Lexicon, HA1

Extremely bad particularly the public areas. For example bin rooms floor are asphalted and not epoxy costed. All security doors are of very poor quality and can be easily forced open. Car park shutters keeps on breaking down. Lift keeps on breaking down.

Please tell us what you like and dislike about this area:

Location is good being close to the city centre with good transport. Also not too far from London Heathrow

Please share one thing (or more) which you wish you had known before you moved in:

The poor quality specs on n public areas and the poor after sale customer service

How has the building management responded to any problems or issues you have raised:

Very badly, always away and what I always received is an automated in the rare occasions when Steve appeared to attend to some of my issues he was not helpful and times can easily be misunderstood as arrogant. Surely not the right person for customer services unless it is Fairview deliberate policy to appoint someone like him

1. My biggest issue is the way fairview is indifferent to all the customers that have paid and bought their properties. E.g we have these winds on our apartment being a 9th floor apartment and have a balcony door that swings and as a result bent over it’s own hinges. Fairview provided doorstops on some apartments and none in my balcony.

I complained to customer service, and the guy Steve was uninterested and showed no empathy. He didn’t even bend over to inspect and started blaming my manually installed door stopper which I installed *after* it started to bend to prevent it from breaking down completely. This is what you get from Fairview after you’ve put in your hard earned money into buying their apartment. You raise any issue, and they counteract it with their “contact NHBC” standard phrase – NHBC, which is another sham,

2. Cleanliness and the fairview appointed RMG management company – the apartment block is managed by RMG and they literally have no interest in maintaining it well. When I moved in the lifts frequently broke – I had to move in too carrying my stuff up 9 floors one of the days. And the garbage all over the premises and the bin doors are broken forever, have never lived in London in a more unkempt premise. Even the streets are swept clean and maintained better. This is all due to fairview picking RMG, I do not know for what reason!

3. I purchased parking, but 8 months on still haven’t been provided with access control remotes to the gates. They just don’t seem to care about these basic things. People from all over harrow come and park in our supposedly private car park. The gates malfunction every second day. So much for security. Our parking gates/shutters have been broken for 2 months now! You can actually enter the parking lot, enter our building steal all the mailroom deliveries and walk out without needing access.

4. Substandard materials – literally everything, tubs, skinny vinyl flooring, kitchen countertops .. literally everything bad quality that looks good only in the show apartments and you begin to realise it once you live in.

5. We also have a cycle parking enclosure that has access control but you can put your hand in through the grill, and press the exit button and open it. Cycles being stolen is the ‘latest’ thing happening here.

Please tell us what you like and dislike about this area:

The location of my apartment is great, right next to harrow on the hill high street

Please share one thing (or more) which you wish you had known before you moved in:

How badly managed the premise would be (RMG)

What is the best feature of your home:

The view and my balcony is great and the proximity to the station and the high street

Please tell us what you like and dislike about this area:

I really like the area, everything is very close to us. 2 malls, lidl, Primark, the station is just 3 minutes away.

If there is one thing you would change about your flat or property what would it be:

Cheap wall quality. Al the walls are not straight..is very difficult to buy something, we had to go for bespoke furniture

Good options for shipping and eating out. Loads of different restaurants here

Please tell us what you like and dislike about this area:

Dislike that it’s getting crowded and a lot of new buildingsouth. Cleanliness could be improvery, lots of pigeons

Please share one thing (or more) which you wish you had known before you moved in:

Was surprised by the lack of parking, onyx paid available

Please tell us what you like and dislike about this area:

I grew up near here so always loved it. No problemos

Please share one thing (or more) which you wish you had known before you moved in:

Nothing!

Please tell us what you like and dislike about this area:

Great location

Please share one thing (or more) which you wish you had known before you moved in:

NA

Please tell us what you like and dislike about this area:

Well connected to transport .

Please share one thing (or more) which you wish you had known before you moved in:

Na

Please tell us what you like and dislike about this area:

The area is very pleasant

Please share one thing (or more) which you wish you had known before you moved in:

That the buildings will take a while to finish therefore all doorsorts and gates would not still be open and vulnerable to intruders.

Please tell us what you like and dislike about this area:

I like the position, just 5 minutes by the station. Lots of shop and food shops nearby.

Please share one thing (or more) which you wish you had known before you moved in:

Train is close but not too loud