
Hestia
Facilities
24hr onsite management
Bike storage
Concierge
Gym
Wifi included
24hr onsite management
Bike storage
Concierge
Gym
Wifi included
Facilities
24hr onsite management
Bike storage
Concierge
Gym
Wifi included
24hr onsite management
Bike storage
Concierge
Gym
Wifi included
Hestia
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See how residents rate this development
69 total reviews
Some reviewers were offered an incentive for an honest review, regardless of rating
Experience
4.6
Value
4.5
Location
4.7
Facilities
4.5
Management
4.4
Design
4.6
Viewing 1-5 out of 69
Reviews marked with a green tick show tenants whose residency we have been able to verify. Those that could not be verified are marked 'unverified'.
Serol Y (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Apr 2026
Review for Mercer West
Serol Y (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Apr 2026
Please tell us about the good and bad aspects of living in your local area:
The area is quite central and convenient, with easy access to shops, restaurants, and public transport links. It is generally well connected and makes daily life practical. However, there is significant ongoing construction nearby, which creates constant noise from early morning and generates a lot of dust. This can make it difficult to work from home or enjoy a quiet environment. Parking availability is also limited, and the process for securing a space can be unclear. Overall, while the location is convenient, the construction and noise levels are major downsides.
How has the building management responded to any problems or issues you have raised:
When you have a problem in your home, you are put on a waiting list by the management, and you are informed late about when the problem will be resolved.
Please share one thing (or more) which you wish you had known before you moved in:
I moved in 3-4 months before construction started, which reveals that the site management was aware of the construction when I moved in and did not inform the tenants.
Manager response
Dear Serol, Thank you for taking the time to share your feedback. I’m sorry to hear that your experience at Mercer West did not meet your expectations, and I would like to respond to the points you’ve raised. In relation to your notice period, we did initially agree to your request. However, when your onward move was delayed and you chose to remain in the apartment, we accommodated this extension. As a result, a new notice period was required, particularly as we had a confirmed incoming resident. Unfortunately, we did not receive clear communication on your intentions at that stage, though we did work with you to reach a resolution. Regarding the construction works, all residents are advised at the point of viewing that the building is situated next to an active construction site. This is also visible from the apartment and referenced within the tenancy agreement. I’m sorry if this was not fully clear at the time, but it is information we do aim to make transparent from the outset. With respect to your deposit and the proposed deductions, these were based on the check-out report. That said, we did review and negotiate these with you in order to reach a fair outcome and bring the matter to a close on good terms. In terms of maintenance, we prioritise works based on urgency, and our records do not indicate any outstanding issues that were not addressed within our standard response times. If there were specific instances where you felt this was not the case, we would have welcomed the opportunity to review them further at the time. Parking is in high demand, with 34 spaces available and a waiting list in place. Where a space is offered and declined, the process requires residents to rejoin the waiting list to ensure fairness to others. I’m sorry to hear that your overall experience was impacted by the neighbouring construction and that this affected your time working from home. We do understand how disruptive external works can be, even when they are outside of our control. We appreciate your feedback on the local area and are pleased you found the location convenient. Your comments have been noted and will be taken into consideration as we continue to improve our service. We wish you all the best in your new home. Kind regards, Katy West
Posted by
Katy West, General Manager
Apr 2026
Szabo (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Feb 2026
Peaceful home at a great location
Szabo (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Feb 2026
Please tell us about the good and bad aspects of living in your local area:
Moved here to have easy access to public transport, it’s as good as it gets in Leeds. Most bus lines, train and coaches are within 15 minutes walk. You’re close to the busiest part of Leeds, yet get to enjoy a peaceful home. There is so much to do nearby that I rarely feel the need to go to other parts of the city. You can find local coffee shops, hobby stores, etc… and events to attend in house as well as close by. Sainsbury’s at the doorstep is very handy with larger supermarkets nearby when necessary. Anti-social behaviour is rare and quickly responded to thanks to day and night security on site and around the premises.
How has the building management responded to any problems or issues you have raised:
Good communication, and Nyasha is quick to handle management related queries, so there’s no need to push for manager input from my end. Katy is always happy to have a chat when I catch her, so I’m confident I could contact her directly if needed.
Please share one thing (or more) which you wish you had known before you moved in:
Furniture on the terrace is long overdue, although it’s not a dealbreaker.
Adam A (Tenant)
Unverified
Mercer West & Madison East, LS2
Jan 2026
Great place to stay!
Adam A (Tenant)
Unverified
Mercer West & Madison East, LS2
Jan 2026
Please tell us about the good and bad aspects of living in your local area:
Great location, middle of city centre. Friendly helpful staff, I moved to Leeds from London and the staff were extremely accommodating and made me felt at home. :)
How has the building management responded to any problems or issues you have raised:
Maintenance requests were responded to and resolved quickly. Shoutout to Paul the MO, great guy:)
Please share one thing (or more) which you wish you had known before you moved in:
Cafe right at the bottom of the building. Great work from home space and delicious shortbreads! Recently opened so it’s very clean.
Anonymous (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Nov 2025
Reviewer was offered an incentive for an honest review, regardless of rating
Modern, Well-Maintained and Convenient Living
Anonymous (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Nov 2025
Please tell us about the good and bad aspects of living in your local area:
Living in Mercer West has been generally positive. The area has a good range of local shops and supermarkets, and there are plenty of restaurants and cafés within a short walk. Open spaces are well-kept and nice for walks. Transport links are convenient with frequent buses into the city, although they can get crowded at peak times. The street itself is usually quiet with decent parking availability, and bin collections are regular. There’s minimal anti-social behaviour, though occasional traffic noise can be heard during busy hours.
How has the building management responded to any problems or issues you have raised:
The building management has generally been responsive and helpful, resolving issues efficiently and addressing concerns in a timely manner.
Please share one thing (or more) which you wish you had known before you moved in:
I wish I had known that a new building is being constructed nearby, which can sometimes cause noise and limited views.
Reviewer was offered an incentive for an honest review, regardless of rating
Dede (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Nov 2025
Reviewer was offered an incentive for an honest review, regardless of rating
Such a good place
Dede (Tenant)
Verified Resident
Mercer West & Madison East, LS2
Nov 2025
Please tell us about the good and bad aspects of living in your local area:
The workers and my neighbours are so friendly, they are all welcoming and nice. Also they makes such a good activities
How has the building management responded to any problems or issues you have raised:
So helpful and wellbeing to help at any time. Also they are friendly
Please share one thing (or more) which you wish you had known before you moved in:
I wish i knew more about the views of the flat it would be nicer
Reviewer was offered an incentive for an honest review, regardless of rating
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These reviews are the subjective opinion of a HomeViews user and not of HomeViews
Mercer West & Madison East, LS2
Ranked 6th out of 24 in Leeds
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