Lyons Dock at Greenford Quay, UB6

By
Greystar
3rd
Ranked 3rd out of 32 in Borough of Ealing
3.84 (28 reviews) 3.84 (28 reviews)
Homeviews Logo Homeviews Logo
Transparency Rating: Adequate
This development has an adequate number of verified resident reviews written in the last 12 months.
Homeviews Logo
Transparency

Category Scores

4.11
Facilities
4.36
Design
3.54
Location
3.57
Value
3.25
Management

Lyons Dock at Greenford Quay is a development by Greystar. Compromising of 251 brand new studio, one, two, and three-bedroom apartments to rent. As well as this Residents benefit from enviable amenities. A gym, dining room, cinema, lounge, meeting rooms, children’s play area, and rooftop terrace.

Read more Read less
Lyons Dock at Greenford Quay, UB6 Available Properties
Show all
For sale
To rent
£1,623 pcm
Studio Apartment
0 Bed
1 Bath
419 sq ft
Greystar
More info
£1,943 pcm
One Bed Apartment
1 Bed
1 Bath
562 sq ft
Greystar
More info
£2,483 pcm
Two Bed Apartment
2 Bed
2 Bath
835 sq ft
Greystar
More info
£3,098 pcm
Three Bed Apartment
3 Bed
2 Bath
883 sq ft
Greystar
More info

Lyons Dock at Greenford Quay, UB6 Reviews

All Reviewers
Private Tenants
Verified
Showing 28 reviews
Write a Review Upload Photos

Great amenities

Verified Resident
Verified Resident
Review Date Nov 2023

The building has great amenities such as gym in the top floor, cinema, parcel room, 12h concierge and overnight security, and common area such as work spaces and leisure rooms for relaxing and dinning/party. The maintenance could be more effective, and swifter.

Please tell us what you like and dislike about this area:

Not many offers around, there’s a retail park which offers a range of supermarkets and shops as well as boots, superdrug and coffee shops and a 24h mcdonald’s but that’s it. the proximity to the tube is great (6/7 min walk) but the central line for Greenford has a lot of issues specially the frequency between trains sometimes it can be up to 12 or 15 which is not acceptable for one of the most central lines in London. There’s a canal which offers a scenic walk alongside it and a nearby park Horsenden Hill which is huge but not very attractive. There are local business such as barbershops and groceries/supermarket near the station but the main street towards Sudbury Hill is quite limited in offer. In General is a pleasant place to live despite the proximity to the industrial estate. Traffic is intense but no busier then other places in London.

Please share one thing (or more) which you wish you had known before you moved in:

I would like to know more about commute times and train frequency and also business around in the area

How has the building management responded to any problems or issues you have raised:

sometimes quickly sometimes take too long or don’t reply at all

4
Facilities
4
Design
3
Location
4
Value
3
Management
User submitted image of  Lyons Dock at Greenford Quay, UB6
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Hugo

Thank you so much for taking the time to share your positive feedback! We’re thrilled to hear that you’re enjoying your experience at Lyons Dock.

We truly appreciate your kind words and are grateful to have you as a resident. If there’s anything you need or any way we can enhance your stay further, please don’t hesitate to reach out.

Thank you again for choosing Lyons Dock as your home. We look forward to continuing to provide you with excellent service and a great living experience.

Best regards,
Greenford Quay Team

Apartments are lovely but the area leaves a lot to be desired.

Verified Resident
Verified Resident
Review Date Nov 2023

The building and apartments themselves are very nice, they are high spec with premium SMEG appliances. There’s not really anything negative to say about the design or facilities. I will say that the bin chutes are often out of order/blocked (likely due to a lack of rotation of the bins on the ground floor) – this causes residents to leave bin bags next to the bin chutes (rightly so in my opinion). The management try to issue fines (unenforceable) if you don’t do things like take your rubbish down (which is as a result of their faulty chute system).

The communal areas are designed well. The gym is adequate, I would prefer there to be more free weights (squat rack/free bench), but understand for safety they use fixed machines. It’s nice though that this is included in the rent.

I will say that some things were sold to us incorrectly by the estate agents, or since moving in policies have changed. We were told the communal areas such as the games room/dining kitchen/cinema would be free to book – but after 9 months of living here they decided that for exclusive use, you would need to pay.

I am now in my second year living here (it will be my last). Rent increased 9% vs the previous year, despite supply of vacant units increasing and no additional amenities have appeared on site – property prices are also in a downward trend across the country. The leasing team will not negotiate, and if you don’t agree with their renewal price – it’s goodbye. It seems they would rather have people move out and have units vacant for multiple months, than offer a slight discount for guaranteed residency and income. I can see other apartments that have moved out after 1 year and their unit has been vacant for 3+ months… not sure how they’re going to fill the current building under construction.

Greenford Quay has lots of potential, but until there are things for residents to do nearby without having to travel via to Ealing, Notting Hill, White City, Central London etc – I can see this being a poor investment for Greystar.

Please tell us what you like and dislike about this area:

There is nothing here. Greenford Quay is situated adjacent to an industrial estate. The Central Line is a 10 minute walk away, and the Piccadilly Line is 15-20 minute walk away (depending whether you’re in Lyon’s Dock or Tillermans), but if you want anything on your doorstep other than an overpriced Co-Op or Starbucks then you’re out of luck. The nearest Aldi is a 35 minute walk away. There is a retail park about 15 minutes away but that is only a compact Lidl and M&S Food.

There is private parking available at something extortionate like £150 a month. There is no free parking for visitors or guests and street parking does not exist within/around the development without a permit.

There is absolutely nothing to do nearby for residents wishing to be social. No bars, no restaurants – nothing. The development itself has many vacant commercial units but these have been unoccupied since the site opened a few years ago. There is supposed to be a bar opening soon on site, but this has been ‘Coming Soon’ for c.12 months now – they’ve actually managed to build another huge residential block sooner than open this new bar.

As this is a site under construction, it’s near impossible to have the windows open during the day as it’s a building site from 7am-7pm daily (even some Sunday’s).

Please share one thing (or more) which you wish you had known before you moved in:

I wish I’d know how hot it would get in the summer. I have never put the heating on once, because during the winter the temperate within the flat is at a minimum 19 degrees, and in the summer it reaches 33 degrees. There is no air conditioning in the flats, and the flats trap the heat. The summer months here are unbearable.

How has the building management responded to any problems or issues you have raised:

Maintenance issues are sorted quickly and the building management team are responsive when it comes to complaints/queries.

4
Facilities
5
Design
3
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Dear Miles

Thank you for taking the time to share your detailed feedback about your experience at Lyons Dock. We appreciate your positive comments about the building, apartments, and communal areas. We also acknowledge your concerns, particularly regarding the bin chutes, changes in amenities policies, and the leasing negotiations.

Our team is actively working to improve the overall experience for residents.

Regarding the miscommunication from the external estate agents, we apologize for any confusion. Your feedback helps us identify areas for improvement, and we will strive to enhance communication to prevent such discrepancies in the future.

We sincerely apologize for the challenges you’ve faced and appreciate your patience as we work towards creating a better living experience for all residents.

If you have any further concerns or suggestions, please feel free to reach out to our concierge team.

Thank you for being a part of Greenford Quay.

Best regards,
Greenford Quay Team

The design for the building is nice however has a lot of tech issues

Verified Resident
Verified Resident
Review Date Nov 2023

The design for the building is nice however has a lot of tech issues. The app never works and constant faults within my studio. The facilities are great, co working space is beautiful, more booths would be great. I really like the roofterrace as well.

Please tell us what you like and dislike about this area:

The location is perfect for me. The only issue is alot of traffic due to constant road works but obviously this can not be helped.

Please share one thing (or more) which you wish you had known before you moved in:

That I would not be able to switch water, electricity/energy providers and shop around. It is extremely expensive.

How has the building management responded to any problems or issues you have raised:

They respond quickly but do not come to fix quickly. I had the same repair 3 times and it is still not fixed. It makes me feel like I am not being listened to.

4
Facilities
4
Design
5
Location
3
Value
3
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Dear Elena

Thank you for sharing your thoughts on your experience at our building. We’re delighted to hear that you appreciate the design, facilities, and amenities, including the beautiful co-working space and rooftop terrace. Your positive feedback on the location is also greatly valued.

We’re sorry to hear about the tech issues you’ve encountered, particularly with the app and faults within your studio. Your feedback is crucial for us to improve, and we’ll certainly address these concerns with urgency. Regarding the road works in the area, we understand the inconvenience it may cause and appreciate your understanding that it’s beyond our control.

Regarding maintenance concerns, we apologize for any delays and the recurring issue you’ve experienced. Your frustration is understandable, and we’re committed to resolving it promptly. We’ll review our processes to ensure that such issues are addressed more effectively moving forward.

We appreciate your patience and continued residency. If there’s anything specific you’d like to discuss or if you have additional feedback, please don’t hesitate to reach out directly. We’re here to ensure your living experience meets your expectations.

Best regards,
Greenford Quay Team

Love the design of the building

Verified Resident
Verified Resident
Review Date Nov 2023

Love the design of the building. Makes me feel at home. Services are great and love how management tries to foster the community.

I really feel comfortable in the building. My flat is great and well designed. The amenities are great and reasonably well kept.

Please tell us what you like and dislike about this area:

Greenford is not the sexiest area in London nor is it well connected relying mostly on the central line to get to Central London. However, Greenford Quays is a great development and super pleasant.

Please share one thing (or more) which you wish you had known before you moved in:

I would’ve liked to know that booking amenities were going to be charged.

How has the building management responded to any problems or issues you have raised:

Slowly but surely. I have reported a recurrent issue with a leaking faucet which was eventually fixed.

5
Facilities
5
Design
3
Location
5
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Hi Valeria

Thank you for your wonderful feedback! We are glad to hear that you’re enjoying your stay here at Lyons Dock.

We appreciate your feedback regarding the maintenance requests and we thank you for your patience with the work orders raised. We will be sure to make a note of this feedback for further improvement.

Best regards,
Greenford Quay Team

Convenient for residents

Verified Resident
Verified Resident
Review Date Nov 2023

I really like the design of the building and apartments, it’s really cozy and chill. There are also many facilities for the residents to use like a big common kitchen so you can hold party there. There’s also a small gym but got nearly everything you need, it’s very convenient for residents who wanna workout.

Please tell us what you like and dislike about this area:

The good things is that the flat itself is really good and the area is quite and safe. However, I would like to see more shops and restaurants will be opened soon.

Please share one thing (or more) which you wish you had known before you moved in:

There’s not many restaurants and shops around the building.

How has the building management responded to any problems or issues you have raised:

The building management team is very willing to help and kind.

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Dear Alyssa

Thank you very much for your amazing feedback! We are very pleased to hear that your stay here at Lyons Dock has been positive.

We are also thrilled to share that there are upcoming shops/restaurants in the works which will be great for socialising with all residents from 3 buildings (Lyons Dock, Tillermans Court & Glassworks).

If you have any further feedbacks/ideas, please do not hesitate to reach out to our concierge team.

Best regards,
Greenford Quay Team

Glad that I found this place

Verified Resident
Verified Resident
Review Date Nov 2023

I am glad that I found this place when I moved to London a few months back. This place is very nicely kept. The best part is the common areas on the ground and top floors where I work (WFH) mostly.

The gym has all you need and is very well maintained (I haven’t come across any faulty machine till now). Plus the management is super helpful too!

Please tell us what you like and dislike about this area:

Lyon’s Dock, although is located in Zone 4, is an amazing place to live especially if you wish to experience London but stay away from its hustle and bustle. The two tube lines at a walking distance of the property makes commute easy and reliable. There is a big lot market nearby witch Lidl, M&S Foods, Boots, few eating joints.. everything you can ask for.
Although located near a few warehouses, I feel safe while walking back home late evenings as there is plenty of vehicular traffic and people walking on the footpath. Traffic noise can be a bit of a nuisance sometimes if your flat face the road as trucks ply on the road. Apart from that, my family is quite satisfied and happy.

P.S.: There are plenty of green areas around this areas which your dog(s) will enjoy, if you have any.

Please share one thing (or more) which you wish you had known before you moved in:

I would suggest taking the train to your office once before you take the flat as Central Line (which is the nearest) is reliable but not too clean. Plus it gets really hot in the train during the summer season. Make sure you are OK with the commute if you travel daily.

How has the building management responded to any problems or issues you have raised:

When I moved into my flat, I found one of the bulbs in the bathroom to be fault. I raised the ticket online and it got repaired the next day. So can’t complain!

5
Facilities
5
Design
4
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Fantastic Living Space, But Perhaps Too Expensive For The Area

Verified Resident
Verified Resident
Review Date Nov 2023

Building and apartments are new and modern and in a scenic location – the shared facilities are also very good and well maintained – 24/7 security + on site staff presence is also a plus – price increases in rents have made it almost unaffordable for the area – they are also under 6 days a week construction of new sites which makes it very loud and noisy for existing tenants, but they respond to this by increasing the rent!

Please tell us what you like and dislike about this area:

Building and apartments are fantastic as are management team – local area not very nice as it is basically an industrial estate and local people are a bit rough.

Please share one thing (or more) which you wish you had known before you moved in:

That the site is under 6 days a week construction meaning there is noise almost all day every day.

How has the building management responded to any problems or issues you have raised:

Generally dealt with in a timely manner and to a good quality.

4
Facilities
4
Design
3
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Enjoying staying here

Verified Resident
Verified Resident
Review Date Nov 2023

Designed perfectly, a lot of storage facility provided, 24 hours concierge, all the staff are helpful and polite. Common areas are great to host a party or just to chill with your friends.
Co working spaces are amazing.
Gym facility is missing machines for leg workout, other than that it is fully equipped.

Please tell us what you like and dislike about this area:

Good Aspects – Many stores at a walkable distance (e.g- Co-op, Westway, Tesco Extra)
7 mins walkable distance to the Greenford station
15 mins walkable distance to the Sudburry Hill station

Please share one thing (or more) which you wish you had known before you moved in:

I would have liked if someone would have given a tour or proper induction at the time of moving by any of the staff from greystar

How has the building management responded to any problems or issues you have raised:

The issues were addresed in a matter of 2-3 days not more than that

5
Facilities
4
Design
3
Location
3
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Very good!

Review Date Nov 2023

It is a very modern building with many amenities. It has so many floors and is always kept clean. Has places to amuse (pool table, games room and gym) but also has a lounge to chill and do work. The building management is very polite and always helpful.

Please tell us what you like and dislike about this area:

The area has good local/ grocery shops but is low on life. It’s very industrial so not many places to go and socialize. It has great nature though and nice walking/ cycling paths.

Please share one thing (or more) which you wish you had known before you moved in:

I wish I could get a bit more insight about the area around.

How has the building management responded to any problems or issues you have raised:

I never had major problems, but when it came o it they would always be polite and willing to help.

5
Facilities
4
Design
3
Location
4
Value
4
Management
Read all Read less

Was this review helpful?

Report

Report

Feedback regarding the Senior Community Manager

Verified Resident
Verified Resident
Review Date Aug 2023

I would like to leave a comment, regarding the exceptional efforts from Thomas, who is the Senior Community Manager at Greenford Quay. After a series of challenging incidents, I reached out to him to express my concerns. To my delight, he personally extended a helping hand, demonstrating a remarkable commitment to addressing our issues.

Through direct communication, Thomas took the initiative to reach out and discuss potential solutions. His willingness to listen and understand our needs was truly uplifting. Not only did he provide us with thoughtful proposals, but he also went the extra mile to ensure that our requirements were met, to the best possible extend.

This level of personal involvement and dedication is a testament to the professionalism and expertise that Thomas has. His sincere efforts to accommodate our needs have restored our confidence in the community. It’s evident that the his contributions will greatly enhance the quality of life at Greenford Quay.

In a world where excellent customer service is rare, Thomas stands out as a shining example of how individuals can make a positive impact. I am genuinely grateful for his support and look forward to the positive changes he will undoubtedly bring to the community.

Please tell us what you like and dislike about this area:

Great area to live. Everything is nearby. Nice coworking spaces, gym, game room, lifts, gardens,concierge

Please share one thing (or more) which you wish you had known before you moved in:

Although I received sufficient information, I believe having more details about the heating system and potential frequent price changes would have been valuable for better preparation.

How has the building management responded to any problems or issues you have raised:

In a world where excellent customer service is rare, Thomas stands out as a shining example of how individuals can make a positive impact. I am genuinely grateful for his support and look forward to the positive changes he will undoubtedly bring to the community.

5
Facilities
5
Design
5
Location
5
Value
5
Management
Read all Read less

Was this review helpful?

Report

Report

Manager Response

Dear Kat
thank you for your kind reply and to acknowledge the improvements here at Greenford Quay. The whole team is dedicated to provide the best customer service. Comments like yours a wonderful and I know the entire team will receive it with great pride. Thank you for your business and continue to enjoy your home with Greystar.

with very best wishes
Thomas

These reviews are the subjective opinion of a HomeViews member and not of HomeViews

Resident photos

User submitted image of Lyons Dock at Greenford Quay, UB6
User submitted image of Lyons Dock at Greenford Quay, UB6
User submitted image of Lyons Dock at Greenford Quay, UB6

Facilities

Cinema

Cinema

Gym

Gym

Lounge

Lounge

Pet Friendly

Pet Friendly

Private Dining

Private Dining

Resident Events

Resident Events

Location

Greystar
Number of developments 24

4.35

Average rating based on 2443 reviews

View company