York & Elder, BN1

Manager response

Hi Molly, Thank you so much for your fantastic 5-star review! We're absolutely delighted to hear how much you're enjoying life at York & Elder. It's lovely to know that you appreciate the building's design, our communal spaces, roof terrace and particularly the gym. We're also so pleased that you love your apartment and that our location has made it easy for you to enjoy everything Brighton has to offer. Your kind words about our team mean a great deal to us too. We always aim to make sure any issues are dealt with quickly and with care, so it's wonderful to hear that this has been your experience. Thank you again for taking the time to share your feedback and for recommending us. We're so happy to have you as part of the York & Elder community and hope you continue to enjoy calling us home! Kind regards, Your York & Elder Community Team

Manager response

Hi Faisal, Thank you so much for your wonderful 5-star review! We're delighted to hear that you've had such a positive experience living at York & Elder. It's fantastic to know that you're enjoying your apartment, our facilities and the convenience of our central Brighton location. We're particularly pleased that you've found the building comfortable, clean and well maintained. Your kind comments about our management team are especially appreciated. We pride ourselves on creating a welcoming and supportive community, so it's lovely to hear that our team's friendliness, professionalism and willingness to help have made such a positive impression. Thank you again for taking the time to share your experience and for recommending York & Elder. We're very happy to have you as part of our community and look forward to making your continued stay an enjoyable one! Kind regards, Your York & Elder Community Team

Manager response

Hi Nick, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you enjoy the building’s modern design, well-maintained facilities and convenient location, and that you would recommend us to others. We’re sorry that your referencing experience fell short of expectations and caused unnecessary stress ahead of your move-in. We understand how frustrating this must have been, and we appreciate you bringing it to our attention. We’ll share your feedback with the relevant team to help improve communication and ensure future residents have a smoother experience. We also apologise for the ongoing disruption caused by the bin chute being out of service. We understand the importance of maintaining essential facilities and appreciate your patience while this is addressed. It’s particularly encouraging to hear your kind words about Jess our Senior Community Host. We’ll be sure to pass on your feedback to her, as we know how much it means to the team to hear that their efforts make a genuine difference to residents’ experiences. Thank you again for your honest feedback and for recognising the positive aspects of living here. We’re committed to continuing to improve our service and making your experience with us a positive one. Kind regards, Your York & Elder Community Team

Manager response

Dear DZ, Thank you so much, DZ, for taking the time to leave such a fantastic 5-star review and for sharing your experience with us! It’s wonderful to hear how much you enjoyed your 1.5 years with us, and we’re particularly pleased that our on-site team, facilities, maintenance service and location helped make the building feel like home. Your kind words about the team being approachable, responsive and willing to go the extra mile really mean a lot to us. We’re also delighted to hear that the move-in and move-out processes were smooth and that you appreciated our pet-friendly approach, we’ll certainly miss having you and your little cat as part of the community! Thank you again for being such a valued resident. While we’re sorry to see you leave due to your work relocation, we’re so pleased that you had such a positive experience during your time here. We wish you all the very best in your new home and hope you’ll visit us again in the future! Warm regards, Your York & Elder Community Team

Manager response

Dear Arianna, Thank you so much, Arianna, for your wonderful and thoughtful review! It’s fantastic to hear how much you’re enjoying your apartment, our beautifully designed communal spaces, and especially the 24/7 residents’ gym. We’re particularly delighted that you’ve had such a positive experience with our onsite management team. Jess will be thrilled to hear your kind words, we know how much care she puts into supporting residents throughout their move and beyond. We’ll also be sure to pass your lovely feedback on to Ali. It’s great to hear that the location is working so well for you too, especially with the train station, supermarkets and beautiful Preston Park all so close by. We’re glad it’s proving to be a great place for both you and your dog! Thank you again for choosing to live with us and for recommending us. Your feedback means a great deal to the whole team, and we’re so pleased to have you as part of our community. 😊 Warm regards, Your York & Elder Community Team