York & Elder, BN1

Manager response

Dear Joe, Thank you so much for taking the time to share your experience at York & Elder and for your wonderful 5-star review. We're delighted to hear that you've enjoyed living with us and that our team has been able to support you with quick responses and helpful communication. It's fantastic to know that you appreciate the building's location, the quality of the apartments, the gym facilities, and the community events we work hard to organise for our residents. We're also pleased that you've enjoyed being part of the vibrant local community, with its fantastic independent shops and welcoming atmosphere. Your comments about the views, accessibility, and overall resident experience are greatly appreciated. Thank you as well for your honest feedback regarding occasional traffic noise. We value all feedback as it helps future residents gain a balanced understanding of life at York & Elder. Most importantly, we're thrilled that you would recommend both the building and our management team. Your kind words mean a great deal to us and the entire team. Thank you for being part of the York & Elder community. We look forward to continuing to make your experience a positive one. Warm regards, Your York & Elder Community Team

Manager response

Hi SP, Thank you so much for your fantastic review and for taking the time to share your experience at York & Elder. We’re delighted to hear that you’re enjoying the facilities, especially the large windows and convenient location near Brighton Station and local amenities. It’s also wonderful to know that our team’s responsiveness and communication, including via WhatsApp, have made a positive difference to your experience. We appreciate your honest feedback regarding the microwave and the concerns around pigeons, as well as your thoughts on the surrounding area. Comments like yours help us understand what matters most to our residents and where we can continue to improve. Thank you again for your recommendation and kind words about our management, customer service, and maintenance teams. We’re very grateful to have you as part of the York & Elder community. Warm regards, Your York & Elder Community Team

Manager response

Hello, Thank you so much for your wonderful review and for taking the time to share your experience at York & Elder. We’re delighted to hear that you’re enjoying the design of the development and making good use of our communal spaces, roof terraces, and gym. It’s especially great to know that the workspaces have supported your routine and that our location has made commuting to London convenient for you. We’re also pleased that you’ve found our community welcoming, particularly through the residents’ WhatsApp group. Creating a friendly and connected environment is something we truly value, so it’s lovely to hear this has enhanced your experience. Thank you as well for your thoughtful feedback regarding the hot water outages and the suggestion of a 24/7 boiler monitoring system. We really appreciate insights like yours, as they help us identify ways to improve our service and responsiveness for all residents. It’s wonderful to know you’ve had positive experiences with our team and would recommend us. Thank you again for being part of the York & Elder community. Warm regards, Your York & Elder Community Team

Manager response

Dear Carol, Thank you so much for your wonderful 10/10 review and for taking the time to share your experience with us. We are delighted to hear that you've settled in so well and are enjoying everything the development has to offer, from the spacious apartments and stunning balcony views to the gym, terraces, and co-working spaces. It's especially rewarding to know that our social events have helped enhance your experience and create a sense of community. Your kind words about the team mean a great deal to us. We will be sure to pass on your special mention to Murdell, who will be thrilled to hear that his support made such a positive difference during your move-in and settling-in period. We're also pleased that any issues raised have been resolved quickly and that you've found our systems efficient and easy to use. Providing excellent customer service and creating a comfortable, enjoyable living environment are priorities for us, so it's fantastic to know we're meeting those expectations. Thank you again for your recommendation and for choosing to make your home with us. We look forward to continuing to provide you with a five-star living experience for many years to come. Warm regards,  Your York & Elder Community Team

Manager response

Dear Ben, Thank you for your fantastic review and for sharing such detailed feedback about your experience with us. We're delighted to hear that you've been enjoying both the quality of your home and the service provided by our team. Your kind words mean a great deal, and we'll be sure to pass on your shout-outs to Dan, Jess, Lucy, and Murdell. They are all passionate about creating the best possible experience for our residents, and it's wonderful to see their efforts recognised. It's great to know that the flexibility we've been able to offer, from accommodating pets and personalising your apartment to storing furniture and pigeon-proofing your terrace, has made a positive difference. We believe that helping residents truly make their apartment feel like home is an important part of what we do. We're also pleased that you're making the most of our amenities, including the gym, co-working space, café, and resident lounge areas. Creating convenient spaces that support both work and leisure is something we're proud of. Thank you as well for your honest feedback regarding parking, occasional neighbour noise, and the local pigeon population. We appreciate you highlighting these points and are encouraged that you've noticed improvements in the measures we've put in place. Resident feedback helps us continue to enhance the living experience for everyone. It's especially rewarding to hear that our maintenance response times, online portal, and WhatsApp communication channels have been helpful and effective. Providing quick, proactive support is a key priority for our team. Thank you again for your recommendation and for taking the time to share your experience. We truly appreciate your support and look forward to continuing to provide you with a five-star experience. Warm regards, Your York & Elder Community Team