York & Elder, BN1

Manager response

Dear Arianna, Thank you so much, Arianna, for your wonderful and thoughtful review! It’s fantastic to hear how much you’re enjoying your apartment, our beautifully designed communal spaces, and especially the 24/7 residents’ gym. We’re particularly delighted that you’ve had such a positive experience with our onsite management team. Jess will be thrilled to hear your kind words, we know how much care she puts into supporting residents throughout their move and beyond. We’ll also be sure to pass your lovely feedback on to Ali. It’s great to hear that the location is working so well for you too, especially with the train station, supermarkets and beautiful Preston Park all so close by. We’re glad it’s proving to be a great place for both you and your dog! Thank you again for choosing to live with us and for recommending us. Your feedback means a great deal to the whole team, and we’re so pleased to have you as part of our community. 😊 Warm regards, Your York & Elder Community Team

Manager response

Dear A K Thank you so much, A K, for your fantastic 5-star review and for sharing such lovely feedback about your experience! It’s wonderful to hear that you love your home and are making the most of everything the building has to offer, from the gym and classes to the working areas, TV room and rooftop terrace. We’re also delighted that you’re enjoying the fantastic location and everything the local area has to offer. Your kind words about Dan, Jess and Murdell really mean a lot. We’re incredibly proud of our management and on-site team, and it’s great to know that their care, support and commitment to residents is making such a positive difference. We also appreciate your honest feedback regarding the building WhatsApp group. While community spaces can be a great way for residents to connect, we understand that they don’t always reflect the positive community we strive to create. We’ll continue doing everything we can to ensure residents feel supported, listened to and comfortable in their home. Thank you again for taking the time to leave such a thoughtful review and for recommending us. It’s fantastic to hear that you’ve found your forever home! Warm regards, Your York & Elder Community Team

Manager response

Dear Léa, Thank you so much, Léa, for your fantastic 5-star review and for taking the time to share such detailed feedback! We’re delighted to hear that you’re enjoying your new home and that the building, modern design, cleanliness and facilities have made such a great first impression. It’s wonderful to know you’re already making the most of the gym and feeling reassured by the security of our post room. We’re also pleased that you’re enjoying the fantastic location and that our team has been able to answer your questions quickly and clearly during your move-in. Moving to a new home can come with lots of questions, so we’re always happy to help wherever we can. We appreciate your honest feedback regarding parking and understand how frustrating it can be when spaces are limited. We’ll certainly keep your comments in mind as we continue to look for ways to improve the resident experience. There are plenty of activities and services available for you to discover, so we hope you’ll get the chance to explore everything on offer and make the most of your new community. Welcome to your new home, Léa! We’re so pleased to have you as part of the community and hope you continue to enjoy living here. Warm regards, Your York & Elder Community Team

Manager response

Dear CYM, Thank you so much, CYM, for your fantastic 5-star review and for sharing such lovely feedback! We’re delighted to hear that you’re enjoying the design, décor, amenities and atmosphere, and it’s wonderful to know you already feel so welcomed and well looked after. Our management and customer service teams work hard to create a home where residents feel supported, so your kind words really mean a lot to us. It’s great to hear that you’re enjoying the convenience of the area and the community here too. We’re especially pleased that, even after just moving in, you’ve already had such a positive experience. Welcome to the community, CYM! We hope you continue to love living here and enjoy everything your new home and the local area have to offer. Thank you again for choosing to live with us! Warm regards, Your York & Elder Community Team

Manager response

Dear IR, Thank you so much for taking the time to leave such a fantastic and detailed review! 🫶🏼 It’s wonderful to hear that you’re enjoying the building, our facilities, the location and, most importantly, that you’ve found the onsite team so helpful and responsive. Your kind words genuinely mean a lot to all of us, we’ll be sure to share them with the wider onsite team! We also really appreciate your honest feedback regarding some of the design features within the apartment, as well as the wider points you’ve raised around move-in administration and visitor access. Feedback like this is incredibly valuable and helps highlight areas where the experience can be improved. We’re particularly pleased to hear that you’re making the most of the gym and co-working space, and it’s great to know you feel these add real value to your home. Thank you again for recommending us and for recognising the hard work of the onsite team. It’s a pleasure having you as part of the York & Elder community! 💙 Warm regards, Your York & Elder Community Team