York & Elder, BN1

Manager response

Hi Lucy, Thank you so much, Lucy, for such a thoughtful and glowing review. It truly means a lot to hear that you, your partner, and your cats have enjoyed calling our community home for the past two and a half years. We really appreciate your understanding during the earlier transition period, and we’re especially pleased to know that the current team has made such a positive difference to your experience. Creating a safe, welcoming, and well-managed environment is exactly what we strive for, so hearing that you feel genuinely looked after is incredibly rewarding for all of us. It’s also wonderful to hear how much you enjoy the location, from the proximity to Brighton Station and Preston Park to having the Laines’ fantastic shops and cafés right on your doorstep. Thank you again for your kind words about our maintenance, management, and customer service teams. Your recommendation means the world to us, and we’re so happy to have you as part of the community. Warm regards, Your York & Elder Community Team

Manager response

Dear Ben, Thank you so much for your incredibly thoughtful review, Ben. It means a huge amount to hear that your experience over the past two years has been such a positive one. We’re delighted that you’ve enjoyed the design of the building, the communal spaces, and the location, but most of all, your kind words about our team truly mean the world to us. Creating a welcoming, supportive environment is exactly what we strive for, so hearing how much the staff have helped during your time here, especially while living away from home for the first time, is incredibly rewarding. We’re especially pleased we could make your recent lease extension as stress-free as possible, and we’ll be sure to share your feedback with the whole team. Stories like yours remind us why we do what we do. Thank you again for your recommendation and for being such a valued part of the community. We wish you all the very best for your next chapter! Warm regards, Your York & Elder Community Team

Manager response

Dear Gabriella, Thank you so much for your fantastic review and for taking the time to share your experience with our community. We’re delighted to hear that York & Elder feels like the perfect place to call home, and that you’ve enjoyed the warm community atmosphere, thoughtfully designed amenities, and convenient location in the heart of Brighton. It means so much to know that spaces like the gym, coworking areas, cinema room, roof terraces, and community kitchen have made such a positive impact on your day-to-day life. Your kind words about our team truly mean a lot. We always strive to make every resident’s experience seamless, supportive, and enjoyable, so it’s wonderful to hear that this has been reflected in your move-in journey and ongoing experience with us. We especially loved reading your comments about the community events, workshops, hobbies, and our monthly newsletter. Creating opportunities for residents to connect and feel at home is at the heart of what we do, and we’re so pleased this has stood out to you. Thank you again for your recommendation and for being such a valued part of the York & Elder community. Warm regards, Your York & Elder Community Team

Manager response

Hi Hajime, Thank you very much for your detailed and thoughtful review. We’re delighted to hear how much you’ve been enjoying your apartment and the wider community. It’s wonderful to know that the design of the building, along with the views and natural light from the large windows and terraces, has made such a positive impression. We’re also pleased that the shared spaces and ground-floor facilities have supported your day-to-day needs, including working from home. Your kind words about our concierge and team are greatly appreciated. We’re glad they’ve been able to assist you promptly and make your experience, especially arranging everything from overseas, as smooth and reassuring as possible. It’s great to hear that the location, nearby amenities, and green spaces like Preston Park have added to your experience as well. We also appreciate your feedback regarding clearer pre-move information and visuals, this is very helpful and something we will continue to improve. Thank you again for your recommendation and for choosing to be part of the community. If there’s ever anything further we can assist with, please don’t hesitate to get in touch. Warm regards, Your York & Elder Community Team