New Acres, SW18

Please tell us about the good and bad aspects of living in your local area:

The locations is pretty great. It’s really close to Wandsworth town station, the only downside is that the trains aren’t very frequent. There are great cafes and restaurants in the area too and the river is close by.

Please share one thing (or more) which you wish you had known before you moved in:

The management at New Acres has been a complete nightmare to deal with. I’ve been really unwell since living here, and after months of not getting answers, I finally paid for my own independent mould testing. The results showed high levels of toxic indoor mould, and I even provided medical documents proving I have very high levels of mould toxins in my body. Instead of helping, management brushed it all off. They did a quick look around the flat, waved a humidity reader in the air, and told me there was nothing wrong — while completely ignoring the evidence I gave them. It feels like they’d rather deny the problem than face up to it, even when it’s making residents sick.

What is the best feature of your home:

It’s very close to the train station, this has been convenient.

Please tell us about the good and bad aspects of living in your local area:

There is nothing in the local Local area, except a mcdonald's and a virgin fitness that. But with all respect that's what it was like before the development, as it was place for rubbish dumping and warehouses. No parking at all anywhere which is nuts, considering the amount of blocks of flats built. Do they really except people that can afford these flats, especially with families to have all have oysters cards and bus passes! And no cars? Really! Bin collections are regular, however that is only the regular trash and recycle rubbish, unfortunately people are dumping items that don't qualify for such a collection which means fly tipping is rampant in the bin areas. Sound quality is good as windows block out traffic noise.

How has the building management responded to any problems or issues you have raised:

No they have not responded to problems. Fly tipping rubbish is piling up. The parking recognition sensors for the disabled residents doesn't work and random people are parking in allocated residential parking bays.

Please share one thing (or more) which you wish you had known before you moved in:

That disabled parking bay Allocated slot would not be filled up by illegal parkers. As this is a necessity for residents with blue badge!