Category Scores
The Wullcomb is a Build to Rent development managed by Way of Life, located in the heart of Leicester. The building offers 297 apartments with a mix of spacious Manhattan studios alongside one and two-bedroom apartments. Residents have the option of choosing a furnished or unfurnished apartment. Additionally, there are a wide range of facilities and amenities on site. These include 24h concierge, secure car park and cycle storage, a rooftop terrace, a shared kitchen and dining space with modern lounge and a private theatre room.
Reviews
Write a ReviewUpload PhotosWelcoming but things to improve
Previously living in Media City Manchester, I found the prices very high for what you’re getting, however very welcoming building in Leicester, keycard security is good and the 24/7 concierge. The amenities area is very nicely designed, however over the summer for 4 months it was closed due to covid, other buildings similar was left open with social distancing in place, this wasn’t an option here because of the management. It was all fully closed. No reduction of rent or a goodwill gesture of any kind has been offered which is a disgrace considering the sky high cost of rent and how the amenities was a big part of the advertising and selling feature of the apartment. We haven’t had any events organised too, we moved here from another city so hoped to take part and meet friends. Very disappointed at how management have handled the situation and haven’t valued its residents.
Please tell us what you like and dislike about this area:
It’s right next to Highcross shopping complex and has an Esquires coffee shop downstairs now. Not having a gym in the building is a disappointment.
Please share one thing (or more) which you wish you had known before you moved in:
That you can’t book out The Perch communal area for events.
What is the best feature of your home:
My packages always get delivered because of the 24/7 concierge.
Manager Response
Thank you for submitting your review & for your detailed & honest feedback.
We were very sad to have to close the 5th floor during the pandemic, this was not decided by our onsite team but was us adhering to government advice following the local lockdown of Leicester. Our local rules were much more stringent that other areas so we really had no choice.
The 5th floor is now fully open as we have made many adjustments to allow this to happen – we hope you are now enjoying using it – its an amazing area.
If you wish to book The Bower, we can do this for you – please check with our concierge for availability.
The wullcomb review
bathrooms very poor, the ventilation system is very poor and does not remove the steam after having a shower, some issues with management and the whole process of acquiring the room, also a lot of residents feel discriminated upon.
Building design and facilities are good however i feel wrong agent has been appointed to manage this property
Please tell us what you like and dislike about this area:
no gym in building
Please share one thing (or more) which you wish you had known before you moved in:
The rules are such as though this is a student accomodation which it is not, The property os advertised for professionals and they should not treat tenants like they would in a student accomodation environment because We are young professionals but we feel as though sometimes we are descriminated.
How has the building management responded to any problems or issues you have raised:
mixed reviews sometimes fairly and sometimes very badly
Manager Response
Thank you taking the time to post your review.
Your comments are very concerning & certainly not in line with others we have received.
Please can I ask that you contact me directly on karlb@wayoflife.com so we can arrange a meeting in person to discuss your concerns. I would like to try and understand how we could have improved your experience for you.
Lovely place with fundamental problems
Its a nice building but I had lots of problems from the beginning, so many mistakes in the contracts, shower lickings to the down floor and didn’t have shower for a couple of weeks, TV antenna has had problems and I still can’t get any TV channels, all the facilities were close for a few months but management didn’t accept to reduce its cost from the rent, electricity company issued estimate usage for a first few months which is much more than my actual usage, I discussed with the concierge and as apparently some other residents had same issue, they promised to sort that out, but it never happened.
Please tell us what you like and dislike about this area:
Very modern flats, beautiful communal areas and lovely staffs. But very slow if something goes wrong. Not a good location as lots of drugged people around city centre.
Please share one thing (or more) which you wish you had known before you moved in:
I don’t like the location as center has many drugged and homeless people. This devalue the premise, electricity company(that we were asked not to change) has issued unexplainable bills and the customer service isn’t responsive. Even though concierge has promised this matter has been raised by the management, but after 9 months, I haven’t heard anything. I accepted to pay this highest rent considering the facilities, but during pandemic , all the communal areas were closed , so I can’t see why they didn’t agree to give discounts for all that services.
How has the building management responded to any problems or issues you have raised:
Very well behaved management, but things are extremely slow and they usually forget what they promise to do. Mostly needs following up!
Manager Response
Thank you for taking the time to submit a review of The Wullcomb.
I am sorry to hear that you have not been entirely happy with your stay with us. All feedback, both positive and negative, is always welcomed by us as we know that there is always room for improvement and strive to give our customers the best possible experience. Regarding your TV signal, if you can get in touch with us on thewullcomb@wayoflife.com then I can send over the contact details for OFNL who will go through some troubleshooting with you as this usually resolves any signal issues.
In response to your comments about the communal facilities being closed, the reason for the closure was to ensure the safety of our residents during the pandemic in line with government guidance. Now that the restrictions in Leicester have been relaxed by the government, the communal areas have re-opened with additional safety measures in place and we did this as soon as we felt that it was safe to do so. The communal areas at The Wullcomb are free to use for all residents, and there is no additional service charge payable. For this reason, we were unable to offer residents a discount when the area was closed as there was no fee to waiver or discount that relates to the area.
To answer the query about your electricity bills, unfortunately we have tried to contact electricity suppliers on behalf of tenants in the past and due to GDPR, they will not discuss any accounts of tenanted properties with us. If you are still unhappy with the original electricity supplier, please drop me an email on the aforementioned email address and we can discuss the option of you changing your supplier.
Thank you for your positive comments about the staff at The Wullcomb, they are much appreciated and will be passed on to the whole team. I hope to hear from you soon about the above issues so that I can assist you in getting these resolved.
Resident photos
