Wandsworth Exchange, SW18

The Wandsworth Mills development has caused more heartbreak, stress and sleepless nights than I ever thought possible. It’s also important to know that my parents are also customers, having purchased a property in the Distillery Wharf development a few years prior, which makes what happened next even more shocking. Our first experience was with one of their salespeople, who tried to get my husband to follow her on Instagram and encouraged us to use her husband as our interior designer. It was awkward, unprofessional and honestly quite bizarre. My parents were also refused their referral fee, which was equally odd. After a Commercial Director became involved and tried to put things right, we exchanged contracts believing we were buying our forever home. We had saved for years and committed everything we had towards building our future there. We planned to get married, start a family and have a baby in a home we loved. Less than a year later, the developer reduced the prices of comparable two-bedroom properties by around £300,000. As a result, we could no longer secure the mortgage required to complete. For months, we asked for a fair solution to a problem created by decisions they had made and that were entirely outside of our control. Every request was either rejected or ignored. We dealt with Jennifer Galea, the Customer Services Director, who was one of the most heartless and unhelpful people I have ever encountered. In the end, we were forced to walk away and lose £120,000, which the developer kept without showing a shred of remorse. What hurts most is that this wasn’t just money. It represented years of hard work, sacrifice and hope. Watching our dream disappear has been heartbreaking. Based on our experience, I would urge anyone considering purchasing from this developer to proceed with caution. We were left feeling that once they had our money, nothing else mattered.

Stay away! L&Q and Metra Living are the property managers and they are not considerate to residents. They poorly manage the development with issues occurring on a daily basis ranging from lack of hot water and water supply, or eventually leaks that take months to be resolved. 1 issue earlier in 2024 ended up with a massive flood in Jacquard Apartments with fire doors not working as intended. L&Q and Metra Living put the blame on suppliers instead of take responsibility and proactively manage issues. The price they are charging does not reflect the quality you get so please, again, stay away.

Well planned space, generally good finishes throughout but managed into the ground by L&Q. Have had consistent issues with security and access (post being stolen due to broken main door, bikes being stolen because no secure access to parking garage/bike stores, and regular antisocial behaviour on the doorstep). Even when raising these issues they take lengthy periods to resolve. This appears to be improving but based on past experience we're not holding our breath this is lasting improvement. Rents were also increased by 25% last year which could not be justified by management (response amounted to "because we can"), and there's nothing to say that doesn't happen again.

In regards of developments of the property my thought of the design was great. I prepare for a low raise building and building is not busy. The building is well maintained by the management and easily to reach them when it come of problems. They take actions and solutions at the end.

Flats are well designed, modern look, have their own balcony and has a decent size for a small family to live. Open plan living/kitchen, 2 bedrooms and 2 bathrooms. Storage space isn’t great but you can manage If you’re creative. Neighbours are respectful and they’re mostly couple professionals or small families. There is a concierge that is usually very helpful. Downside is the entrance doors from Georgette Apartments that have always been broken (there are 2 doors - there is always 1 door that works fine but having both working seems to be the challenge). There are 2 lifts so waiting time for them is usually very short but not efficient as many times people call both lifts at the same time. Great bike storage facilities however the gate leading to the basement is open at the top which led to a bike theft once. Cleaning of common areas is great.