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Tillermans at Greenford Quay is a development by Greystar. This Built to Rent has 379 residential units. Located in Ealing, the development is in-between Greenford, Sudbury Hill and also, Sudbury Hill Harrow stations. Which have connections to the Piccadilly and Central lines as well as Chiltern Railways and GWR services.
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Tillermans at Greenford Quay, UB6 Reviews
Write a Review Upload PhotosToo good to be true but it is true
I can’t believe I am living here with such a high standard facilities and affordable price. My kids adore living here and they are so excited. Facilities are great, the management team are so professional, the receptionists are super and help is available 24 hours. Love this flat and the entire environment.
Please tell us what you like and dislike about this area:
Near to station
Parking available
No problem with bin collection
Zero antisocial behaviour and traffic noise
Please share one thing (or more) which you wish you had known before you moved in:
Good,
I didn’t know they arrange event for adults and kids for free.
How has the building management responded to any problems or issues you have raised:
Help is always available quickly as the concern is raised
Manager Response
Hi Khatira
Thankyou so much for your kind words, this means the world to us and were so happy you and your family feel safe and cared. We will be sure to pass your amazing feedback onto our reception and security team and we hope to continue to provide you and your family the best experience possible at Greenford Quay.
Kind Regards
Daniel Collins
Assistant Community Manager
Good Staffs Good Neighbour
I have been living in Tillermans Court since Oct 2020. In short, on the property management, I would say that there are many things for improvement. However, I always able to get the problems solved from their staff when I need help. The previous management is lousy and horrible, but I can realize that the changes from the new management team. Although I don’t much info. about the new management team, anyhow I want to specially thank to the staff Kevin, Eddie & Rex, they are both very kind and helpful.
Please tell us what you like and dislike about this area:
The building is pretty new with nice facilities.
Location : About 8-10 walk to Greenford Station, 35-45 mins. of driving to Central area., so it is not bad in terms of location.
Security : The security group doing very good job, e.g. the security staff will check the identity of all visitors ( friends, contrators, nanny, cleaner, Deliveroo courier….etc. ), there 24 hours security guard is the main reason I stay there for over 2 years.
Value : It is a bit more expensive than the similar properties in London, there are choices in London f you have a budget of £2200-£2400 for 2 beds ( approx. 900 sq. ft. ).
Neighbour : Generally, the people living in the building are friendly and nice.
Please share one thing (or more) which you wish you had known before you moved in:
Generally I am fine with everything of the building so far, especially the significant differences in positive way from the new management.
How has the building management responded to any problems or issues you have raised:
Generally, the management team is good, but I preferably to contact with Kevin, Eddie and Rex to ensure problems get resolved properly.
An Excellent Development
I love living in this development. It makes me feel comfortable and safe. The floor plans and facilities are good. The feature I like the most is the Parcel Safe facility, with it I don’t have to worry about missing a delivery. Having said that, I would consider People to be its best feature; they are the ones to ensure that all the facilities are working properly. It is an excellent team here. Every member that I have encountered was friendly and helpful. I especially thankful to Mr Kevin Ip from the leasing office, who helped me through the rental process with attention to details and an attentive mind. He always responds to my enquiries and issues promptly with the best solution to offer. All in all, I am very happy with this development.
Please tell us what you like and dislike about this area:
There is a coffee shop and a co-op very conveniently located on the ground level of this development. A 10-minute walk would take you to a big shopping centre and the Tube/train station. Essentials for daily life are within walking distance.
Please share one thing (or more) which you wish you had known before you moved in:
Well not much to say, I like every aspect of this development.
How has the building management responded to any problems or issues you have raised:
According to my experience, maintenance requests were responded promptly, and repairs were carried out in a timely manner.
Manager Response
Dear Michelle C,
Thank you, thank you very much for taking you time to submit a lovely review. We are really pleased to hear that you enjoy living with us at Greenford Quay. The safety of our residents will always be paramount. I will definitely pass on your positive commits to Kevin.
Please do not hesitate to leave us a feedback. We are always pushing to improve our services.
Kind Regards
Value for money property in Greenford
Up to standard design, facilities and property management. Pet friendly, great area for cycling. Starbucks and Coop available nearby. Bus stop for no. 92 in the foot steps that tales you to Wembley directly and easy transfer to Ealing and other area.
Please tell us what you like and dislike about this area:
A value-for-money property with quiet environment and direct bus to Wembley area. Special thanks to Kevin Ip for his help in settling the tenancy agreement quickly.
Construction in progress nearby should be noted.
Please share one thing (or more) which you wish you had known before you moved in:
Check if the nearby construction be acceptable to you.
How has the building management responded to any problems or issues you have raised:
No experience yet, cannot share the views.
Manager Response
Dear Fung,
I hope all is well.
Thank you for taking the time to submitting a review. I am glad your move in process went smoothly and that you are enjoying what Greenford Quay has to offer such as retail amenities and helpful staff.
I will definitely inform Kevin of this positive comment.
Kind Regards
Greenford Quay Team
We need the managers who listens and act and change bad situations to good functioning situations!!
Building is beautiful
Facilities needs a big improvement
Property management needs retraining and improve in communication skills and action skills
Management must meet with residents regularly to keep up with ever changing situations.
Discounts must be offered to where maintenance is lacking
Please tell us what you like and dislike about this area:
I have been living here for 15 months.I moved here because of so many reasons. The building is a very modern building with all extras that would make it very competitive. However since I moved here the standards have drastically fallen. Maintenance department is not up to scratch, security doors that are supposed to be repaired if broken don’t get repaired (bear in mind they’re security doors!! Beginning of winter we had hot water and heating problems that took long to be addressed. There are pet owners in this building, many pet owners let their dogs foul on corridors and lifts, now I understand this is not a management issue, but the management should issue penalties and warnings to such a health risk matter. The set up of the parcel room leaves a lot to be desired. The management don’t act immediately. Considering the high rents people pay to live here, Greystar needs to look after its Tenants. Right now we’re getting 30% of the quality of what we’re supposed to get. The area is beautiful the building is beautiful but it needs managers who have a hands on attitude and listening power !!!
Please share one thing (or more) which you wish you had known before you moved in:
I wish I had known that maintenance doesn’t work here at TC
I wish I had known how dogs mess the floors and nothing is done about it
How has the building management responded to any problems or issues you have raised:
Management don’t respond to our issues hence this review. We’re fed up yet we’re paying a lot of money
Manager Response
Dear LK,
Thank you for taking the time to leave us your feedback. I am sorry to hear that you have not had a great experience with us. Over the past few months, we have had many changes and improvements in place to ensure a better experience for our residents. One of these changes are regular updates with residents to build on the lack of communication. However, we always encourage residents to come and speak to us.
With the maintenance issues, our apologies if you felt your standards were not met. A lot of our maintenance parts are custom made to order so sometimes it takes a while for us to complete repairs in the building. In the previous winter, some properties had issues with heating and hot water but within 48 hours this issue was resolved. I completely understand that during cold weathers, this incident should not have happened as creates additional frustration.
In regards to the corridors and lifts being dirty – I agree, this is something any resident shouldn’t see. While Tillermans Court being dog friendly building, we ask that all pet owners make sure to clean after their dog’s accidents. Any resident not doing the above is in breach of their tenancy, receives a written warning and is charged for the cleaning. In the future if you see this, please do notify the reception team who can ensure this gets dealt with.
If there is anything specific you would like to bring to our attention, please email us on tillermans@greenfordquay.com
Antisocial behaviour and feeling deeply unsafe
The flats themselves are beautiful and I have enjoyed the interior design. However I have on 5 separate occasions been alerted to sexual assault occurring in the building from female neighbours who continue to be too afraid to speak up (I don’t blame them). There are drug dealers in the building and there is excessive drug use, too. The scent of weed is on every single floor. I have continuously felt incredibly threatened in Tillermans Court to the point where I have not been able to enjoy the facilities properly. The facilities themselves are now coming at a fee, and many parts of them simply do not work. Communication with management is abysmal at best. They seem to be more interested in turnaround of new tenants (more commission for them), rather than providing a pleasant experience for tenants.
Please tell us what you like and dislike about this area:
There is a Co-op in the building which is convenient, however a 15-20 min walk takes one to Lidl and M&S. The walk to Greenford Tube station is about 15 mins, although I have not felt safe walking the path at night. The commute to the Centre/City is about 50 minutes, which is not very convenient, particularly as this is not in line with the persistent rent increases. The area has continuous antisocial behaviour, ranging from drunk people breaking glass and shouting in the street, catcalling, terribly dodgy characters roaming around. While the building itself is pleasant to look at and the flats are rather lovely (albeit expensive), nothing really makes up for the continuous feeling of being awfully unsafe. I will not be renewing my lease even if they offer me lower rent (which they most certainly will not).
Please share one thing (or more) which you wish you had known before you moved in:
The troubling antisocial behaviour in the building and management’s relaxed attitude towards it.
How has the building management responded to any problems or issues you have raised:
There were some meetings some neighbours were having with management, but it doesn’t seem that they have yielded much (or any) improvements.
Manager Response
Dear Anonymous
Thank you for taking the time to provide your feedback. This is really important to us as the safety of our residents will always be in the forefront of our provided services.
I am sorry to hear about the on going antisocial behaviour especially relating to to drug use and sexual assault. We urge our residents to report these issues the moment it happens in order for management and security to handle it right away following the appropriate procedures. Under any circumstance, If you or neighbours feel very unsafe, please contact the emergency services right away. The building has regular police presence to conduct general checks to make sure the building is safe.
After management sitting down with some of the residents for a general meetings, we have made changes over the past few months which has been communicating in the resident updates emails on a regular. Feedback such as this is key as it gives us the opportunity to see where we lack and how to improve for the better. Please do not hesitate contact us at tillermans@greenfordqauy.com to inform us of any issues and set up a meeting to discuss this further.
Thank you again for taking the time to provide us with your feedback.
Very disappointing
I am a resident for more than a year and can finally give a fair review after waiting and hoping that things will change.
The biggest issue of this place is someone behind the management who completely doesn’t care about needs and concerns of the residents.
Firstly, it’s really frustrating to be paying for allocated parking for more than a year and still not having it. On top of that we received two parking tickets which only means that things in the building are not being managed properly.
Secondly, all the beautiful amenities that were advertised as residents perks will now be charged a fee. Management claims it is in line with all tillermans properties but somehow that detail was missed out by agents in the past. Facilities fees don’t make sense as that was the only attractive point of staying at Tillermans court. It will now be cheaper to get two tickets at the cinema than using the cinema at the building, so what is the point?
Thirdly, you will find random dog waste in lifts, corridors and outside the building. The management is trying to deal with irresponsible dog owners but it doesn’t seem to work. There was a resident with dog waste fully covering their patio which we had to see from our window for a while…
Also, secure parking is not so secure as for more than a year that I live there now, shutter worked like few times only. Gym equipment that breaks also takes ages to be fixed..
Not to mention Heating and hot water issues at the start of cold winter.
Lastly, Greenford area really has nothing to offer, there is no nice restaurants or fun things to do around the area. The fees for rental is quite high for the area thus residents perks and amazing facilities is what really sold it to us initially. As booking the facilities will have a fee from February it really doesn’t make sense to stay here any longer, however we are tied with a contract and frustrated.
I could go on….
Please tell us what you like and dislike about this area:
Bad aspects:
Promises that are not fulfilled
Irresponsable dog owners
Nothing to do in the area
Facilities keep breaking
Fees for booking facilities that were supposed to be resident perks
Please share one thing (or more) which you wish you had known before you moved in:
I wish they would be transparent that there will be facilities fees in the future
How has the building management responded to any problems or issues you have raised:
We are paying for allocated parking for more than a year but we didn’t get one yet and management has still not responded to our concerns. Always promising they are on audit.
Manager Response
Hi Olga, thank you for your review. I am sorry to hear that you have not enjoyed your time at Greenford Quay and would be happy to address each of your concerns. I note that you have raised this with on-site management as well.
Whilst we aim to allocate private parking at the start of tenancy, in your case you have used the adjacent internal car park which has caused inconvenience. Our team have since been in touch to allocate you a bay in the private car park which I hope is suitable. Parking tickets are managed via Automatic Number Plate Recognition (ANPR) so tickets are issued automatically if the system does not recognise a valid permit. As you were issued these tickets in error, we have cancelled both, and apologise for the confusion.
We provided around 6 months’ notice before introducing charges to certain bookable amenity spaces. Just to re-iterate, the communal areas will remain free of charge if residents are happy to share with their neighbours, and a booking fee will only apply if you would like to hire a space privately. Whilst the cinema is charged at £5 per hour for up to 11 people, we appreciate that the minimum booking may be longer than required so we will review this.
There is a clear policy in place for pet owners and we issue fines of £100 if dog mess is not cleared up. If ever the team come across this, our cleaners would be notified, and the mess would be cleared immediately. I appreciate that seeing dog mess is not pleasant and we will continue to enforce rules. I cannot comment on the residents balcony but we would raise our concerns with the resident directly when made aware of potential breaches of pet policy.
One of the car park shutters has unfortunately had various faults and we have engineers attending again next week. In the meantime, we have hired an additional security guard to ensure that the car park is monitored which hopefully provides some reassurance. Some of the gym equipment has taken longer than we would like to repair, but I have been informed that parts have been ordered and the supplier will attend within 10 working days. We recently experienced a communal heating/hot water issue which impacted various homes and recognise that this led to discomfort during cold weather. Our contractors attended on the day that the issue was raised and we provided several updates to residents in writing. Going forward, we aim to attend any heating/hot water issues within 24 hours.
Lastly, it’s a shame that you feel that Greenford does not have a lot to offer. There are several activities available in Ealing Broadway, Horsenden Hill and more, which you can hopefully experience. We currently have Starbucks and Co-Op on site and look forward to opening a restaurant and other spaces that you can enjoy. We will provide an update to residents in due course.
I am happy to discuss any other concerns that you have and would like to thank you again for providing feedback.
Terrible and dirty
Terrible. They have not vetted the tenants. Tenants leave their dog s*** in the corridors, you have to pay to use the facilities which are advertised to be included. there’s no parking available but they are happy to take your money for a parking spot. There’s drug dealers in the building and people just ignore it. I felt completely unsafe there especially after being threatened by one of them.
Please tell us what you like and dislike about this area:
There’s always traffic, road works, noise from people walking around or smoking weed under the bridge. Also, often they set off fireworks from under the bridge.
Please share one thing (or more) which you wish you had known before you moved in:
The additional charges, the kinds of people living in the building and the lack of concern for resident complaints
How has the building management responded to any problems or issues you have raised:
You can email all you like but they never respond and if they do… it’s 2 months too late
Manager Response
Dear Leigh,
Thank you kindly for taking the time to leave us a review. We are truly sorry to hear that we have not met your expectation. Please note that your feedback is appreciated and I hope that when you have time you can pop by the Management Office to allow us to discuss your concerns further.
There is a dog park provided for our furry friends, however if a dog has messed and the owner/resident has not cleaned up afterwards a fine will be applied to their account. We do monitor the corridors and if this is seen, follow the necessary action. The Amenity Spaces can be booked via the Concierge Platform and currently do not involve a booking fee. Please note that if any form of antisocial behaviour is noticed within the Greenford Quay Community we ask that this is reported to Security or Management as soon as possible. We have increased our Estate Security who monitor the outside areas and keep the Community safe.
I do hope that we can change your experience around and make your time with us memorable.
Best regards,
Rebecca
Assistant Community Manager
Stay away – management poor and greedy
Management make it not worthwhile, I would stay away if I could, not worth the hassle when it comes later for your renewals, or something, breaks down- horrible not much more to say. The whole setup isn’t good enough 🙁
Please tell us what you like and dislike about this area:
Management make it not worthwhile, I would stay away if I could, not worth the hassle when it comes later for your renewals, or something, breaks down
Please share one thing (or more) which you wish you had known before you moved in:
About the management team – horrible guys and don’t care only about commission
How has the building management responded to any problems or issues you have raised:
Nooo never respond .. useless. Big task for amateur team
Manager Response
Dear Hamad
Thank you for taking the time to leave us your feedback. I am sorry to hear that you have not had a great experience with us. We have had many changes and improvements in place over the past months to ensure better experience for our residents. If there is anything specific you would like to flag to me then please do so on eva.kiivit@greystar.com and I would gladly look into this for you.
Everything you want for Good Quality London Living
I’ve lived in Greenford Quays since May. I moved from Devon for a new career. It took me a very long time to find somewhere like Tillermans Court. It’s everything that I wanted for myself. Living on my own, it was important to have somewhere well located, with great transport links for work, but that didn’t mean I had to compromise on the style and quality of life. I love my apartment and the team from Leasing, to Concierge and facilities are always diligent and helpful.
Although the community events are more geared towards families than singles its always nice to see those events taking place and a community building within the area.
Great to have access to communal areas – roof terrace was fantastic in the summer, access to gym (although not had much time to use it) cinema, dining, meeting and social areas.
The communal podium garden is always clean, tidy and well kept with access to bookable BBQ area.
The outside of the apartment windows have been cleaned once within 5 months of living here.
Rubbish chutes are always cleaned and any recycling removed daily – it never smells.
Please tell us what you like and dislike about this area:
Excellent transport links (Central Line 8 min walk/Piccadilly line 12 min walk)
Co-op and Starbucks within the development.
10 min walk to large retail park with Next, M&S Food, Lidl, Costa Coffee, Card Factory, TK Max etc..
10 min walk to Tesco Express (near Greenford station)
Pharmacy by the station as is a decent Hairdressers/Barbers
No post office close by. 30 min walk away, but a post box by the station.
You feel safe walking from the station on your own, even at night.
Regular buses, although never used them.
2 x local pubs (only been in 1 of them twice (very pricey) but welcoming and decent enough.
Greenford Quay itself is clean, safe and well located.
Would love more shops: especially a Post Office and Restaurant within the development.
Please share one thing (or more) which you wish you had known before you moved in:
The quality of mattress provided with the furnished element of an apartment is not good quality. I persevered for 3 months, had 2 different mattresses, but ended up buying my own Emma mattress which was the best decision I made. I would recommend sourcing your own mattress if moving in and haven’t got one.
How has the building management responded to any problems or issues you have raised:
Management team are excellent and any items are noted and dealt with in a reasonable time frame.
Manager Response
Dear Andrew
Thank you very much for taking the time to submit your lovely review and this definitely brings smiles to the teams faces. We are very happy to hear you are enjoying your community and are loving living at Greenford quay! I am sorry to hear about your mattress and even through they are made at a UK factory who has been a good supplier to us over the years and we haven’t had previously any issues noted, we do however appreciate your feedback and will take this on board for the future. Thank you again!
Excellent
Overall the management team is doing a great job, I like that they take security seriously and check any suspicious behaviour – that is important!
It would be nice to have some more equipment in the gym like pull-up bars and a dip station. Also, the pool and the table football are not very good quality, might be worth changing them.
Please tell us what you like and dislike about this area:
I really like the area overall, it is not a noisy one and I have not seen any strange or dangerous people. I would say it is a safe area which is important. It would be nice to have the central line working until later on Fridays and Saturdays.
Please share one thing (or more) which you wish you had known before you moved in:
It would have been nice to have a summary/approximation of the electricity, water, heating and council tax bills. This transparency will help future tenants budget accordingly and make an informed decision.
How has the building management responded to any problems or issues you have raised:
Promptly, there was excessive noise a few times coming from the neighbours and had to call reception. They acted promptly and talked with the neighbours. It would be nice to check afterwards again if the noise stopped as sometimes after the management team leaves they start again.
Manager Response
Dear Yasen
Thank you so much for taking the time to fill in the survey and we are really pleased to hear that you enjoy living with us at Greenford Quay. We very much appreciate your suggestions on coming back to you on checking in if the noise issue has been resolved and we will definitely do this moving forwards. We will also take your feedback on board with the games room and when opportunity rises and we look to renew the equipment then we will be adding better quality games equipment and hopefully some more gym equipment. This will be taking some time through as we normally re-assess this once per year or once every two years however this is really useful to know and we will keep this in mind. Thank you again for sending your feedback.
Resident photos
