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Ranked 2nd out of 32 in Borough of Ealing
By Greystar
3.86
Lyons Dock at Greenford Quay is a development by Greystar. Compromising of 251 brand new studio, one, two, and three-bedroom apartments to rent. As well as this Residents benefit from enviable amenities. A gym, dining room, cinema, lounge, meeting rooms, children’s play area, and rooftop terrace.
Facilities
Balcony
Cinema room
Communal gardens
Games room
Gym
Lounge
Parking
Pet friendly
Play area
Private dining
Resident events
Roof terrace
Balcony
Cinema room
Communal gardens
Games room
Gym
Awards
Excellence Award: 2023
Design Award: 2023
Facilities Award: 2023
Location Award: 2023
Value Award: 2023
Management Award: 2023
Lyons Dock at Greenford Quay, UB6
Ranked 2nd out of 32 in Borough of Ealing
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28 total reviews
Hugo C (Tenant)
Verified Resident
Nov 2023
Hugo C (Tenant)
Verified Resident
Nov 2023
The building has great amenities such as gym in the top floor, cinema, parcel room, 12h concierge and overnight security, and common area such as work spaces and leisure rooms for relaxing and dinning/party. The maintenance could be more effective, and swifter.
Manager response
Hi Hugo Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying your experience at Lyons Dock. We truly appreciate your kind words and are grateful to have you as a resident. If there's anything you need or any way we can enhance your stay further, please don't hesitate to reach out. Thank you again for choosing Lyons Dock as your home. We look forward to continuing to provide you with excellent service and a great living experience. Best regards, Greenford Quay Team
Posted by
Lyons Dock, CSA
Nov 2023
Miles N (Tenant)
Verified Resident
Nov 2023
Miles N (Tenant)
Verified Resident
Nov 2023
The building and apartments themselves are very nice, they are high spec with premium SMEG appliances. There's not really anything negative to say about the design or facilities. I will say that the bin chutes are often out of order/blocked (likely due to a lack of rotation of the bins on the ground floor) - this causes residents to leave bin bags next to the bin chutes (rightly so in my opinion). The management try to issue fines (unenforceable) if you don't do things like take your rubbish down (which is as a result of their faulty chute system). The communal areas are designed well. The gym is adequate, I would prefer there to be more free weights (squat rack/free bench), but understand for safety they use fixed machines. It's nice though that this is included in the rent. I will say that some things were sold to us incorrectly by the estate agents, or since moving in policies have changed. We were told the communal areas such as the games room/dining kitchen/cinema would be free to book - but after 9 months of living here they decided that for exclusive use, you would need to pay. I am now in my second year living here (it will be my last). Rent increased 9% vs the previous year, despite supply of vacant units increasing and no additional amenities have appeared on site - property prices are also in a downward trend across the country. The leasing team will not negotiate, and if you don't agree with their renewal price - it's goodbye. It seems they would rather have people move out and have units vacant for multiple months, than offer a slight discount for guaranteed residency and income. I can see other apartments that have moved out after 1 year and their unit has been vacant for 3+ months... not sure how they're going to fill the current building under construction. Greenford Quay has lots of potential, but until there are things for residents to do nearby without having to travel via to Ealing, Notting Hill, White City, Central London etc - I can see this being a poor investment for Greystar.
Manager response
Dear Miles Thank you for taking the time to share your detailed feedback about your experience at Lyons Dock. We appreciate your positive comments about the building, apartments, and communal areas. We also acknowledge your concerns, particularly regarding the bin chutes, changes in amenities policies, and the leasing negotiations. Our team is actively working to improve the overall experience for residents. Regarding the miscommunication from the external estate agents, we apologize for any confusion. Your feedback helps us identify areas for improvement, and we will strive to enhance communication to prevent such discrepancies in the future. We sincerely apologize for the challenges you've faced and appreciate your patience as we work towards creating a better living experience for all residents. If you have any further concerns or suggestions, please feel free to reach out to our concierge team. Thank you for being a part of Greenford Quay. Best regards, Greenford Quay Team
Posted by
Lyons Dock, CSA
Nov 2023
Elena D. (Tenant)
Verified Resident
Nov 2023
Elena D. (Tenant)
Verified Resident
Nov 2023
The design for the building is nice however has a lot of tech issues. The app never works and constant faults within my studio. The facilities are great, co working space is beautiful, more booths would be great. I really like the roofterrace as well.
Manager response
Dear Elena Thank you for sharing your thoughts on your experience at our building. We're delighted to hear that you appreciate the design, facilities, and amenities, including the beautiful co-working space and rooftop terrace. Your positive feedback on the location is also greatly valued. We're sorry to hear about the tech issues you've encountered, particularly with the app and faults within your studio. Your feedback is crucial for us to improve, and we'll certainly address these concerns with urgency. Regarding the road works in the area, we understand the inconvenience it may cause and appreciate your understanding that it's beyond our control. Regarding maintenance concerns, we apologize for any delays and the recurring issue you've experienced. Your frustration is understandable, and we're committed to resolving it promptly. We'll review our processes to ensure that such issues are addressed more effectively moving forward. We appreciate your patience and continued residency. If there's anything specific you'd like to discuss or if you have additional feedback, please don't hesitate to reach out directly. We're here to ensure your living experience meets your expectations. Best regards, Greenford Quay Team
Posted by
Lyons Dock, CSA
Nov 2023
Shalabh J (Tenant)
Verified Resident
Nov 2023
Shalabh J (Tenant)
Verified Resident
Nov 2023
I am glad that I found this place when I moved to London a few months back. This place is very nicely kept. The best part is the common areas on the ground and top floors where I work (WFH) mostly. The gym has all you need and is very well maintained (I haven't come across any faulty machine till now). Plus the management is super helpful too!
Manager response
Dear Shalabh J Thank you so much for sharing your positive experience at Lyon's Dock. We're thrilled to hear that you're enjoying your time here and that our property's amenities and location have contributed to your overall satisfaction. We're delighted to hear that you find our common areas good for remote work. Creating a comfortable and productive environment for our residents is a top priority. It's great to know that you appreciate the well-maintained gym, and we're pleased that our management team has been helpful. Lyon's Dock's location in Zone 4 offers a unique blend of tranquillity and accessibility to the heart of London. We're glad you've found the nearby market and facilities convenient for your daily needs. Your feedback on the safety of the area, green spaces for pets, and the prompt resolution of maintenance issues is invaluable. We're pleased to hear that the maintenance issue you raised was promptly addressed. We appreciate having you as a resident and look forward to continuing to provide you with a positive living experience at Lyon's Dock. Best regards,
Posted by
Lyons Dock, GQ Team
Dec 2023
Harry S (Tenant)
Verified Resident
Nov 2023
Harry S (Tenant)
Verified Resident
Nov 2023
Building and apartments are new and modern and in a scenic location - the shared facilities are also very good and well maintained - 24/7 security + on site staff presence is also a plus - price increases in rents have made it almost unaffordable for the area - they are also under 6 days a week construction of new sites which makes it very loud and noisy for existing tenants, but they respond to this by increasing the rent!
Manager response
Dear Harry S Thank you for taking the time to share your thoughts We appreciate your feedback and are glad to hear about your positive experience. We are thrilled to hear that you find our building and apartments fantastic, and we appreciate your kind words about our Management Team. Your acknowledgment of the well-maintained shared facilities, 24/7 security, and on-site staff presence is rewarding. We aim to provide a secure and pleasant living environment for all residents. We understand your concerns about the local area and the noise from construction. We apologize for any inconvenience caused by the ongoing construction, and we appreciate your understanding during this period. We're pleased to hear that our building management has generally addressed issues in a timely manner and to your satisfaction. Thank you for recommending us as your landlord. We appreciate having you as a resident and look forward to continuing to enhance your living experience. Thank you again ,
Posted by
Lyons Dock, GQ Team
Dec 2023
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These reviews are the subjective opinion of a HomeViews member and not of HomeViews