No.26, CR0

Please tell us what you like and dislike about this area:

Transport is convenient;
Plenty of shops around;
Lots of construction work happening around which are incredibly disturbing;
Anti-social behavior is common to be seen;

Please share one thing (or more) which you wish you had known before you moved in:

Management would be harrowing the safety of residents.

How has the building management responded to any problems or issues you have raised:

Either with significant delay or not responded at all. Maintenance services are unfinished to this day (over six months later) in the flat meaning I currently have a hole in my ceiling from which before water was coming out.

3

Facilities

4

Design

1

Location

2

Value

1

Management

Please tell us what you like and dislike about this area:

Great location and that’s it.

Please share one thing (or more) which you wish you had known before you moved in:

The council tax rates, the poor quality of furniture and the time it takes to get even a bulb changed.

How has the building management responded to any problems or issues you have raised:

After months of nagging but still not everything has been sorted.

Worst of all lovely & caring staff let down by the management – painful to watch and extremely frustrating to live in.

Massive increase in rents for existing tenants (during covid, while service offered was limited….) and now visible cuts taking a toll on basic aspects like health and safety making Native look really bad & greedy.

On the top of that noise from nearby constructions surrounding the building from …every side is non stop. If you think you will enjoy your balcony (used as strong reason for higher rent) think twice.

One of the highest rents in croydon so if you work hard for your money may be worth some self respect & avoiding.

Please tell us what you like and dislike about this area:

great location 2 min from the station

Please share one thing (or more) which you wish you had known before you moved in:

massive contraction noise every side of the building
wonder/management introducing cuts to the basic service
leaks
water issues
beautiful design but poor quality

How has the building management responded to any problems or issues you have raised:

they don’t, hiding behind lovely staff but not responding directly

Please tell us what you like and dislike about this area:

The local area is okay, you have box park and you are opposite the station. But there
Is nothing that can make the building work (8-6 Monday – Friday and half of Saturday) worth it, it is so loud it’s insane. If you decide to live here, make sure you take this into consideration because it’s awful or wait a year until it’s finished.

Please share one thing (or more) which you wish you had known before you moved in:

Building work

How has the building management responded to any problems or issues you have raised:

After a long time, it took ages to
Get our hob sorted, in the end we went directly
To the retailer.

Please tell us what you like and dislike about this area:

Location is very convenient. Close to the East Croydon station, which makes you 20 minutes away from Victoria Station. Local bars, shops and Box Park are 3 minutes walking distance.

Please share one thing (or more) which you wish you had known before you moved in:

I have lived in different places and must admit it’s my best experience so far

How has the building management responded to any problems or issues you have raised:

The management has been very helpful and friendly. All problems have been managed professionally and efficiently.

5

Facilities

5

Design

5

Location

5

Value

5

Management

Please tell us what you like and dislike about this area:

Local area is very good, boxpark is a stones throw away from the front entrance, same for east croydon station, shopping centre is a 5 minute walk away, there is a construction site opposite the front of the building which can be noisy at times

Please share one thing (or more) which you wish you had known before you moved in:

That there was going to be a big construction project right outside our windows

How has the building management responded to any problems or issues you have raised:

Fairly well, we had some issues with windows being cleaned and appliances being fixed but I believe the speed at which they were to be sorted was mostly out of the managements control

THE LIFTS ARE SO FAST. I have been places where lift issues were a massive gripe so this was a positive for me coming and going. Even with the covid one person rule, I can remember waiting a while maybe once or twice the entire time I was there.

The staff are extremely friendly and helpful. They got me a different colour side table when I moved in because I preferred pink to yellow. Not a single bad experience with staff. There were customer service contacts available overnight while I was there so any issue would get a speedy response. Issues were generally dealt with quickly too once logged. There’s an app now I think but I didn’t use it. The ONLY (and I mean ONLY) reasons I gave a 4* to the property management element is because I had an issue with the fridge which wasn’t able to be fixed, and my rug was really dirty on arrival. But honestly everything else was fantastic, especially considering COVID circumstances.

Bills are separate so you do have to deal with the company yourself, but there’s only one you have to deal with and it’s super super easy. There’s a slick portal so it’s two clicks to pay and you’re done once it’s set up.

No unfair charges (no charges at all in my case) at the end of the tenancy. Really, really amazing. Just a small thing but there was a welcome pack when I moved in with things from local businesses, including a big pouch of coffee beans and a plant. Maybe that’s a small thing but I think it reflects the rest of the experience. Probably my best renting experience so far and if I’m ever back in Croydon I’ll be there again.

Please tell us what you like and dislike about this area:

Public transport is amazing where train’s are concerned. East Croydon is right outside, less than a 5 minute walk yet train noise is minimal. You can hear the trains, but they’re sort of calming imo, definitely never disturbing. If you want to drive, the one way system can be a little problematic, and I believe you have to pay for a parking space if you need one. No experience with it myself but having friends with cars over was a little limiting due to park price elsewhere etc. Zero traffic noise (on floor 15 anyway).

Back to noise, there is building work going on right outside the front of the building, and though the noise is bearable, it may be worth considering if you do a lot of work from home. Obviously after 2021/2022 this may be over! but there’s another blank plot right beside the new development so something to keep in mind. Box Park is also a few yards down the road. During COVID this was fine, but once stuff opened up the football is LOUD from the room. Obviously this isn’t constant but something to note. My flat was on the front side of the building so I’m sure the other side’s better for that stuff too!

Again, I was there in COVID and not for long, so I didn’t get the full local experience. There’s a Nando’s within a couple of minute’s walk, which is great if you want to avoid Deliveroo fees! But if you do like deliveroo everything’s super close so that’s quick. And as for walk-ins/town centre, everything’s within a ten/fifteen minute walk which is nice and easy. The co-op is right at the bottom of the building. I really loved the location and I want to stress I LOVED living at No. 26 so none of these things were major complaints to me, just my honest opinion for those looking.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d known the service would be so good so before moving in I didn’t stress about getting issues sorted or getting the deposit back. Maybe the hassle with parking and driving would have been good to know but it’s not like it makes any difference so!

What is the best feature of your home:

1) floor to ceiling windows 2) staff 3) king bed 4) lift speed 5) view (though this might be obscured once the building next door goes up). Also, under-cabinet lighting in kitchen was very relaxing in the evening. Small space but well designed so it was compartmentalised and didn’t feel cramped.

We love style of the apartments, which have a very modern feel. Great in the winter months too as we have hardly used the heating to keep warm.

The management team are fantastic and always on hand to help and sort out issues. Looking forward to being able to use more of the facilities such as the communal work space once permitted!

Please tell us what you like and dislike about this area:

Just two minutes from East Croydon station makes it great for links to London and the south. Plenty of restaurants around with boxpark down the road.

Please share one thing (or more) which you wish you had known before you moved in:

How much development is taking place around the building. It’s certainly not overly annoying but there’s a lot of development around the immediate area.

If there is one thing you would change about your flat or property what would it be:

Some of the fittings, whilst are high end and look great just aren’t. The sofas are squeaky and the bathtub in the main bathroom is pretty useless for anyone over 5’5! But these are just minor points and don’t detract away from a great building.

Please tell us what you like and dislike about this area:

The property is literally in front of East Croydon Station facing the back entrance of the station. Which for me is the best entrance, with no much of the “mess” that always hangs around the main entrance. There is construction going on now for new development, but this does not interfere with our building. The cleanness of the street is very good and the area has been recently renovated.

Please share one thing (or more) which you wish you had known before you moved in:

We have done very thorough research before deciding to move in. So I don’t believe so far we have something to add.

If there is one thing you would change about your flat or property what would it be:

If there is one SMALL thing I would add is that our flat was not professionally cleaned as up to standard, as there were crumbs on the floor, limescale in the showerhead and sinks (toilets and kitchen) as well the dishwasher was with limescale and smelling funky (with a dishwasher cleaner tablet I got that fixed). That was some kind of small attention to detail that someone can pick. After a good scrub, I got rid of myself of the limescale in the sinks and toilet but would be nice to arrive in our new flat a bit more well cleaned.
Although, I would like to make it clear that it did not affect our opinion of how impressed and happy we are with the property management team and building.

Please tell us what you like and dislike about this area:

It is an amazing area with all we need close by. Good transport connections and grocery stores nearby. And also Boxpark with lots of delicious food options.

Please share one thing (or more) which you wish you had known before you moved in:

The rooftop spaces are really nice specially for those with pets and the co-working space is awesome for periods of home-office.

What is the best feature of your home:

Friendly space with an efficient management team and great area with good transport connections and grocery stores.