York & Elder, BN1

Manager response

Hi Nick, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoy the building’s modern design, well-maintained facilities and convenient location, and that you would recommend us to others. We’re sorry that your referencing experience fell short of expectations and caused unnecessary stress ahead of your move-in. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. We’ll share your feedback with the relevant team to help improve communication and ensure future residents have a smoother experience. We also apologise for the ongoing disruption caused by the bin chute being out of service. We understand the importance of maintaining essential facilities and appreciate your patience while this is addressed. It’s particularly encouraging to hear your kind words about Jess our Senior Community Host. We’ll be sure to pass on your feedback to her, as we know how much it means to the team to hear that their efforts make a genuine difference to residents’ experiences. Thank you again for your honest feedback and for recognising the positive aspects of living here. We’re committed to continuing to improve our service and making your experience with us a positive one. Kind regards, Your York & Elder Community Team

Manager response

Dear DZ, Thank you so much, DZ, for taking the time to leave such a fantastic 5-star review and for sharing your experience with us! It’s wonderful to hear how much you enjoyed your 1.5 years with us, and we’re particularly pleased that our on-site team, facilities, maintenance service and location helped make the building feel like home. Your kind words about the team being approachable, responsive and willing to go the extra mile really mean a lot to us. We’re also delighted to hear that the move-in and move-out processes were smooth and that you appreciated our pet-friendly approach, we’ll certainly miss having you and your little cat as part of the community! Thank you again for being such a valued resident. While we’re sorry to see you leave due to your work relocation, we’re so pleased that you had such a positive experience during your time here. We wish you all the very best in your new home and hope you’ll visit us again in the future! Warm regards, Your York & Elder Community Team

Manager response

Dear Arianna, Thank you so much, Arianna, for your wonderful and thoughtful review! It’s fantastic to hear how much you’re enjoying your apartment, our beautifully designed communal spaces, and especially the 24/7 residents’ gym. We’re particularly delighted that you’ve had such a positive experience with our onsite management team. Jess will be thrilled to hear your kind words, we know how much care she puts into supporting residents throughout their move and beyond. We’ll also be sure to pass your lovely feedback on to Ali. It’s great to hear that the location is working so well for you too, especially with the train station, supermarkets and beautiful Preston Park all so close by. We’re glad it’s proving to be a great place for both you and your dog! Thank you again for choosing to live with us and for recommending us. Your feedback means a great deal to the whole team, and we’re so pleased to have you as part of our community. 😊 Warm regards, Your York & Elder Community Team

Manager response

Dear A K Thank you so much, A K, for your fantastic 5-star review and for sharing such lovely feedback about your experience! It’s wonderful to hear that you love your home and are making the most of everything the building has to offer, from the gym and classes to the working areas, TV room and rooftop terrace. We’re also delighted that you’re enjoying the fantastic location and everything the local area has to offer. Your kind words about Dan, Jess and Murdell really mean a lot. We’re incredibly proud of our management and on-site team, and it’s great to know that their care, support and commitment to residents is making such a positive difference. We also appreciate your honest feedback regarding the building WhatsApp group. While community spaces can be a great way for residents to connect, we understand that they don’t always reflect the positive community we strive to create. We’ll continue doing everything we can to ensure residents feel supported, listened to and comfortable in their home. Thank you again for taking the time to leave such a thoughtful review and for recommending us. It’s fantastic to hear that you’ve found your forever home! Warm regards, Your York & Elder Community Team

Manager response

Dear Léa, Thank you so much, Léa, for your fantastic 5-star review and for taking the time to share such detailed feedback! We’re delighted to hear that you’re enjoying your new home and that the building, modern design, cleanliness and facilities have made such a great first impression. It’s wonderful to know you’re already making the most of the gym and feeling reassured by the security of our post room. We’re also pleased that you’re enjoying the fantastic location and that our team has been able to answer your questions quickly and clearly during your move-in. Moving to a new home can come with lots of questions, so we’re always happy to help wherever we can. We appreciate your honest feedback regarding parking and understand how frustrating it can be when spaces are limited. We’ll certainly keep your comments in mind as we continue to look for ways to improve the resident experience. There are plenty of activities and services available for you to discover, so we hope you’ll get the chance to explore everything on offer and make the most of your new community. Welcome to your new home, Léa! We’re so pleased to have you as part of the community and hope you continue to enjoy living here. Warm regards, Your York & Elder Community Team