The Keel, L3

Please tell us what you like and dislike about this area:

It’s a great apartment in a fantastic area – we love it!

Please share one thing (or more) which you wish you had known before you moved in:

That we wouldn’t necessarily choose the apartment. We saw the listing on right move which wasn’t the actual apartment we got. It seems obvious now, but worth considering.

How has the building management responded to any problems or issues you have raised:

The team have always responded Quickly and thoroughly

Please tell us what you like and dislike about this area:

The staff in Keel are very nice and helpful. I like my apartment getting a nice view and bright. Our neighbors are very friendly good for the neighbor as we got a community linking up the neighbor together. There is a walking distance to go to Liverpool one. However, this is good as it is a quiet and peaceful resident area.

Please share one thing (or more) which you wish you had known before you moved in:

they are are transparent and helpful before moving in. If I have any problem on my head and sent out an email for asking, they will take a quick response which is setting up my expectation. Therefore, I move in out is definitely under my expectation.

How has the building management responded to any problems or issues you have raised:

So far, I haven’t got any problem for the building management. They are taking quick response as if u got any question. This make u feel comfortable to talk to them.

Please tell us what you like and dislike about this area:

So many good apsects of living at the keel! Its right on Albert docks so only a 5 min walk from all the bars and restaurants. Lovely quiet area but still very close to the main city so you can enjoy the social side of Liverpool.
Apartments are very spacious with modern features and high ceilings. Parking is really secure and as a young girl living on my own I feel VERY safe here.
The only downside for me, is the inconvenience of taking your pet out for a wee. But this is the same for all apartments I guess! Obviously no back garden to freely them your fury friends go out and play. But you have a lovely area to walk your dog around! So all in all I love it here!

Please share one thing (or more) which you wish you had known before you moved in:

As a first time renter I had no idea what I needed to do in terms of bills and getting meter readings ect. I asked for help and got it straight away! Maybe for someone that is a little shy, a leaflet giving all this information would be a good idea!

How has the building management responded to any problems or issues you have raised:

I haven’t had any major issues, only a couple minor things needed fixing in my apartment and got them sorted straight away! The maintenance guys are so helpful and friendly.

Please tell us what you like and dislike about this area:

sed.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing at all, we were well informed before we arrived and are very happy

How has the building management responded to any problems or issues you have raised:

We have only had a few requests to make and they’ve always been dealt with o. The same day.

Please tell us what you like and dislike about this area:

I newly relocated to Liverpool and moved into The Keel. Reece, from front of house, did a great job at welcoming me into a new community and made me feel at home instantly. The Keel is perfectly located on the waterfront docks, and walking distance from anything in Liverpool. The facilities are modern and stylish with a beautiful view of the sunrise and sunset over the River Mersey. My apartment is luxury, spacious and affordable with big windows and a view over the water. I would recommend The Keel to all my networks looking for the best accommodation in Liverpool! Well done Reece and The Keel management for a good living experience at my new home every day.

Please share one thing (or more) which you wish you had known before you moved in:

All my questions / uncertainties prior to moving in have been put to rest in a genuine and honest manner, and I haven’t regret moving into The Keel once.

How has the building management responded to any problems or issues you have raised:

Professionally, efficiently and effectively on a timely basis as if the matter was their own.

Please tell us what you like and dislike about this area:

The keel is a great location with walking distance to the Albert dock and city centre. The area is quiet and rather beautiful on sunny days looking out over the water.

Please share one thing (or more) which you wish you had known before you moved in:

N.a

How has the building management responded to any problems or issues you have raised:

The staff go above and beyond to ensure everything is how it should be.

The building has recently had the entrance/lobby renovated to a high standard. Sadly this does not extend to the actual apartments. For the first 12 months of our tenancy we were able to open our bedroom window. On moving day the letting manager did not have keys to our apartment and it took them a full 2 weeks before a new set was actually produced, all the while were were still paying rent. We have been without hot water and heating so many times now that I have lost count. There are tenants who have been unable to shower in their own apartment as the building management is refusing to replace their faulty boiler. There are tenants who have had to move out because of pest issues the building management neglected to act on – so entire apartments had to be gutted and re carpeted because there were actual maggots living in there. Money has been taking out of tenants deposits without explanation or a breakdown and sadly the list goes on and on.

Please tell us what you like and dislike about this area:

The keel is ideally situated, hubs such as the Baltic Triangle, the Liverpool Echo Arena the Albert Dock and Liverpool one are all within 15 minute walking distance. Additionally there are a host of local shops, cafes and other places for entertainment such as the water-sport center. Parking is allocated, at an extra fee of £100 pounds a month, which is quite steep considering there is minimal security checks being carried out. The bin store is poorly managed to the point where rubbish is frequently strewn about across the communal areas. Additionally as there are few residential buildings nearby it seems to be a great sport for late night car and motor bike races which will keep you awake.

Please share one thing (or more) which you wish you had known before you moved in:

That while the building looks lovely at first glance, they have cut corners wherever they can in the design and building of the apartments. Floors aren’t insulated, windows don’t open properly if they open at all, boilers frequently fail, EPC’s are completely wrong. It all looks good at the outset but as soon as you look past that it is a whole different story.

How has the building management responded to any problems or issues you have raised:

Whilst maintenance is usually quick to respond to any requests, the solutions offered are 90% of the time focused on symptom treatment rather than trying to find the cause and fixing the issue. Our oven has been leaking for over a year now and each time we get someone in to look at it the response is: ‘You are putting liquid in there.’ Which I can assure you is not the case. When we had a fly infestation last summer (no this was not due to poor hygiene) we got told to shut all of the windows and doors and they closed of the ventilation vents as well. In the middle of a heatwave, during covid – so we were left with no ventilation whatsoever in a flat that easily reached 30 degrees Celsius!

Please tell us what you like and dislike about this area:

The location of the Keel is amazing! I love that I can look over water all day. The city centre is only a short walk away and even though we are so near to the Albert Dock and arena, it’s not busy at all.

Please share one thing (or more) which you wish you had known before you moved in:

Nothing, we felt fully informed by the staff before our move in

How has the building management responded to any problems or issues you have raised:

No issues so far – all staff seem friendly and willing to help

Please tell us what you like and dislike about this area:

Right next to the river so you have amazing views, 10 minute walk to the city centre and not far from trendy bars and restaurants

Please share one thing (or more) which you wish you had known before you moved in:

Honestly can’t think of anything that we were not told about when viewing the property, certainly not anything negative

How has the building management responded to any problems or issues you have raised:

We asked for some furniture to removed from the apartment – asked at reception and within 10 minutes maintenance were here to take it away

Please tell us what you like and dislike about this area:

The building has great facilities including onsite gym and private parking. Parking is expensive but worth it because it is gated and secure. It is a very peaceful area with minimal traffic. I thought concerts would be a problem because it is so close to m and s bank area but you hear nothing. I love living here. So close to city centre and within walking distance of all the lovely bars and restaurants in the Albert docks. Versatile building with loads of different tenants, loads of social events to mingle and animals are allowed and it’s so lovely to see animals everyday.

Please share one thing (or more) which you wish you had known before you moved in:

Everything was answered during our first showing

How has the building management responded to any problems or issues you have raised:

Very quick to respond to any problems or issues raised.