includes a great cinema for a night out as well as cafes, restaurants and retail shops. Tesco and Aldi are only a few minutes away so daily groceries can be done very easily by having a short walk in the neighbourhood. Leith centre (Shore) is only 7 minutes away, having many options for food and drinks.

How has the building management responded to any problems or issues you have raised:

I haven’t had any issues yet, but they were very fast at answering questions about the delivery schedule for a couple of big furniture items.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing, all has been good so far so nothing comes to mind.

Please tell us about the good and bad aspects of living in your local area:

The local area is fantastic, while a little out of Edinburgh city center, the public transit links are great - especially the Tram which gets you into the heart of the city in under 15 minutes. Excellent food & drinks scene in Leith also, with The Shore being a short 5 minute walk from Dockside. Great shopping for clothes, groceries and anything else all within a short distance - otherwise a short ride on the tram gets you straight to St. James' Quarter mall.

How has the building management responded to any problems or issues you have raised:

All problems have been dealt with timely and effectively. The maintenance team are all incredibly nice and willing to spend the time teaching how the issue can be avoided in the future (if it can). No problems with the service at all. A big shoutout to Belle Vargas at the front desk for her constant glowing mood and always-helpful attitude - she's helped us settle in excellently!

Please share one thing (or more) which you wish you had known before you moved in:

While we appreciate the dedication to sustainable practices, I wish we had been given more information regarding the KERS system in each unit. This would not have stopped us moving in, but understanding it in detail would've saved some 'experimentation time' regarding the daily management of hot water available to the unit.

Please tell us about the good and bad aspects of living in your local area:

The area is really good, at the end of McDonald Road, 7 mins walk to the major Tesco shop, 2 mins walk to a really large park (where you can walk your dog). It's located in a residential area, which makes it quiet and safe; I could barely hear any traffic noise and things. 2 mins walk to a bus stop, which gets me to the city centre and Haymarket, and 10 mins walk to a local tram stop, which gets me to the airport.

How has the building management responded to any problems or issues you have raised:

They respond to the email really fast, normally sort things out within 2 days, and they are really supportive with any issues; they never ignore or delay any emails.

Please share one thing (or more) which you wish you had known before you moved in:

I guess you can get quite an extensive viewing with Jade (or any member of the management team) before move-in, and you can ask her any questions. Everything was as described, and she never missed any important detail!

Please tell us about the good and bad aspects of living in your local area:

We decided to move to New Fountainbridge after relocating from Sydney to Edinburgh in March. We loved the area when we visited in 2023 and it's perfectly located for our family near shops, the centre and the local school. We've found the area to be a great location for young families who want to be near to the centre and don't mind the hustle and bustle of the city (although the area is much more relaxed than city centres like Sydney or London!). People have been really friendly and the local cafes and pubs excellent. For larger supermarket shops, we need to get a bus or light rail but getting about is quick and easy. We also love being near the Princess Street playground and the Meadows, both a short bus ride or walk away.

How has the building management responded to any problems or issues you have raised:

We had a few items requiring attention from the inventory inspection. The team allocated someone to look and resolve these within 24 hours. If we need to speak to someone, we can walk 2 mins to the office and get advice or support as needed.

Please share one thing (or more) which you wish you had known before you moved in:

Having access to guest wifi in the building, even for a few days would have been great as we were getting set up with our internet and mobile phones. Also a local area guide, listing supermarkets, transport etc would have been handy, but not an issue as so much is easy to to find online.

Please tell us about the good and bad aspects of living in your local area:

The area is great! We received a free coffee voucher at move-in ( lots of other nice goodies in the move-in gift) for the coffee cave just across street and have continued to go back! You are so close to the city center here but far enough away that it doesn't feel to busy. Lots of shops and things to do close by. The flats are also right beside the canal so you can go on a nice walk as well.

How has the building management responded to any problems or issues you have raised:

I've not had any issues as of yet. But based on my experience so far, I feel confident that they will be helpful should I ever need anything.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was clearly communicated. Because of this, I can't think of anything that I wish I had known. I really do love my new flat