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Ranked 24th out of 25 in Canary Wharf
By L&Q
3.70
New Union Wharf is a development in the heart of a vibrant riverside community on the Isle of Dogs. The scheme provides a mix of apartments and maisonettes arranged around shared podium courtyards. Additionally, most of the units here have views across the River Thames.
Facilities
Parking
Parking
Awards
Design Award: 2022
Location Award: 2022
Ranked 24th out of 25 in Canary Wharf
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29 total reviews
Sarah (Owner)
Verified Resident
Jul 2023
Sarah (Owner)
Verified Resident
Jul 2023
I love my apartment and I’m so proud most of the time to live in such a lovely apartment. I’ve had many issues since moving in and constantly get ignored by after care from L&Q. I took to sending weekly follow ups for months on end to keep chasing issues. They just ignore everything and are rude. We have recently had many issues with people coming into the development and breaking things or having parties and disturbing everyone till all hours of the morning. As a resident group we have resolved some things but it’s a big challenge. We have had more than once the bins not be collected for weeks and end up with cockroaches and rats on the road outside and in the ground floor. We begged L&Q to help and we all got the same generic response of it not being their problem. Really wouldn’t recommend anything to do with L&Q if I knew what I do now.
Manager response
Thank you so much for your review – we are so pleased you like your new home. We are very sorry that you have experienced issues with aftercare - please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Aug 2023
Matt D (Owner)
Jul 2023
Matt D (Owner)
Jul 2023
The design, quality and finish of the development is great. No issues within the flat purchased, well spaced out rooms and good finish. Only thing I would note is that the management company are slow to respond to issues and are dealing with high staff turnover. Thus this creates delays in tracking work orders.
Manager response
Thank you so much for your review – we are so pleased you like design, quality and finish of New Union Wharf and the location.
Posted by
L&Q, Customer Service Team
Aug 2023
It’s Me!! (Tenant)
Verified Resident
Apr 2023
It’s Me!! (Tenant)
Verified Resident
Apr 2023
The development was built the wrong way round. It’s like a wind tunnel! Unlike the old estate, we have no blocks blocking the wind. I can only speak about my property. The design is more than I could imagine. I have covered management in my previous response.
Manager response
Thank you so much for your review – we are so pleased you like location and community feel of your new home. If issues regarding the URS bins continue, please contact us at lqdirect@lqgroup.org.uk (with Homeviews in the subject line) and a dedicated agent will do their best to assist.
Posted by
L&Q, Customer Service Team
Oct 2023
Darren G (Owner)
Verified Resident
Mar 2023
Darren G (Owner)
Verified Resident
Mar 2023
Well-designed apartments with lots of light and all of the modern installations you would expect. Building and general property is well managed, always clean and the managers are quick to respond to issues. Location is excellent, having easy access to Canary Wharf, the Isle of Dogs, London City Airport, Greenwich, and multiple transport links.
Manager response
Thank you so much for your review – we are so pleased you like your new home.
Posted by
L&Q, Customer Service Team
Apr 2023
Gowtham H (Owner)
Verified Resident
Mar 2023
Gowtham H (Owner)
Verified Resident
Mar 2023
Property management has been more than satisfactory with regular fire alarm checks and sprinkler tests. There was an issue with the heating and it got resolved in no time during the winter. Garden in the first floor is always my go-to place to enjoy the evening breeze.
Manager response
Thank you so much for your review – we are so pleased you like your new home.
Posted by
L&Q, Customer Service Team
Apr 2023
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews