The Junction, LS12

Manager response

Hi Shirley, Thank you for taking the time to leave a review. We’re pleased to hear you enjoy the apartment design and the convenience of the local area and transport links. We’re sorry that some aspects of the building and our response times haven’t met your expectations. The majority of maintenance requests are responded to and resolved within 72 hours; however, where specialist contractors or parts are required, this can occasionally take a little longer. In relation to parking, the number of spaces was set during the planning stage by the local authority, so availability is limited. We do appreciate how frustrating this can be and thank you for sharing your feedback. Kind regards, The Junction Team

Manager response

Hi, Thank you so much for your lovely review. We’re delighted to hear how much you’re enjoying the layout of the building and apartments — especially the views from the higher floors! It’s also great to know the block post areas, warm homes and overall design are working well for you. Your kind words about the team really mean a lot. We’re so pleased you’ve been enjoying the events programme too — the Christmas Party was a highlight for us as well! It’s fantastic to hear you love the location and the viaduct area (and that the dog park gets your approval 🐾). We’re looking forward to the gym opening just as much as you are. Thank you again for recommending us — we truly appreciate your support. Kind regards, The Junction Team

Manager response

Hi Abdul, Thank you for your great review. We’re so pleased to hear you’re enjoying your apartment and the central location, and that you’ve found the team friendly and proactive when resolving any issues — especially with white goods. We appreciate your feedback regarding the gym and local shopping options. We know having more facilities nearby makes a difference, and we’re looking forward to the on-site gym opening very soon! Thank you again for recommending us — it really means a lot. Kind regards, The Junction Team

Manager response

Hi Joanna, Thank you for taking the time to share your feedback. We’re really pleased to hear that you value the design, layout, and overall standard of the apartments, as well as the location and the efforts of the onsite team. It’s positive to know that your initial experience of our responsiveness and day-to-day management has been good. We are sorry, however, to read that some aspects of your experience have not met expectations. In particular, we fully understand the frustration regarding the delay to the gym opening. This has taken significantly longer than originally anticipated due to factors outside of the onsite team’s control, including changes in building regulations and planning approval processes. We recognise that this has been disappointing, and we are looking forward to the opening of the brand-new gym in the next few weeks! We’re also sorry to hear that you have found the Enterprise Car Club sign-up process difficult. While this scheme is managed externally, we are always happy to assist residents where we can, so please do contact the team if you would like support with this. Regarding longer-term issue resolution, we appreciate your honest feedback. While we always aim to respond quickly, some matters can unfortunately take more time where external contractors, specialist parts, or landlord approvals are required. That said, we are continually working to improve communication and timeframes wherever possible. Thank you again for sharing your comments — feedback like yours helps us identify where we need to do better as well as what is working well.

Manager response

Hi Xiaoya, Thank you for taking the time to share such detailed feedback, and for being a resident with us for the past three years. We’re really pleased to hear you’ve enjoyed the design of the development, the natural light in the apartments and the local amenities nearby. We’re sorry for the disruption caused by neighbouring construction works. As this related to a separate development, the timescales were unfortunately outside of our control, but we do appreciate how frustrating this must have been — particularly when working from home. We do have team members on site 24/7, who are usually based at Reception, although they may occasionally be assisting residents elsewhere in the building. The parcel room is kept locked for security, but residents and couriers are provided with access codes. If you ever experience difficulty accessing it, please do let us know so we can assist straight away. The majority of maintenance issues are responded to and resolved within 72 hours. Where external contractors or parts are required, this can sometimes take a little longer. In relation to the rent increase mentioned, we are not aware of any 15% increase being applied. We would be grateful if you could contact the Leasing Team directly so we can review your account and clarify this for you. Thank you again for your feedback and for recommending us — it’s appreciated and helps us continue to improve. Kind regards, The Junction Team