The Junction, LS12

Please tell us about the good and bad aspects of living in your local area:

Great area, close to shops and pubs and a 10 minute walk into town centre. Its also next to the canal so greenery is on your doorstep.

How has the building management responded to any problems or issues you have raised:

They have helped in a timely and polite manner - no complaints.

Please share one thing (or more) which you wish you had known before you moved in:

I have no complaints, everything was explained to us in detail and all questions were answered.

Please tell us about the good and bad aspects of living in your local area:

I have been living here for more that a year and a half. Unfortunately the things that have been advertised in order attract us into this nice establishment were mostly untrue.

How has the building management responded to any problems or issues you have raised:

No the management avoids to meet with us and the communication going out is inaccurate and unreliable.

Please share one thing (or more) which you wish you had known before you moved in:

The gym has never been delivered although although the surrounding buildings have without any problems with permits.

Please tell us about the good and bad aspects of living in your local area:

Good - Flats are new & modern - co-working space is awesome - bin shutes in some buildings - Dog Park Bad - The car park is woefully designed & the license plate recognition - Communication of management is very poor The gym has not been constructed despite numerous promises, with denial of those promises after the dates pass - The dog park is poorly maintained - Staff turnover is insane. I have lived here since 07/23 & there is an entirely new set of staff - Fitness classes offered in compensation rather than a credit on the residents' rent to offset the cost of a gym, which has been promised numerous times - Staff afraid of dogs & reacting

How has the building management responded to any problems or issues you have raised:

Dawn is trying to get things done & is a breath of fresh air. However, the Junction has apathy for its residents throughout the time I've lived here, with only Matthew, Polly & Dawn seemingly proactive or capable.

Please share one thing (or more) which you wish you had known before you moved in:

That there was going to be such resistance to installing a gym that has been promised, it's easy to blame it on the council & their planning rules. However the reality is The Junction/Native Living is a rental company which is capable of understanding planning permission.

Please tell us about the good and bad aspects of living in your local area:

I enjoy the frequent events held by the building. However, the price of parking is very high, which makes it very difficult for visitors and the tenants themselves. Furthermore, we are constantly disappointed by the delays in building the gym which we were promised.

How has the building management responded to any problems or issues you have raised:

We have not raised any issues with the building management.

Please share one thing (or more) which you wish you had known before you moved in:

No gym as it has been delayed numerous times. This should not be a part of their sales pitch to potential customers

Please tell us about the good and bad aspects of living in your local area:

Feels very safe with lots of security! Great location, super close to city centre. Supermarkets and local businesses near by which is really nice.

How has the building management responded to any problems or issues you have raised:

Due to a system error, we received an email which worried us. They were so fast to resolve and reassure us! And even gifted us a voucher to apologise. 10/10 service

Please share one thing (or more) which you wish you had known before you moved in:

Until we moved in we had no idea how devoted the staff would be! They are all amazing and super helpful!