New York Square, LS2

Please tell us about the good and bad aspects of living in your local area:

The local area is convenient and pleasant to live in, with easy access to The center and a cold store within the building. People around are extremely nice and helpful. The area is considered safe.

How has the building management responded to any problems or issues you have raised:

Building management has been very responsive and supportive these days. When I had an issue with the boiler, Kit responded quickly, was extremely helpful, and very kind throughout the process. The issue was handled efficiently and communication was clear.

Please share one thing (or more) which you wish you had known before you moved in:

It’s reassuring to know how responsive and helpful the building management team is. Having someone like Kit, Lidya, Charlotte as well as all the other staff members who responds quickly and kindly makes a big difference when issues arise, and it’s something new residents will really appreciate.

Please tell us about the good and bad aspects of living in your local area:

I lived in moda for over a year. There are definitely some good things but unfortunately I also encountered some serious issues that had a huge effect on me. The location is awesome and the city center is really close. They have a small sainsbury that is just outside of the building which is pretty cool. Some of the staff were really friendly and kind especially Charlotte. However there were some serious safety issues that I encountered, once someone from the maintenance broke into my apartment in the early morning and I was screaming at him to leave my apartment but he refused and when I reported this incident I it to be taken seriously (they didn’t) Another time I scheduled an appointment with the maintenance and I made it very clear that I would like to be attended but the maintenance was let into my apartment by someone a day earlier than scheduled, even though I clearly said that I want to be there. They made me wait for over a month and their excuse that this was a serious matter, if it was a serious matter they would’ve entered the apartment immediately and would definitely not ask me to choose a date and time only for them to enter ONLY A DAY EARLIER THAN THE APPOINTMENT. This happened without my consent despite clear communication (mind you they eventually entered my apartment the third time also after all of that). Something that is more concerning are the gates/doors that are in the garden, I saw a homeless person inside the garden where there are literally apartments that are in the ground floor and some could’ve had their window doors opened(don’t recommend living in ground floor bc the garden gates are always opened). Another time I was at the reception area in early morning and saw someone sleeping in one of the couches while only one staff was on duty. This could genuinely put risk not only on residents but also on staff considering the staff was alone. Overall, the location is very convenient and some staff members were amazing, but the safety concerns and management issues definitely outweighed the positives for me.

How has the building management responded to any problems or issues you have raised:

They didn’t. They either took a long time and I had a problem with the heater in the en-suite (it kept dripping a liquid green substance) that they did not fix and I called them multiple times over this matter and eventually they said that just wipe the liquid substance.

Please share one thing (or more) which you wish you had known before you moved in:

The community utilities. Absolutely a scam and the way they communicate and write emails to customers it is like they want to confuse them more on purpose.

Please tell us about the good and bad aspects of living in your local area:

The building is in a beautiful area however I was left without heating for 8 weeks, had a forced permenant move to another apartment and then had no heating or hot water which is a recurrent problem for the building.

How has the building management responded to any problems or issues you have raised:

Not adequately addressed on multiple occasions, many unhappy residents

Please share one thing (or more) which you wish you had known before you moved in:

That this is a building with multiple multiday heating and hot water outages that are poorly managed

Please tell us about the good and bad aspects of living in your local area:

There is easy access to the city centre with a close link to the bus station it takes around 15 minutes for me to get to the train station. There are sometimes college students around the building.

How has the building management responded to any problems or issues you have raised:

They answer promptly through the buildings app and the issue is resolved quickly

Please share one thing (or more) which you wish you had known before you moved in:

I’m happy that there are often free giveaways or events offered. I especially like the Yoga lessons with Lydia

Please tell us about the good and bad aspects of living in your local area:

Heater didn’t work is not good. But the people here is very friendly and patient. They fixed my heater as soon as possible and Ivana always cares me makes me feel home.

How has the building management responded to any problems or issues you have raised:

Very good, they response quickly and efficiently, only one time they forgot to reply but the reception helps me to solve.

Please share one thing (or more) which you wish you had known before you moved in:

Good, I think they should have an earlier check in time so that I don’t have to book an hotel if I arrive at night